Party Plus Morley-Helium Hire & Party Supplies

Absolutely wonderful staff, couldn't have been friendlier or more helpful. A great range of products too!

After an awful experience elsewhere, the team at party plus were helpful, efficient and easy to deal with.

Disappointed with the service I received today. As my sale was being put through, I was declined the item by another staff member. The reason being, the item was low stock and could only be sold if inflated in store. I was happy to have my balloon inflated, only then to be told it was already put aside for other orders.

As an alternative, I wanted to purchase ONE clear balloon un-inflated. Since latex is more fragile, I didn’t want it inflated whilst travelling. Again, I was denied the sale of the balloon on its own.

Disappointing that a balloon store won’t sell you balloons unless the customer pays extra to have it inflated in store. With the prices already high, you’d hope the store would be more accomodating.

I hoped that the store would be more helpful, given their mistake and confusion caused. Instead, I left the store empty handed and upset with the attitude I was given by staff.

If I could give 0 stars I would. The staff on the day I visited were extremely rude and treated us like we knew nothing. One particular staff member spoke to us and other employees with a terrible attitude and was disrespectful.

I wouldn’t recommend this store to anyone unless they’re ready to be belittled by their staff.

Thank you Jessica for the amazing help with my bouquet. Your attention to detail and colour selection was very much appreciated. Highly recommended!

I purchased a helium tank from Party Plus on Saturday for a party, along with several packs of balloons and other items. It was the tank which was on display in the front of the store, and when the sales assistant suggest I take that one, I agreed as it was conveniently located close to the door and I wouldn't have far to carry it. When I arrived back at the venue and I started to blow up the balloons, the tank filled five balloons before it was empty. I called the store and explained what had happened, and they told me to bring it back in so they could assess the tank. My husband had to do this as I was setting up for the party, and when he reached the store, he was told that there weren't any more tanks. Why this could not have been mentioned while I was on the phone to the store is beyond me. I understand that faults can occur, but it's the follow up that really irritated me. Instead of the sales assistant apologising for the inconvenience caused by the company and immediately offering a refund, they have refused to apologise, and only refunded the money after I have called and asked for it. The excuse for not apologising is "many things could be the reason for the tank being empty and it's not our fault. " This arrogance and lack of customer service is the reason why I will NEVER shop at Party Plus again.

Great service.friendly staff.the manager, has the place well organised and ensures a friendly, easy experience for customers

Great service, friendly and had everything I needed. Will definitely be back again and sharing with family and friends. Thank you.

John and his staff are very friendly and welcoming. We have used them for few years and will continue too. John thank you for your excellent customer service.

Great service. Very friendly staff. They made sure we had everything we needed for our party. So easy when you use their delivery service.

Staff very friendly and helpful.
Table Ballooons and helium balloons were pretty and to my colouring.
My family and friends commented how gorgeous they were. Will definitely recommend them to anyone. Thank you so much

Just had to say a big thank you to the lady at the store today (I think her name was Katy) - she made me some beautiful balloons up on the spot. She had such a good sense of humour and showed such genuine pleasure in putting together my order - a rare show of superb customer service - thank you again. I wish I lived closer so I could return but I will recommend your store to all my friends.

If you want the best team with the best service at the best price - Ozzie Park Party Plus are the people for your next party - Guinness Book Record Balloon Masters On- board

Top service and a large range to meet any party theme. The balloons lasted for ever. Reasonably priced too.

The balloons lasted for over two weeks and the customer service by Jorgia was absolutely amazing.

Good amount of choice of party supplies and friendly and helpful staff. The prices for party hire are very reasonable too!

Crap service hugely expensive compAred to other stores and to be frank the lady was quite rude, Iv been there a few times before to my own stupidity to have balloons inflated and was the only party store I knew of in my area but will not be returning after today.
Staff =rude unresponsive and not helpful what so ever and constantly pushing that they have no guarentee (which I kind of figured for balloons)
Store = run down and hidden of main road parking is small
Pricing = terrible pricing and hugely over priced hence why I will not be returning

I have used Party Shop on many occasions for family events.
The new website makes booking hire and buying decorations easier than previously and all were delivered on time to my home.
The lady in the store contacted me to confirm the order and offered ideas and advice to make our party better.

Overpriced, at least double what you would pay online, and more expensive than other party/balloon places. The staff aren't particularly friendly and their customer service is limited. They have some interesting little policies that you don't find out about until its too late, like their 'strictly no refunds' policy.
And if you hire party equipment from them and come to pick it up, don't expect anyone to help you get the stuff to your car because its against their policy to do so. They will, quite literally, point you in the direction of your hire equipment, or place it just outside the door for you to lug to your car. So don't arrive pregnant, or with kids in tow, expecting to get any help moving trestle tables.
I would look somewhere else for your party supplies, I certainly won't be going back.