Realmark Urban

As a professional agent You must have honest interaction with the customers. An easement in a land is an important issue that should be clearly mentioned in the advertisement and the original contract. Not that a contract is mentioned on page 20 in such a way that neither we nor the builder noticed. Now we have to pay more for the construction than we expected and the value of our property will be much less than we expected. The reason for these problems is your fraud and dishonesty.

Not recommended

Thank you Frank Rodi- you have been great to deal with and vey understanding- keep up the great work!

Very friendly, and welcoming, was able to get all the required information for the property with a smile, keep up!

Gabe is truly an asset to the industry thank you for helping us thru the process to get our new home, you are professional and trustworthy.

Gabe is an extremely approachable agent who was willing to answer all questions and enabled us to view the house again before the big move.
Thank you Gabe for all your help

Kate Hughes is a superstar Property Manager.
Kind, prompt and professional to engage with.
I would recommend her Property Management service to any client looking for a high standard of care.

I was very disappointed about their service, absolutely one of my worst experiences in WA. Ben Rudgeley shows his unprofessional and disrespectful manners, looking his clients down.

I have been renting through Realmark Urban for 6 years. To begin with, there were teething issues (mainly due to the strata company not doing their job correctly). I have had no issues with repairs that needed to be done. I have had a few property managers during that 6 years, but I have had Claire for about 4 years. Wow. What an absolute champion. Nothing was ever too much for her and communication has been great. I would recommend Realmark Urban for both property owners and tenants, especially Claire.

I have made 4 calls and walked into the office try to follow up on a concern since March 2023. I try not to take it out on the receptionist as it is not her fault.

Each call I’ve been promised a call back. Firstly the rental person coming back from leave. Then told she will call. Then another call and still no response. Yesterday when I walked into the office I was advised the general
Manager would call me back after 4.30. He didn’t and have had to make another follow up call.

If this is how they conduct themselves being very unprofessional and lack of returning calls, then those looking to go through this office should reconsider.

Patricia was really helpful during the vacate process. Communication was easy and fast! Highly recommended.

Very happy with our agent Chloe, always there to assist us with any concerns we have. Very responsive, polite and helpful

Terrible experience as rental tenant.the property manager would show up on incorrect days for inspection, without notice waking us up from night shift then leave without saying anything, was emailed personal information incorrectly about other tenants at another property, our door lock was broken for ages (could literally just walk in from the communal garage) despite requesting it to be fixed and when it finally was attended to it was not fixed correctly. List goes on.

As an owner I have found Realmark especially easy to deal with. From my excellent rental property manager, Claire Rogerson, who has worked well to make the letting of my property easy and pain free; to my sales agent, Raya Tangchai, who worked diligently at the sale of my property and constantly kept me in the loop; to the strata management team who worked on maintaining the property and keeping the Council of Owners updated. Overall, I have found Realmark easy to deal with and honest in their actions. Will use again.

Danica has been our property manager for 2.5 years and we are thankful for her promptness, helpfulness and understanding throughout the time. We would have no hesitation recommending her to friends and family.

Top marks to Chris pham and all of his crew. Excellent job wrll done.
A world of knowledge. Honest, upfront communication and a pleasure to deal with all the way thru.

Extremely unprofessional agent by the name of Anita. I can't speak on behalf of the other employees for the Leederville branch, but it was impossible to get in touch with my agent regarding any issues. Constantly ignoring calls, texts and emails.

I advise asking for another agent if you are unlucky enough.

We are pleased with Mark Lim’s service. He did a great job throughout the process of the rental application. He has been diligent and prompt in responding to our queries. Mark Lim has made the whole leasing process so pleasant that we strongly recommend his service to anyone who requires an agent who is dedicated, honest, trustworthy and responsive to your needs.

Our experience with Jenna Bolleurs was also very pleasant in our recent transaction with her. She is diligent and credible agent. She is able to provide concise information whenever we have query. We highly recommend Jenna Bolleurs to anyone if they require a reliable and dependable agent.

I've been their Tenant for 6 years, amazing experience, they've got totally helpful and supportive team, especially my last property manager "Patricia Christmass" is an extraordinary kind and caring person who ables to make a win-win situation on every occasion. Thank you for making your clients life easier

Jenna has been fantastic as my property manager and helped to resolve issues quickly and diligently. Would highly recommend if you need someone to manage your investment property!

Claire and the team at Realmark Leedervillle flawlessly managed a property of mine for five years. Profession, responsive and great communication sums up my experience. Highly recommended.