Harvey Norman Albany

Unaware of current promotions- no signs out front indicating a boxing day sale. No sale tickets on some items. One item over $300 difference between ticket price and sale price- try putting sales prices on all the products on sale next time please.
Also I was not aware they were offering 10% gift cards back on purchases over $250. I found that out by going online.

Service is good. Unfortunately they didn't have what I wanted but have done in the past

Was prepared to purchase new iPhone and IPad today until I was advised it would cost me $99 to set up the items. Holy smokes. What is going on. Is this a scam. My friend in Perth purchased new iPhone last week He did not get charged for this service I walked away from this shop! They lost

Above and Beyond service by Rachael M. Many thanks for your assistance, explanations, patience and time.

And now that I know I can provide feedback, young Ken in the computer section, never fails in exceptional service delivery.

Both professional, friendly, enthusiastic and knowledgeable about products. Well done.

It was very interesting, although I did have difficulty seeing some items as there wasn't enough room for my walker to fit.

First time ever got helped as soon as I entered through the cash register area. The lady that served me was friendly and helpful

Harvey Norman Albany … quote of the decade.
Got a price on an air purifier. Asked salesgirl if that was her lowest price. Looked at my daughter to ask if she wanted it. Before I could say I wanted it, she responded with ‘ you don’t have to buy it’
We didn’t and won’t. Shocking customer service. So disappointing. HN used to pride themselves on customer service and training staff to be professional salespeople.

Would not recommend in the slightest. Between telling me that there isn't much difference in price between the foam matteress which I was told they didn't have in stock and another mattress only for the one they sold me to be more than a mattress we purchased with the bed. Was told my couch was with a different freight place so would be extra I said I would pick it up only for it to come with the rest of my stuff anyway minus a TV they forgot. The way the $1600 bed frame is screwed together has me less than impressed. Chips in my fridge. If we didn't need all the stuff I would of sent it all back and ask for a refund. Safe to say the rest of the stuff for the house will be purchased elsewhere.

After having an issue with a recent purchase at Harvey Norman in Albany W. A, I returned the item on Friday afternoon and explained the situation to a sales assistant by the name of Ken who was keen to assist in a speedy resolve with my return, by Sunday afternoon the same sales assistant (Ken) was working behind the sales desk and immediately recognised me and explained he was happy to provide a replacement item.
The overall customer service was pleasant and professional and unlike other large retail stores I have encountered I believe Ken went above and beyond to assist and resolve the issue.
5 stars to Ken @ H N Albany.

Great attention to your presence, each dept' well spaced & service prompt & friendly

Awesome friendly staff and fantastic service.
Had to get a coffee machine, and they had what was required.

Pathetic service.
Went in to use the photo service, when i asked for help I was told we are too busy, you will have to work it out your self.
Left the store with out photos and other items I went in for. Bad luck you missed out on my business and I will not be back. What's happened to customer service. Not good enough I would give you no stats but that's not an option.

Took 30 minutes to bring out a fridge and washing machine to be loaded on our trailer with no one else waiting. When they had brought out the fridge after 30 minutes, one worker asked the other if the washing machine was sorted and he said he didn't know and the other worker said isn't that the one you brought out before. Hopeless! Customer service in store was great.

This joint is bad the people who work are so good at sales they will fill your house.
9k later thanks for coming

A very good store for all your needs.from technology to furniture and all the good stuff, this place is amazing and most of my stuff is from Harvey Norman and i love it all.

Usually good customer service, I have come across people that seem like they are just not that interested, but the last couple of times I've been there I've had a good experience and the products they offer are good brands

Purchased a rangehood from here as none in perth, took 6 business days to arrive with no call before delivery as promised, item had fallen out of bottom of the box doing minor damage to the rear of the unit and missing parts, staff seemed quick to help but communication was poor with plenty of promises to call with updates but not following through. Handballed to Electrolux rep and not a call since.once they have your money they don't show much interest anymore

Friendly helpful well-informed staff. A pleasure to shop here! I was after a mattress, base and delivery and was quickly assisted in finding the perfect fit. I even managed to buy floor stock at a significant discount which was perfect as could get a much better quality mattress still within budget.

Lack of available stock makes getting what you want straight away an issue. But helpful staff will order what you need

Unprecedented customer service from Leanne when purchasing an AC. Her attitude, product knowledge, willingness to go that extra mile, ability to make instant decisions and her ability to help you feel like a valued customer was nearly beyond comprehension in these crazy times of very often having to deal with lazy, rude and disinterested staff.
Leanne was outstanding. A credit to her self drive, her obvious striving for excellence and - no doubt - great in store management and staff training.
John Harvey. Albany. W. A.