Ocean Keys Family Practice

I have had the pleasure of seeing multiple doctors at Ocean Keys and have been treated extremely well each and every time. From reception, to the nurses, to the doctors - such a warm and welcoming place and an excellent team! Thanks Ocean Keys!

Worst GP I've ever been to. Felt unwelcome & quick deal with, get out of here. Would not recommend

Terrible customer service. GP told me I shouldn’t worry about my 5 year olds constant fevers (over 39) as 43 is when I should worry about brain cell damage …. Pretty sure 43 means death!

3 minute phone call appointment… gets charged $60.00. Doctor didn’t bother to ask how I was going. Rushed the phone call and tried to end it before I got to finish talking. Tried to ask reception about the cost and they just “do what they’re told”. Weak…

Yesterday I went to Ocean Keys Family Practice hoping to get one of my injections as I couldn’t get into my doctor to have it done. I saw a Dr Ken Chye absolutely rude, no manners whatsoever. He is arrogant and very unprofessional. I will not be going back to Ocean Keys Family Practice worst doctor ever.

Rang to see if there were any available appointments for today. The receptionist mentioned that there was an appointment at 11: 45am. She proceeded to ask for my name. I told her I was new, just moved from Melbourne. She told me there was no appointment available for new patients.
Apparently their motto on their website says, "Where patients come first. "

I have been to this practice plenty over the years and I have to say I have had a generally good experience. However I have to say that I also just saw the worst doctor, with the worst bedside manner ever. He belittled me and he disregarded what I was explaining to him and he basically made me out to be a brainlesss patient. He gave me a referral to see a specialist and on the letter he described what HE was saying to me were my symptoms not what I saying. This is how medical errors are made. He is the last doctor I would ever see and I sincerely hope I never encounter another doctor like him.

I have been going to this pracrice for 12 -14 years and honestly I can't fault it. The receptionists go out of their way to help in any way and are very polite and friendly.
My doctor is Tim Koh and he's the best doctor I've ever had.
Hes friendly and very proactive and has a great personality, he has helped me alot over many years.
Without any hesitation I would recommend this practice to anyone that needs to see a doctor.
Others doctors at this practice are very good too

Great medical centre! They’re always happy to email my medical results to me which is fantastic as I’m sometimes busy to make appointments. The doctors are friendly. The doctors always listen to the blood tests I want to be tested for.

Friendly caring staff and all the drs are excellent.i have been attending this practice for years.

Cheers to Dr Innes and Dr Ravi. Ravi was amazing throughout the time i was his patient, very kind and understanding at a time I needed it the most. Im a nurse and I can't say enough to praise him. Unfortunately he left for a short while. I was then left extremely nervous and vulnerable in regards to switching Drs and thank god, I ended up in the care of Dr Innes another awseome Dr who has supported and encouraged me back to better health at again a time that was very stressful. Its so comforting to know that these great GPs are just down the road thanks guys!

Unlike many outer suburban practices, Ocean Keys Family Practice seems to maintain a regular roster of doctors who are skilled GPs. We have been attending here since the practice commenced and have received a very high standard of care.

The place looks dirty, reception is rude sometimes and doctors are ok.
Just the fact a medical centre looks dirty, it puts me off.

Doctor Ravi Ganepola is the best doctor I have seen in more than 20 years! As a family we have been patients of his since Dec 2015 and will continue to see him for as long as possibly. So smart and considerate and definitely a great doctor! The practice is also clean, reception staff are friendly and waiting time is always quick! Highly recommended

I had a nasty bit of swarf get behind my safety specks and into my eye. Dr Kuan made space in his schedule to see me and did a great job of fishing it out. He has the steadiest hands on the steadiest day during the steadiest week on the planet steady.

I have been a patient of this practice for many years now, and it is absolutely superb! The reception staff are always so lovely and polite, the waiting area and consultation rooms are always so clean as well, I really feel comfortable going there for my health needs.

Dr Michelle Harris in particular is an absolute star, she is always so happy to help and answers any questions with a brilliant manner. I would and do recommend her and this practice to everyone who says they need to see a doctor.