Royal Perth Hospital Emergency Room

I had a bad experience here. They did not take me seriously (it was the weekend and I had a drs appointment on the Monday but was in severe pain and unsure if I needed urgent imaging). I recommend going somewhere else if you have the option, perhaps seeing an afterhours gp or one of the urgent care options, first and getting them to refer you to an emergency or for urgent imaging. It may be because I don't present externally with pain as people would expect. Multiple times I have received the feedback "you would be in more pain if [diagnosis] was the case" followed by the diagnosis being the case after testing, imaging, or visual symptoms becoming more apparent. So perhaps it's not the case with everyone. Regardless, the staff were very polite which I appreciated.

The emergency services are awful. Came in with undone stitches in a lot of pain and bleeding but still took over 2.5 hours to see a nurse. That waiting time is unacceptable, especially for emergency.

Waiting time at Ed was long but overall the nurses and doctors where very helpful they attended to me very professional. Though there under pressure but they do an amazing job.

If your old dont attend ED. One very rude female foreign dr. All other staff were very nice. Dont know how nurses put up with her attitude. Will take this matter further. No compassion. Worse than old Vera on prisoner. Should not be a dr anywhere at all. Disgraceful. No excuses.

What an amazing service. All the staff were very diligent and emphatic. I’m always scare to have a but experience in a hospitals but today I felt in the best hands.

Whenever I have needed treatment it’s always been done in a prompt professional and courteous manner

They have redefined the word “Emergency” there. Very very slow. Apparently if you are not already dead then you can wait and suffer for ever. Brought my wife there two nights ago at 10pm with pain, they only checked her blood pressure and after that we waited for more than 3 hours with no results. When I asked, they said we have to wait at least for couple of more hours. The area around the ER feels very unsafe. A lot of disturbed people wandering around ER in the middle of night aimlessly. Maybe that is part of reason that ER don’t take the patients seriously. Eventually, after 4 hours we decided to go home around 2pm as there was no sign of progress in the waiting room. I don’t know what is the problem there, staff or space shortage? Inefficient procedures? Whatever it is they need to fix them. Honestly I received much better service in a third world country ER.

The team at RPH emergency department were awsome. Thankyou so much for looking after me. Especially the doctor who fixed me up. You guys are great

I had a stomach flu & vomited blood. I had to wait for 4 hours, suffering then finally told when I asked how much longer it would be that it would take at least another 4 hours to see someone. So I took an Uber to another hospital & was attended to within the hour. I appreciate the nurses & staff are doing the best that they can with the resources, staffing & funding available but it was a horrible experience.

Had to take partner there sunday afternoon for existing illness, all emergency department Doctors nurses ect were professional, careing and thorough, even wishing him happy Birthday for the next day

The service was very poor. I waited for 6 hours to receive no treatment at all.they didn't even care about and left me alone in pain and told me to see a gp.

Visited the level 3 Breast Cancer Clinic several times in September, all staff were fantastic nice even the atmosphere is always "heavy" with the positive diagnosis. Thanks for all the kindness and useful information before the biopsy and lumpectomy on the Halloween day.
All nurses, especially the nurse manager, were wonderfully friendly and professionally helpful. Even the F&B delivery and my bed transporters were so friendly and polite. I felt like a VIP in there. Though my neighbour patients were a bit negative with their situations. Thank for my surgeon who performed a little act to cheer me up in the morning check up.
The discomfort after the surgery urged me to the ED twice, two days and 10 days after the surgery. The staff in the ED frontline were nice and efficient compare to the other hospitals in Perth or in Asian. I was treated fairly with an Asian ethnic and had asked the same question twice to the same nurse at triage.
Since my GP refused to treat my surgical wound and had to go to the ED, I had to wait for over three hours at the waiting room for both nights. I am sorry that I seemed wasting the ED resources but all of us understand that any infection will cause me big. Once I was inside the ED ward, the nurses were all very nice, especially those at the 3rd of November, made me felt like a VIP. The ED doctors were so busy but still quite nice to me. Thanks for the Asian ED surgeon who I met on both night, she was sincerely kind and professionally cleared all my doubts.
To all the ED and Breast Cancer Clinic staff, please accept my appreciations for the wonderful treatments to kill my cancer, cure my body, and make me feel good.

Worse experience every. I have been waiting for 5 hours and still no one has seen me.
They allergic reaction is getting worse and still they say it is not an emergency
I came at 2: 30 pm and it’s 8pm now and still I am waiting

I've came at 5 am and they told me won't be long.

The nurse at 8 am: I understand your frustration darlin

No you don't

Came in to emergency room with mom having stomach pain, waited in the waiting room for 3 hours in pain no one event bothered to come ask what was the problem, worst staff.this is really disappointing.the service is poor, would have given them 0 stars, better to wait in the comfort of home with pain than to go to this place.

Irresponsible staffs working here.
Keeps walk-in emergency patients waiting for hours.
The staffs working in Triage Counters are complete idiots. Inspite of receiving a written paperwork that contains all the details about the patient, they prefer asking the same questions over and over again wasting time, instead if looking into the emergency situation of the patient.
Once the staff asks the patient to wait in the black chair, they totally forgets that they kept some patients waiting.

Son in law put on life support after fall. Drs and nurses extremely negative. Drs didnt talk to each other. Were not rang at all when brain pressure went up. Took him off pain medication in one day when we were told he would be weaned off slowly. Not enough information provided.
Pronounced son in law dead without family members being there.

The start of my experience at the tent out front was horrible. The ladies demanding me to breathe slower when that was one of my struggles, then also leaving me unattended on a chair when I feeling faint and had to sit myself down. Inside the nurses and doctors were good assistance, but surprised they could give me a ultrasound referral, instead having to go to organise doctors appointment as well.

Came in to emergency room with severe pain, thank god bought my medication along, waited in the waiting room for 5 hours with pain at the end just booked an appointment with my gp and left, this is really disappointing for the tax we are paying, the service is poor, would have given them 0 stars, better to wait in the comfort of home with pain than to go to this place.

Great Nursing Staff, Specialists, Domestics, Chefs & delivery staff, felt "safe".