Melville Subaru

Bought my first car from Melville Subaru. No “pushy sales man”, just a very knowledgeable, pleasant and honest person willing to help me. Went out of his way to explain everything to me and no question to much for them. The after sales service I received was absolutely amazing and I would recommend anybody thinking of buying a new or used car to try this place first. They wont let you down.
Shout out to manager Jake and sales rep Ollie. Thank you for making this such an easy and enjoyable experience!

Melville customer service is excellent, Daniel took the time to show me how the vehicle worked. Once I drove the Forester, it sold its self. Coming from a old old car it was nice having Daniel's patience and guiding me through the buying process. Thankyou Melville Subaru. Well Done

Overall happy with the service I received at Melville Subaru
The only minor thing was I checked in the morning about a time to come in and pick up the car and when I arrived as organised I waited for over half an hour before someone could assist me. Understand that at times people can get busy but I would suggest organising someone else to assist if the person you are dealing with is busy.
The help I received at the end in setting up the car etc … was fantastic and they were also very responsive to fix any issue I raised.

Purchased a used car from Sarah, and I have never dealt with such a lovely car salesperson. She was professional, demonstrated the cars features and made buying a car a pleasure instead of a headache. Negotiated a deal I was happy with, and had a bow on the car, even if only for a minute in strong winds, when we picked the car up. Highly recommend dealing with Sarah. The rest of the staff were also very helpful, but Sarah was the stand out.

Haven't been going to Subaru for servicing for years after I had a single major service completed with them when I first got my 06 Liberty. Too much $$ for little guarantee that the work is done. Little things like filling your water is overlooked. It's those little things that show they actually want your business.

Anyway, fast forward to today. Arranged with the parts team for some replacement pedal covers (although even that wasn't pain free). First respondent told me I couldn't get what I wanted, however a second team member got back to me with the right details and organised the ordering of said parts. Contacted service team to get a booking, all good, enough time to allow for parts to arrive for a 25th July booking. Received a confirmation/notification on the 22nd for my booking. I get up a bit earlier to arrive there when they open, drop the car off, no issues mentioned. I go get a coffee, take a stroll and return 30-40 minutes later. I notice my car has been returned to the front so I peek in to see if the work is done. Nope.

I go inside and wait in the waiting room, then get called up and am then told that all the parts are not in yet and they won't do the work just yet. I can get that but how about telling me BEFORE I RUIN MY MORNING. That's an hour and half of my day gone, for nothing. Barely an apology and nothing offered to make up for the inconvenience. Proving to me yet again that it's not worth paying more for so-called "authentic Subaru" work.

So.it's been many years since these bad experiences.and for the most part, they've been fine since. Yes, it costs a fair bit but the quality of work and relationship management has been very good.
We've taken 4 different cars there and there hasn't been anything to complain about. Even if they still don't fill your water reservoir.

Very happy with the service when buying a used car. I dealt with Sarah and found her professional and friendly, ready to answer any queries, would be confident in recommending Melville subaru and certainly Sarah. Thanks!
John

Jay West at Melville Subaru provided us with excellent customer service. He was not at all pushy and was able to answer all of our (technical) questions. Much appreciated!

Found a used car I liked and within 7 days I had it negotiated to a price I was happy with, mechanically checked, few minor issues fixed by the dealership and then parked in my driveway all mine!

Really rate this team and dealership! Ollie is nothing short of an absolute giga chad

Barry's been a great help. He's very patient in assisting and answering my questions. Thank you! It was a pleasure meeting you.
P. S. Im loving my new Forester!

It was an easy purchase. Honest advice when comparing vehicles, true vehicle delivery dates and vehicle suitability. Barry was fantastic, great communication throughout. Five star

Friendly helpful service. Knowledgeable about the cars and their different features. Smooth sales process. Loving our Crosstrek.

Purchased new Forester last year. Kas was great. Staff were friendly and helpful and managed our expectations given the wait times due to chip shortages.

Just wanted to say I had a great experience here, both Daniel and Hayley were amazing! Such kind people and very helpful. Hayley has helped throughout the whole process and so kind! I recommend her for anyone’s future dealings here the best service I’ve ever received! Daniel was very sweet and made the process so smooth and so helpful with any questions about my purchase. Amazing team! Thanks guys

Thank you to Sahra and the sales team from Melville Subaru for being freindly and showing us respect and empathy for our situation. Her calm professional approach made the process easy.

From start to finish the team at Melville Subaru were fantastic. I’ll be back in three years to update our car again. Well done to all the team very professional outfit.
Thanks
Shane Anning

I purchased my first car from Melville Subaru yesterday. I thought the process of getting a car would be difficult at first, but the guys at Melville Subaru made that process a lot easier. My biggest thanks goes to Kas as he was assisting us from start to end, very amicable and reliable. Thanks again!

Excellent service from Sarah at Melville Subaru. Always polite and courteous as well as excellent communication skills. Extremely accommodating. A very pleasurable car buying experience.

Our sales person was Daniel and he was great. He was only new, but went out of his way to help and really knows his stuff. Would buy there again

I can’t praise the staff at Melville Subaru enough the customer service was exceptional, easy competitive finance and the delivery was unheard of being I had my new car within 7 days. Ask for Hamish for all your vehicle needs his knowledge and expertise will leave you confident you made the right choice of dealer A+

Sarah and the team at Subaru in Melville did a fantastic job helping us purchase a second hand car for our daughter. The service was fantastic and we couldn't be happier with the car. Thanks so much. David, Toni and Scarlett