Quality Printers & Cartridges / QPC Group

Disgraceful sales service. Prior to payment was advised they have a price match promise, post sales was given no such price match and advised there were no refunds for a product that hadn’t even left the suppliers warehouse because it was “picked and packed”. Not only were there no refunds but I would be charged a 30% restocking fee and when I verified their terms and conditions - not provided with quotation or at any point in the sales process - identified it was only charged after 7 days of actually having the product. Threatening and dishonest people.

We entered into a managed print service agreement and a VoIP Phone System agreement with QPC, previously we had an extremely expensive printer that was 8 years old and we were experiencing never ending problems, Lisa at QPC was amazing in working with us to find a much cheaper replacement but still have a printer that had no noticeable difference in speed & excellent print quality, with all the modern features like cloud user & print management, cloud monitoring and automatic cartridge re-ordering, this change has most definitely saved a lot of frustration with staff and has saved so much of mine and our EA's time in constantly dealing a broken printer and trying to decipher what error code we have, then waiting days with no printer for a technician. We now seldom need assistance & if we do Jason goes out of his way to ensure all is running smoothly.
We had been in discussions with Lisa about converting to a VoIP Phone System, at the time we had a Cisco phone system which was also old and not stable, we were experiencing frequent issues with our phones. Whilst we were still in the deciding phase of whether this is the avenue we wanted to take, as luck would have it, our Cisco system crashed. I called Lisa to let her know of our predicament and within 24hrs we were converted to a VoIP phone system and operational, we are a cancer charity and Lisa & Jason both understand that we have a very tight budget, they explained in detail how the costing of these systems worked and we played out many scenarios on the number of phone lines, pay per call or fixed options. I can honestly say they have our best interests at heart when deciding the most cost effective & best option for us, I now fully understand how the price structure works and at what point we need to add more lines instead of paying for something we don't currently need. We are slowly expanding the system to our other centres with no extra cost at this stage but when it does increase I know exactly what the increase will be. Savings once rolled out to all centres will be significant.
Thanks Lisa, Jason and Grace for the great service & genuine support and care you have shown to Solaris Cancer Care.

We have been using QPC group for just over a year now and we are really satisfied with their friendly and efficient service. The auto-reorder program for the toners is super helpful. Joanne is amazing and really appreciate her going the extra mile to come to our facility and understand our needs. Highly recommend.

A brilliant service and worth the added extra to our Managed Print Service & IT Support for KNA Security in Wangara. The added extra of IT Support, saves so much time and frustration (especially when an update happens: D) We were having issues with our IPN/Printer Setup due to an update and Jason promptly arrived at our office to fix the issue.
We are very happy with the Service we get from QPC, they are professional, friendly, good $$ Value and they get the job done.
Wouldn’t hesitate to recommend them, from the Office Staff to the Techs, everyone is happy to help 10/10: D

Tribe Tech Group are a proud customer or QPC Group. We utilise QPC for Managed Print Services and will soon be expanding to their Phone Systems. QPC provide exceptional value for money, offering an automated cartridge re-ordering service, which means that we aren't paying more than we are using. QPC honestly have exceptional customer service, with a kind and caring nature. We feel valued as a customer, and loved our thoughtful on-boarding and Christmas gifts.

We have been using QPC for a number of years now and are very happy with our printer and the support they provide. It's good to know that they're reliable and so easily contactable. Thanks Jason.

Great service, High-quality equipment of lasting value.

We received excellent service from the QPC team, Nick, Caitlyn and Joanne. They explained everything very well. No crazy promises were made to push their services to us. They focused on providing a good service and went out of their way to provide support.
We, as disability service providers, require in our day-to-day work, printing a lot of instructions and visuals for our participants with disabilities. Our previous service provider failed to deliver the service we expected, so we had continuous issues with the copier and frequent paper jams, no connection to our system, wasting our time and resources.
However, since we have been with QPC, we haven’t had any issues as the value we are receiving is great, and we can focus on each day's business.
Also, it’s really good to see that where the pandemic has changed the world and the majority of the businesses are struggling to survive, QPC’s community service toward Western Australia is still there, continuing with their Plant a tree program and working with a team of experts and our farmers to develop a tree planting carbon and biodiversity project. All the donations collected there will be used to purchase trees planted on our farmer’s farms as part of these projects.
I would highly recommend them to anyone.
10/10:)

Ezetax has just received a new printer, a Lexmark XC9235, from QPC Group and we are delighted with the performance of the printer. The double-sided feature for copying and scanning is nothing short of fantastic and scans through as if a single document but copies both sides quickly in the one action. Just this feature alone saves a lot of admin time. Caitlyn was fantastic with support in setting up exactly how we wanted the printer's defaults and ensured that the transition to our new printer went smoothly. Thank you to Caitlyn and her team for such wonderful support and assistance. We highly recommend their services and products.

Joanne from QPC Group has been an absolute delight to deal with!
Her professional support, guidance and wealth of knowledge has assisted with upgrading our photocopier to a higher level of quality and office efficiency we required. It was an easy process and we would highly recommend. 10/10 service and product

Sinwa have relied upon QPC’s services for many years and couldn’t be happier.
Their Automated Cartridge re-ordering system keeps our fleet of printers toned up with one less admin job to worry about.
They have a great friendly team who are in regular contact to make sure everything is ok.

We are very pleased with the service provided by Quality Printers and Cartridges particularly the automatic toner cartridge ordering. They are always willing to help out whenever we have any questions or require new products:) We would happily recommend this business!

QPC provide fantastic service, they are very proactive and regularly check in to make sure everything is going ok. They are great to deal with and I'd highly recommend them to anyone considering using their services.

Great customer service and always receiving a follow up call to make sure everything is working well for us. Thank you!

We have been using QPC Group for years now and we are happy with the service they provide. The staff are fast and friendly and quick to respond. The Automated Cartridge Re-ordering system is very helpful to ensure you never run out of consumables.

We've been using QPC for many years now and we’ve never been more happy with quality, value and great customer service. We always receive our order ahead of schedule and they go the extra mile to ensure it meets our expectations. Their prices are unbeatable with a huge range of products available so we can get everything done in one place with ease. We would highly recommend QPC Group!

ABCO Water Systems has been using QPC for around 2 years and are very happy with our printer. The staff are always quick to respond with fast and friendly service. The Automated Cartridge Re-ordering system is very helpful to ensure you never run out of consumables.

Lawton Gillon Lawyers have been running through QPC Group for many years which definitely proves how well run of a company they are. Caitlyn and Candy are both the loveliest helpers when it comes to questions and enquires we may have. The automating re-ordering of cartridges has saved us many times. We are very grateful to have them as a partner when it comes to our printers here in our office.

Extension Hill has worked with QPC for two years and we are very happy. Good product, fast response and very reasonable price. Thanks.

Oracle Group has worked with QPC coming into our fifth year. Lisa and her team have always been very responsive to whatever printing requirements pop up.

Have used QPC for many years and cant fault there service. We recently upgraded all our printers and there advice and service was excellent.

Brendan Covic