MMC Mandurah / Murray Medical Centre

I don't understand how people can complain about this place. Never once had an issue. People in the area are lucky to have MMC as a treatment option. Always so accommodating and professional.

On holiday in the area so did not have our own GP when my husband had an accident & needed urgent medical attention.
After trying four other practices in the area (none of whom would see him as he was not their patient) Fortunately, we found Murray Medical Centre online. I phoned & spoke to a very helpful assistant who told us to come down in 45 minutes which we did & we saw Dr Van Der Merwe He was without doubt the the most helpful compassionate professional we had the pleasure & good fortune to meet. All the staff & nurses at this practice are amazing can’t thank them enough for the excellent care they afforded my husband. Thank you everyone

I had been attending this practice for over 5 years. As a concession card holder I had been bulk billed for appointments during this time. When I had an appointment with a new GP, as my normal GP wasn't available, the GP billed me. I was then advised that they are a private billing practice. I don't know about anyone else but I like to be able to budget for things ahead of time, not participate in a guessing game each time I need an appointment. This is appalling customer service. As a result I have left the practice and will be finding a GP with consistent billing practices.

Incompetent, left me with more of an issue than I began with then charged me a $190 for it. Will never return

A rip off been attending for almost 30 years and never been charged for a second consultation until yesterday $168 for 20 minutes? Going with an injury and in pain to be subscribed over the counter medication? I will not be returning.

Been visiting this practice as my regular for a few years now. Doctor Brian Khoo is my regular GP and I can’t thank him and the medical centre enough for all the help. He is very caring and kind and knowledgeable. Other doctors I have seen here have also been of great help. Staff are very nice and professional. Highly recommend!

As a new patient I was given a 15 minute appointment. I was charged $156.00 which apparently was because the doctor wrote a 2 line referral letter. I was then reassured I would get most of it back. $79 is not most of it back. I am considering writing to AHPRA to formally complain.

Dr Khoo is a lovely enthusiastic, caring young doctor and im very happy to have him has GP he has gone above and beyond to look after me and so refreshing after struggling for 3 years to get the correct medical support. Thank you so much Dr Khoo

NOT HAPPY! Received a message to make an appointment to discuss test results. My wife and I each made appointments and went in together. I was charged $110 and my wife $67. We are pensioners. Querying this I was told doctor spent more time on me? He did all the talking and there was nothing wrong with us other than a suggestion for cholesterol tablets. I then asked reception about the Bulk billing available as displayed on the board behind the counter and was told that is not available.doctor discretion again.
I disputed the extra time which was dismissed.and he was running late with appointments so we had to wait. Reception would not accept anything I said.except.doctor discretion?

Luke B

After seeing doctors here for years I was upset to find that I now have to wait 4 weeks for an appointment and then it's only a telehealth consult! I have ongoing health problems and the doctor I've been seeing for over 10 years sends me for tests or xrays and then I need to wait a month to find out about treatment plans etc as for some reason that's the normal waiting time now. I can not believe I actually left the original surgery that my family had been going to since the 1970's to come here to be treated like this!

Was disappointed with poor customer service, receptionist was rude and spoke over the top of me, was not welcoming.

Booked in for biopsy, checked in via hotdoc app, turned away because i had apparently missed my appointment after sitting in the waiting room for 1 and a half hours, told was unable to be seen that day so re booked for the 14/09/21. Made contact with MMC to confirm appointment only to be told i have no appointment for today. Re booked for next Thursday. Third times a charm.

I have been seeing Dr. Herman Meyer at Murray Medical Centre in Mandurah since I moved back to W. A. And he has been one of the most understanding, helpful and thoughtful Doctors & person I have had the pleasure to meet since my return to W. A.
He has Always done the utmost in professional care of myself as a patient from the first time I went into his office. He is a wonderful Doctor & a very thoughtful man. I have not had a Doctor in a long time that has actually taken the time to get to the bottom of any health problems I have encountered. Who has worked with me to balance my health and taken much time (coming up for 3 years now) to make sure the medications I need to have are the right thing & dose for me. And the most amazing part is, that he is a very understanding person who I has always made me feel very comfortable no matter what the problem may be.
Thank you for everything you have helped me with Doctor Herman Meyer at Murray Medical Centre in Mandurah, Western Australia. You have no idea how much you have helped and I just wanted you to know that I very much appreciate the time you give to your patients & myself.
A Great Doctor in my eyes & I'm sure many, many others would agree.
Thank you so Very Much.

The staff are RUDE and Unprofessional they LOST my letters for court, no thanks to DR OMAR
Really disapointing and UPSETTING
DONT GO THERE

I wish I could give zero to this place. The doctor never saw me, never checked my throat and ears, never took my temp, spoke to me for less than a minute, gave me a prescription which I could not fill in as I had flu like symptoms. We were months away from any case of COVID in our community. Of course nobody wants the flu but.if you are that scared of it should you be a doctor? The best part he actually said he pretty much guessed what i had 'to the best of his knowledge'. Don't waste your money. There is one good doctor there and he can't see everybody.

Review: Dr Florian Mutzke. Late for my appt, but cut me off at 15mins. Arrogant. Lent his head on hand for whole appt. Kept checking time on his PC. No analytical ability. No ideas or suggestions. Little empathy. Made to feel stupid. Not a good DR.
Edit: Florian has chased up. Disappointed to hear he was more concerned for the impact of the review and defending than admitting we've had two appts and no doctoring has been done yet on his part.

Thank you to Dr Sorenson for her expert care and consideration when I needed care on New Years day

Very happy with the doctors especially Dr Philip Wu and Dr Ly. I have been well taken careof snd no complaints to so far. Staffs are friendly and helpful too.

After seeing doctors here for years I was upset to find that I hadn't been bulk billed at my last appointment. The doctor I saw said it was because he wasn't making enough from Medicare anymore so I had to pay. What annoys me is that this was not mentioned before my appointment leaving me with no choice but to tell the reception that I didn't have $70 to pay at this time. Thank you Dr Foss!

The other day i was at Murray Medical to see Dr Foss he gave me a scrip i then go to chemist they said to me why did he give you this you don't even need a chemist you could get this at Coles or Woolworths i was not happy