Pharmacy 194

Simply the best pharmacy team in Geraldton! Paul and his team go out of their way to make you feel important each time you visit. Nothing is ever too much trouble. It's also exciting to see a business owner progress and move with technology and convenience by having the first ever 'drive through' script pickup service! Thank you to Paul and your team for everything that you do for the Geraldton community! You are appreciated

Went here this week trying to fulfill a script only to be ignored for around 10 minutes the whole time only metres away from one assistant having a personal conversation despite seeing I was looking to be attended too.
Then there were others who plain ignored me and the pharmacy wasn't even busy.
After being subjected to this I'd seen enough and walked out. I'll never visit their pharmacy again here or anywhere else.

Customer service is obviously not a priority here.

Always served fast when here and staff are friendly. Although better communication or updated policy is needed.
Went in Wednesday to refill my compounded script, was told by a pharmacist that they had just gotten their delivery/order and were currently compounding it but it may take a while so offered me 30 tablets (paid for 100) for now and that I would get a call when the rest was ready. Completely fine, I’ve done this before with this medication here and would rather they give me some to survive until I can get the full amount. It is not fine though when it’s already been a week and nothing especially when told it is literally in stock. Ring up Thursday morning as I’ve completely run out of it and I take it daily. Explain the situation to 2 people before I have to explain it to the Pharmacist who is still confused about the whole situation. Eventually tells me to come in after lunch and he’ll have it sorted. Come in after lunch, tell the front counter lady I’m here to pick up the medication that is owed to me. After 5 minutes she eventually speaks to the pharmacist I spoke too on the phone, who comes out to talk to me. Tells me the reception was really bad on the phone and asks me what medication it was and how much looking confused. Goes back and after 5-10 minutes gives me the right medication.

It is not my job to follow up with medication that I’ve paid, or what medication it is or how much is owed to me or if I’ve paid for it, or worry if somebody is actually going to contact me. I am hoping that this was just a one time miscommunication thing and would rather not have to deal with this again especially when I have no choice but to refill my compounding scripts here and pay an extra $60ish compared to any compounding chemist in Perth.

I have to thank the staff, especially Kelly for your help this morning. You were so kind, understanding, patient and helpful. The brace and crutches are really helping me. Thanks again. Will recommend you to all

Brilliant. Extremely Helpful Staff, can't do enough for you. They also offer discount if you hold a Rigters Card. Highly Recommend.

This excellent pharmacy could be mistaken for " just another chemist" competing for your bucks. Wrong.without even mentioning free home delivery, Webster packs and not having to line-up at your doctor to request scripts.
The staff are helpful and friendly, monthly accounts direct to your email.
It keeps going.go for it.

Absolutely the best Pharmacy in the Midwest area! The staff and pharmacists go out of their way to assist you. I have nothing but absolute praise for the entire staff at Pharmacy 194. A+ A+ A+

Simply put, the best chemist in Geraldton. Courteous and patient staff who always have the time and intuition to answer every question, even the dumb ones.)

Absolutely wonderful staff! The best Pharmacy I have ever had the pleasure of dealing with. Nothing is too much trouble for any of the staff and they go out of their way to help you in anyway they can. Customer service is obviously their top priority and it shows. I highly recommend this wonderful Pharmacy.