Harvey Norman Mandurah

Riley is an absolute asset to Harvey Norman, excellent service. Stock was well laid out and store was clean.

Had some dad issues loading microsoft365 into a new laptop for my daughter. Boxing Day we spent an hour being helped by a wonderful staff member Jesse. Went above and beyond in his support work. Thanks young man

Sam and Jonathan were absolutely amazing to help me and my husband to buy a phone, a speaker and a mouse. They ran us through about each item and provided us with prons and cons. With their help it was easy to find the right product for us. Big thank you!

I went into harvey norman mandurah on on Wednesday after
work to get some photos printed for my daughter for Christmas. Megan was awesome, she helped me from start to finish and Julie at the counter also assisted me. Their customer service was fantastic. Highly recommend going and seeing the girls there. Merry Christmas!

Excellent service! The IT department helped me solve the issue with my laptop promptly! Now working great. Thank you!

Just wanted to give a big shout out to the young man who served us this morning. Joel.

We didn't end up purchasing a TV from HN in the end but he spent so much time with us explaining different technical stuff, comparing different brands, giving his opinion based on personal knowledge and his own experience. He certainly knew his TVs and is an absolute asset to the store.

Thanks Joel.

A huge TY to Justin at the Harvey Norman store in Mandurah. Awesome customer service providing great advice to help me chose the best laptop for my needs. Took advantage of their current sales in store. Sadly, the one he sold me on was the last one in stock but couldn’t be found. Luckily he hooked me up with Port Kennedy store who had 5 in stock. Thank you Justine for your great customer service.

Excellent customer service from Justin, bought a new laptop computer. Impressed by his approach and manners as well as knowledge on computers.

A big thank you to Adrian and Garth for helping me out earlier this week with añ issue with my washing machine good service!

Always purchase our electronics here. Staff are knowledgeable and prices are generally competitive.

Great service from Tracey last Sunday and today (16/02/23). We were browsing beds last Sunday. We had just come from Forty Winks Mandurah where we reported that the bed we bought in September 2020 was now sagging, and where we then were subjected to intense sales pitch to buy an adjustable base - when we had expressed zero interest in same. Because it was obvious that replacement of the bed under warranty wasn't going to happen quickly or at all, we decided to shop for another bed. Turned off Forty Winks, we went to all the bed stores in that area. Tracey was not pushy, was helpful and when we told her that we did not want to wait for the bed we favoured to be made, she then made calls to see which WA stores she could supply one from. We bought the bed with the proviso that the bed would be delivered this week - she would confirm delivery early on Thursday morning. She did, before 9am this morning and the bed is being delivered tomorrow. Thank you Tracey, for doing what you said you would do and following up.

If your in a hurry, don't bother, took ages to be spoken to. A nice lady did help me find Ken, who came as soon as he was finished with other customers but one staff member kept looking away whenever myself and others managed to catch his eye. Ken was lovely and very helpful, I will be asking for him in future

Staff untrained and store behind times I.e other competitors pricing and no afterpay

I found David jones cheaper of all places for what I was after much better service too

Harvey Norman never has what I am looking for in stock although items are shown on their web site!

If covid protocols are important HN obviously don't don't appear to agree.
Sanitizer empty at entry and two other dispensers on desks in store also empty.
Then to find salesperson that knew little about the products he asked if he could help us with, gave us little confidence.
Will go to the GG's where we there was better range of product and more informed salespeople.

Always a great visit and easy staff to communicate with when I need something. Adrian particularly always goes above and beyond and is a great help for me!

Very friendly and helpful staff who always beat competitors prices by a decent amount if asked.

Saleman rather talk with his friends, so how much is sold when all the sales people stand around talking well in the compter area anyway ; (

Its a shop. They dont get overtime even on sundays. They try and help a lot but the prices are high compared to the internet.

Purchased an air fryer, a coffee machine and a phone charger.
Staff were very polite and knowledgeable.
Kirsty, we hope the coffee machine purchase was passed on to you. I was told you were on a break, but I did ask for you.