RAC Head Office and Travel Agency West Perth

I am with RAC for last 8 years. Unfortunately had to claim thrice on car insurance. Got covered everytime with little hassle. Premium is market competitive as well. I am still checking with other insurers for pricing but failed to find better deal.

For all existing customers, take care of your money. Do not renew your policy, it is cheaper to get a new quote from RAC and of course even cheaper from other insurance provider. I have been with RAC for more than 7 years, and just renewal my policy every year. It is time to make a change now, as RAC keep 'steal' money from existing customers.

Daylight robbery.
Hidden fees and charges, small print and loopholes? Sounds like the RAC to me.
The worst customer experiences I've ever had with any business.
Happy to take premiums but split hairs when it comes to actually assisting their customers.

Was advised after an accident that the rental car, that I pay premiums for every month, needed to be picked up from Bunbury. 2 hours away from where I live.
Was then advised that contrary to my policy information, the RAC would not cover transport costs to Bunbury, as it was over 100kms away.
Was then given less than 18 hours notice on a Wednesday to have the car back by Thursday morning or risk being charged additional fees.
Lost over to $500 in travel and lost work time.

Repairs done to my car were of poor standard. 10 months later still dealing with issues.

Can never get a straight answer out of anybody on the phone. They just sit there and read the same script over and over.

I could go on.have had nothing but bad experiences in every dealing with RAC.

Have paid premiums for years. Have my car and contents insurance with RAC. Will be cancelling both.

Would not recommend RAC to anybody.

Staff were friendly and efficient. The staff member who served me was very knowledgeable and helpful. Would definitely recommend.

Really expensive, not helpful at all and a lot of stuff ups, constantly having to go back and tell them, they are charging me wrong or double charging, so bad.

Avoid at all costs.

We have had RAC car insurance and pet insurance for a few years and have always found them to to be real people, i know that sounds strange but they really do give a dam. We have know changed our house and contents insurance over to them and wow they are so so good. Our house flooded and with in a hour a sparky was onsite to make safe and get us some power back and the 30 minutes after that the flooring people was here to suck up all the water. The building company called to book in a time to come once I advised that there was no urgent issues. This was super quick and when you are in this situation the whole world seems to be against you and we found the rac team to be so helpful and cooperative that the world was not so bad after all. I cannot thank them enough and if you are looking for any sort of insurance in WA RAC are the ONLY ones you should use.

Ruined my life with Dept $4500 because you are a not for profit B. S, B. S the dude could of just paid $500 excess and would of been paid off instead I struggled to make repayments when I lost my job due to corona

Sheona was great to deal with and sorted out our new home and buildings insurance.
Fur daughter was loved too

RAC, your vintage car insurance is ill-informed, out of touch and unrealistic to the point of hilarity.

This morning I had a spare moment and decided to shop around my insurance policy for a very well looked after and fully original MAZDA RX2 CAPELLA SUPER DELUXE.
After the usual questions regarding the policy the lady who took my call made the remark " I don't think we will be able offer you coverage for the amount you want" now as you can probably understand the amount I WANT is what ever it takes to replace my vehicle if it was to be stolen or written off, no more, no less. The tone and manner in your employees voice was set to make me feel unreasonable for requesting such coverage for a vehicle she quite obviously knew very little about. Now this in it's self could be forgiven considering the age and rarity of my vehicle but out of interest I asked her what coverage could be offered and the answer was $3,300.
I could, most probably find a steering wheel and a sun visor for this amount of coverage if my vehicle was to be at a loss.
For your information, a similar RX2 sold at Scammells actions in SA just a few days ago, sat 29th of may 2021 for 58k.

As you can imagine the amount of coverage offered is quite offensive to a motor enthusiast, but to be told to "take it up with REDBOOK" like its not RACs problem for not knowing the market, well that's entirely a different matter. Your insurance product is substandard and I will be avoiding doing business with you across my other assets going forward.

