Melville Hyundai

Had a great experience with Ralph when purchasing our new family car. Definitely recommend

Hamza and Manny were attentive and friendly and very helpful and made it a effortless purchase

I just purchased a Jimny from Melville Hyundai. Ralph and Liam were so professional and helpful during the whole process and never made it feel like I was a burden. There was a waiting time for my car due to the finance company I went through but these guys always kept me in the loop. If you’re ever looking to buy a new or used car, ask for Ralph and Liam.

Only minor issue was the sales member I saw when signing the contract. Very pushy with extras and rude. I got interrupted a few times when I was trying to talk and he seemed disappointed when I didn’t want any 4X4 features added. I work in customer service and I would never treat anyone like that.

The finance guy Manny Singh gave me grief from the get-go with coercive, pressured upselling of an extended car warranty false advertising, which was just a line of credit which I didn't need. Time is precious to me and I was away from work for over 2 hours when I just wanted to pay the $1000 deposit for the car and go back to work. I will be contacting Hyundai management to cancel this expensive debacle. I will update reviews with Hyundai's response.

Great experience buying a new car from Melville Hyundai. Justin the consultant was great highly recommend him if you need a new car.

Went there to view the new Kona on Monday, not very well served, and the senior sales person is not as friendly as they are supposed to be as a sales person. (. The "what do you want, take it or leave it" attitude etc)

It was a decent experience here. I had a meeting with Ralph and he made the experience smooth for our car purchase. Manny the finance guy was annoyed that we paid for the car in full and didn't buy any random warranties. The car I bought was extremely dirty so I had to spend a couple of days completely cleaning it.

Update 02/08/2023: Extremely poor after sales support. The '100 point' checkup on the car was not performed adequately and the car has major faults (recommended to perform a third party inspection). No ownership of issues after the sale. Ralph who sold us the car has stopped picking up the phone (he probably asked my number block my contact) or replying to emails. The sales manager was supposed to call me back but never did. Tony from service never calls back, instead we have to constantly check up on what's going on. There seems to be no appropriate QC at the place.

I found the root cause of the problem, instructed the service team how to fix the issue but they still could not fix it. Still no resolution and the defective car is now stuck at Hyundai Melville Service. The whole ordeal has been dragged on for a long time already. No replacement vehicle provided either.

Will update this review as the process continues.

Update - 03/08/023: They didn't reply to any comms - emails or phone. I had to visit them again for the fourth or fifth time (an hour long travel). Had a chat with sales manager - Joe. Joe was unaware of anything happening. Ralph masking information? Joe running away from his duties? I am not sure. He redirected me to the service manager (Jack) because he doesn't care about the cars he sells after they are sold. Jack had no clue about the car - again not sure what his job is. He wishes to rebuild the trust which never existed. He also said that they 'might' have never performed the 100 point test - another lie? Waiting for him to contact me back. Extremely distressing to deal with these people. Tomorrow, it will be a week of car being with them.

Will update this review as the process continues.

Courtney was very helpful and attentive in the handover of our new Staria. A great asset to the company.

Kesha sold the Kia Carnival to me the service was fantastic for first meeting, test drive to pick up
Great communication

Dealing with Ralph, Kris and Adenis was a breeze. Thanks guys. Much appreciated. Would recommend to anyone.

Friendly and helpful staff, dealt with Kesha who secured our new purchase with minimal fuss! Kesha took away that horrible anxiety that comes with purchasing a new car. Highly recommended!

Brought a used car from this dealership I dealt with Ryan and I can honestly say if your looking for a new used car pay these guys visit. Very friendly and welcoming when you show up and always have the answers you need.

Bought my car here with Courtney’s assistance who was so helpful and lovely. Made everything so easy to go through, and answered all of my questions that I had. Great service, and happy to have someone who was guiding me through the process!

Fantasic mob to deal with. Very professional and great people.
Before buying anything swing by you will be pleasantly supprised.
Thanks to cortney, joe, prakash and Ryan for a great car.

Always great to deal with, and they sell a quality vehicle. Prakash and the team were excellent.

I brought a car from Melville Hyundai in Perth WA and got it sent to me in gold coast car came looking mint better in person runs perfectly car cant get more immaculate cheers guys for the good deal and on date shipping.

Popped in and meet David to have a look at the I30
He was very helpful and knowledgeable a great car sales man non pushing with a lot of patience Thank you David

I can highly recommend All the staff - Kara in particular was extremely knowledgeable kind and very helpful- she pulled the whole deal together making the experience easy fun an a positive experience I will remember for all time - As it’s not every day you buy a Porsche - Thankyou - Kara & Vince - sales, Adenis- finance and Matty- warranty’s

I was served by a gentleman named Jude, and he made my experience incredible, helped my with every question I had about the car I was looking at, and followed through! Great service

Horrible service in comparison to before and after payment. I asked for the car to be cleaned both inside and out. When the car arrived there was dust, ash and build up all around the interior. Disgusting stains inside the car (photo attached) no one clearly cleaned the car as there was drink stains around the cup holders. The sales person in charge of my car Liam clearly didn’t care after his commission was set into stone. No response half the time, just an absolute joke. If I knew the service would be like this I would never have bought a vehicle from this dealership. Also get another warranty guy that guy is so terrible at his job: pushy, annoying won’t leave you alone. Save yourselves a headache go somewhere else