Minitopia

Excellent service and understanding of pop culture
Definitely recommend my guy Phi as your go to guy

I ordered a product 2 months ago that still hasn't arrived. I've emailed asking for updates and finally requesting a refund. They haven't replied to my emails. Terrible customer service and failure to deliver their product,

Purchased a LoungeFly handbag online for $110. Clearly described as 30cm X 28cm, but when delivered it was only a third of the size - 20cm X 18cm.

This is incredibly unprofessional and disappointing. My partner truly wished for this item, so I waited patiently while I was given a tentative date, only to learn that it had been postponed indefinitely. I had to request an update myself because no one followed up on this or provided me with one?

And a complete refund is the best you can offer?

It's been four months.

Received Batman money box that has black paint on face and paint scratched off back cape. As it’s a gift I am very disappointed. For $30, surely someone should check the quality before sending.

Amazing range of stock, and very fair prices compared to other stores.staff were very polite, we will definitely return here

This store is fantastic. I live remote, and getting anything like what minitopia had here is hard. I processed an order online, and the contacted me in regards to it. One of the products I had ordered was not instock due to a warehouse error, they selected something else, and reduced the cost to the price of my first choice. They also covered half the cost of delivery as it was free shipping in metro areas only if over $100 was spent. Will for sure be ordering again from the cannington store. Keep up the great work guys, your customer service is fantastic. Thank you also for being patient with me while I was at work while on call. Legends!

Great Selection of goodies. Kids, teenage haven. Staff are awesome. My Son wanted to visit the store everyday to look, and plan is next spend.

Absolutely horrible. Took my money, told me the product was in stock (after I called them to confirm I could come and pick it up I should add), made me go in, then told me they didn't have it and were pretty smug about the fact. Then told me I had to wait a week for my money to go back. So thanks for that guys, really appreciate the lack communication, time wasting and lack of empathy. I would recommend just going to zing or something instead. Or just by online and actually get what you pay for somewhere else.

In response to the reply, that's all well in good had you checked on our first phone call and confirmed it, not just telling me to come in and get my product. My review still stands I'm afraid.

Shopped at minitopia carousel last week, was served by a nice young man Dylan. Amazing service, took care of my order and even recommended some items for me that I might be interested in.

Above and beyond expectations! Will be back to shop here!

Cute and lovely place to be. Lots of variety of toys and gifts to decide from for a special someone. 10/10 would recommend

DON'T DO YOUR CHRISTMAS SHOPPING HERE! RETURN/EXCHANGE POLICY IS SO BAD. Bought a BB-8 mug from the store SEVEN days ago and wanted to do an exchange/credit note (not refund!). I was unhappy with the quality of the mug. Had my original receipt and everything was in original packaging. Return or exchange was denied because it's a mug and I could have used it apparently. Seriously?

Great range, nice sized and laid out store, friendly helpful employees that aren't in your face.

A lot of nice products for sale including Disney, Hello Kitty, and lots of plush. Good range of novelty lighting.

Store is well lit and welcoming.

Loved exploring this shop, every turn was a new and interesting item to look at, got tempted so many times to spend more then i should. Recommended.

I absolutely love this store! Only discovered it a month ago. Purchased many things from there already. The staff are friendly. Knowledgeable. Everyone comments on the bag and Minnie Mouse wallet I purchased from there. Every time I go to carousel I visit this store!

The price is not cheap, but can be consider falling into reasonable. Brought few gift for kids, may not very fancy and good value, but more decent than kmart toys for shure.

Very bad refund/exchange
BUYERS BEWARE
Writing on the receipt like this

BRING RECEIPT FOR RETURN/EXCHANGE
No No No Do Not Believe that.
They policy so so so bad.

Only recently discovered this jewel but I highly recommend it. Employees are always bubbly and helpful throughout your shopping!

Also the artwork here is amazing I have collected a few, if you like marvel character art this is your place. Not after art? Well they have plush toys as well! I Know right, it's amazing and they are so cute!

Lastly if you're looking for something for that makes a home more of a home, this place has heaps of little things for decoration, like for example a salt and pepper shaker in the shape of little sharks! Like who doesn't want that!

Got many of friends' presents from the shop and they all love it! Prices are alot more affordable compared to other similar shops (not to mention the names of the shops), but if you are seeking for gift ideas, remember to check out this store before heading to elsewhere!

Best place to shop for kids/adults who love big squishy plush toys! Everything in the shop is adorable and the prices for plushes are great. Some of the officially licensed stuff is more expensive but good quality.