RAC Roadside Assistance, the customer service women I spoke to was very kind and got me sorted out quickly, I didn’t get the mechanics name either but I’m really grateful that he came out so fast an could help me solve the issue with my car, turned out something was wrong with the radio an it was draining my car battery he was very friendly and helpful definitely saved my butt tonight haha as I know next to nothing about fixing cars haha, I will definitely be recommending RAC to friends and family. Great service

BEWARE of an RAC operator calling to magnanimously give a 'free' upgrade to their Classic roadside assistance package for the rest of this year's membership. They also forget to say auto renewal next year will cost an extra $60 or so. That sneaky upsell method was tried on me for the past 2 years. Shameful.

Thankfully the Roadside support is TERRIFIC. All drivers are helpful.

RAC was a name of A secured and good company for me before this incident.
One of my friend got engaged in an accident who does not have the insurance for his cars.they treated him like he is a liar, they never think Neutral they are always on their client’s side.
Very disrespectful their claim officers are. Worthless.

I have horrified experience with one of the claim officer. Her act put the question on reliability and trustworthy of rac insurance company. Truth never covered with the100 layers of lies

In the last month I have had to call out roadside assistance twice. I had two fantastic mechanics who arrived promptly, identified the problems and fixed them. I can't speak highly enough of the caliber of the mechanics. It was amazing to watch their skill in action. Phone calls to the office were answered by understanding, compassionate people and help arrived quickly. The car had to be towed on one occasion and the tow truck driver also did a great job. The stress was enormous as on both occasions I thought the problems were unsolvable. The RAC men swooped in and saved the day! I am a senior and recommend young and old should join and have access to this wonderful service. I hope the office can pass on to both mechanics how extremely grateful I am for their help xxx

Very hard to give them a 5 star rating.
They did an excellent job at organizing things and were very friendly and happy to help.

However the lack of communication with their clients is a complete joke.
My car had broken down on the freeway, was towed to my house, then towed to Morley workshop.

When they told me the cost of repairing the vehicle I asked for it to be towed back to my house because I couldn't afford the repairs. They then organised the tow truck which was supposed to pick it up and take it back to my home that night. The next morning I wake up and my car still isn't there. I ring RAC, ask them where my car is, and they said it was delivered when its clearly nowhere to be seen. They then said its not at Morley workshop, I ask where it could be then, and they said they will call me back within 2 hours.

5 hours passed and I still didn't receive a call, so I called and asked them again where it was. They then tell me that they are investigating it and I need to call them back on MONDAY (2 days later).

Called them back on Monday and they told me it was actually at Morley workshop the whole time and it will be towed back to my house.

- Why was this not communicated to me in the first place?
- Why did I have to call them back on multiple occasions because they failed to communicate properly?

Honestly such a waste of time they are. Absolute joke.

RAC have been fantastic, purchased a new car in 2018 which I transferred insurance from old onto new with previous company AAMI so then when that policy expired I gave them the flick and switched to RAC for Car Insurance, they have been very helpful everytime in dealings and insurance wise. I had Roadside assistance on my old car (yes I’ve transferred it to my current car, hence a reason to add RAC insurance to the car to combine the insurance and roadside assist in one hit)

The money paid to RAC goes back into WA and best of all its locals who are there to assist. A great example of that is when I had stone chips and chipped windscreen from Northlink opening (poor quality road surface), Main Roads wasn’t interested so then RAC advised me they would pursue Main Roads for damages and I got a free claim because Main Roads eventually decided to agree to pay for repairs. Will be with RAC for many years to come!

Love the RAC. Been with them for decades! Brilliant staff, fast response on the phone, and there are no computers talking to you!:)

Staff that are not mechanics is receptionists
Running service and repair centres
So that you cannot speak to or ask mechanics questions or see parts etc
Pathetic excuse for services

Unprofesstionl stuffs, i called them for the third days to send my document policy through my email but I haven't received it, if there was zero star i would gave them!

Advanced Specialisd Builders (ASB) came and carried out an assessment of storm damage. They were punctual. It was appreciated to have Mike Linney attend and was very knowledgeable in these matters. His concern for our safety was very appreciated by us. We were very pleased to have ASB associated with RACWA. Great service RACWA.