Grilled Kebab Koondola

I really enjoy their kebabs which is all I ever get from there. In my opinion they're one of the best

Friendly staff. Terrible kebabs. Stale bread, hardly any meat. Paid extras for cheese and egg, was only given a light sprinkling. These were awful. Won’t be back.

Highly recommended.
Really nice place. Prepare fresh food after order. Wait time is 5-10 mins depends on busy time. Taste and quantity is quite good. Man don't know English much but in evening, young girl support in cash/ order taking.
Open till Sunset on long weekends & National Holidays.

Got a chicken meat box with garlic and sweet chilli sauces. Was really tasty and finished it in no time! The price was $14.50.

First time I've had such a rude encounter over fast food. Huge shame considering I've recently moved to the area and was looking forward to my new local kebab shop.

Ordered a kebab meal, essentially a kebab ingredients packed into a takeaway box. Clear price and ingredients listed on the menu.

An older foreign bloke who speaks passible English ask me do I want bread with my kebab meal, I ask does it include bread, again he ask do you want bread pretending to understand my question, again I ask does the meal include bread, i get a grunt as a response which I'm going to assume means yes as its clearly labelled on the menu "ingredients - meat salad bread and sauce", i say yes thank you.

Come time to pay and the total is incorrect, i tell him its not what the menu says. He replies extra 0.50c for the bread. I say its included in the meal, he says you asked for bread, its 0.50c. Yes i did ask for bread as i do want bread just like the meal includes. I've gotten the impression at this point that he is either playing ignorant, using his lack of English as an excuse to play ignorance and swindle his customers out of an extra. 50c or it was a misunderstanding.

I give him the benefit of the doubt and considering this can be easily fixed by reading the ingredients on the menu, I ask him please look at the menu and read it to me. I get, "huh", "what", I repeat myself and he raises his voice and says, "ingredients are meat salad and sauce, you want bread extra. 50c", I repeat my question, "please look at the menu and read to me what it says" he look at the menu and reads off it saying "meat, salad, sauce. " I ask him what's in-between the words bread and sauce and he responds "if you want bread thats. 50c extra" i ask what about the menu, it doesn't say anything about extras and knowing now that he has been proven wrong, he turns his back to me. I ask what's happening now, he says i don't have time, bye.

Clearly a case of extorting any extra money from his customers and feeling he can get away with it by bullying his way through with broken English and a raised voice. I can deal with these kinds of people as its part of my work but it rubs me the wrong way knowing if someone more passive like my mother came through, she would be taken advantage of because she's too nice to stand up for herself.
The extra. 50c is nothing and I would be happy to pay it if its labelled on the menu or even explained before making the meal but the rude attitude I got for nothing but speaking the truth is unacceptable customer service from any Australian operating fast food.