Hertz Car Rental Osborne Park

I always get good service with staff at Hertz. Osborne Park office has kept me smiling and mobile, thankyou.

Excellent service took 5-10 minutes to pick up car and staff were friendly very impressed!

Very unfriendly staff right from the get go please organise some customer training for front desk staff Hertz - poor show for such a big company Didn’t notify me that they required to sight a physical credit card to pickup the car electronic was not acceptable a total inconvenience.

The worst experience.
Booked car for 10 days for work interstate in WA 3 weeks earlier.
Confirmation emailed to us for 5pm pick up.

Arrive to collect car at 4.30pm as booked, and office was closed. No staff anywhere.
I rang several times and emailed. Nothing.

Next day I rang to get no apology, simply " we close at 4pm"
Very unhelpful, staff. Basically too bad.
Improve your communication. It's 2022.
Had to get taxi to hotel, then when I called again next day it was, sorry we have no cars left!
So much fluffing around and wasting time due to this.

I do NOT recommend Hertz Car Rental.
We found a great rental company we'll now be using in future.

Best car rental agency in Perth in my opinion. I have been there several times, and each time Noah has provided excellent service, been very friendly and professional, and processed everything smoothly and quickly. I was provided with the model I wanted and the cars were in great condition.

Good service. Good location and easy in and out. Good customer service with vehicle inspection and brief on features of vehicle.
Shell service station conveniently located around the corner for topping up prior to dropping off. After hours vehicle return possible.