Martin's Shoe Stores (London Court)

Great little shoe shop, bought a pair of Doc Martens - very helpful owner and a bigger selection of Docs than anywhere else in the city.

Just had a horrible experience with Susan.
She was rude, aggressive and confrontational. At one stage she got up in my face which was strange. I'll never be shopping here again and recommend you don't either. Luckily I filmed the whole thing. Here's a picture of Sue

Having ordered the wrong size shoe, the refund process was easy and prompt.
Staff were helpful and understanding, highly recommended.

I am helping clear up my late son in laws estate. He bought a two pairs of shoes on the 21st and the 25th of January.
Consering the circumstances I returned to the shop hoping for a refund, on one pair. Never opened still in the box.
I was very surprised to be offered a credit note, I explained that I don't think anyone would use it. So the very helpful shop assistants contacted her manager. No, the reply was only a credit note. Which I refused to accept. The shop assistant was helpful, NOT the management.
Last week I had to take an item of clothing, unused still with tags etc on it. No problem what's so ever, full refund credited to my late son in laws credit card.
Martin's Shoe Store's might sell quality shoes. However the management seems to lack in quality customer care.

I am helping clear up my late son in laws estate. He bought a two pairs of shoes on the 21st and the 25th of January.
Consering the circumstances I returned to the shop hoping for a refund, on one pair. Never opened still in the box.
I was very surprised to be offered a credit note, I explained that I don't think anyone would use it. So the very helpful shop assistants contacted her manager. No, the reply was only a credit note. Which I refused to accept. The shop assistant was helpful, NOT the management.
Last week I had to take an item of clothing, unused still with tags etc on it. No problem what's so ever, full refund credited to my late son in laws credit card.
Martin's Shoe Store's might sell quality shoes. However the management seems to lack in quality customer care.

They don't have a wide range and doesn't have what I was looking for. Friendly customer service, but not incredibly helpful.

Bought a few pair of Docs over the years from them.they may not have much, but they do have a unique pair or 2 every now and again.also, they occasionally have a sale going on.