Goodlife Health Clubs Karrinyup

Avoid. Misleading and deceptive cancellation process. Pushy to keep you onboard despite invention to cancel.

Atrocious customer service, I was put on the incorrect contract (18 months) and when asking to change to the 12 month contract inside the cooling off period, the staff did not action change. Despite having a full email thread of evidence of my request, 14 months later they refuse to take responsibility of this and have said I have to pay a $255 cancellation fee due to them not changing my contract 14 months ago when requested. Not to mention I'm pregnant, unable to use their classes and they refuse to regard my doctors note on top of this. Will never be signing up to Goodlife again.

Really dirty place. You can see the dust in the air in the bathrooms. Clearly never been cleaned properly. Floors were black from dirt. I would have taken photos but abit awkward being a bathroom. Really sub par and disappointed. Actually a health hazard. Main gym area looked nice and machines were new so that was the 2 stars. Lift your game goodlife.

I have been a member at Karrinyup for the last year. I am no longer in a lock in contract. At 35 weeks pregnant I thought there may be a timeframe I needed to let the gym know I would like to cancel. So with 5 weeks notice before my due date, I reached out to cancel.
2.5 weeks has passed since then, and I have sent 6 emails to cancel (directly to manager and via the contact us portal on the website) and made 2 phone calls to which I was told someone would get back to me.
I have continuously been ignored.
Joining the gym, and them taking my money could not have been an easier process. Trying to cancel has been impossible.
If you want a gym that values clients, I really suggest you look elsewhere. It seems goodlife think that people have no lives and have the time to be sending multiple emails and making multiple phone calls. Thanks for making my first few days of maternity leave stressful.

Also, the bathrooms absolutely stink. Every time you go to the ladies bathroom be prepared to have to hold your breath. Better ventilation is desperately needed. Gross.

3 months same aircon problem sure way to get sick by training in freezing cold air, they aren’t doing anything about as I brought this up with management 3 months ago

If I could I would give a zero star. I was trying for weeks to simply get my bf's membership transferred to my name as he went through surgery and only had 2 months of membership left to be used. Well, I found out they extended his contract, which was initially for 12 months, to an extra 6months/1 year (I literally couldn't understand) without his consent.

To sum up, I am actually so glad I didn't get to join this gym because it's a JOKE. After going in person 3x and been told something completely different every time by different employees (all they could do was blaming each others), I also tried to contact the manager many times to discuss the issue, I left my mobile and waited for a call, he called me once with a private number, which I couldn't call back:) Never called again.

I honestly can't believe how bad their customer service is.

Don't believe a word they say.

PS. One of the reasons I wanted to join was because of the sauna! Hahaha whata joke. The sauna only works until 5pm.and 12: 00 on weekends.unbelievable.

Imagine having 1 leg extensions and it being the worst one you could purchase, keep in mind goodlife innaloo has 2 10 yr old techno gym ones that are still 100x better

Goodlife must have a deal with matrix because it's filled with there mostly horrible equipment with a couple exceptions

It's has its good and bads.

Karryinup being new is possibly the best so far, but it's becoming more and more popular, due to its new machines and equipments. Other facilities like subico or innaloo need a massive update and new equipment. Even a fresh paint on walls and new flooring maybe, just feels so depressing. But overall gets the job done i guess.

Front staff and salesperson were really nice and super chatty. However, the club manager wouldn’t acknowledge a 5 Day Trial, due to me “being on a holiday”, stating my only options were to either pay a $20 casual visit or sign up to the club.

BAD BAD BAD! These guys promise the world and deliver an atlas

They blame paying customers when equipment is faulty, and then refuse to fix it. They try to bully customers into submission on any feedback and refuse to take on board any requests to improve

A vast majority of the gym cant be used after 3pm in Spring or Summer due to the sun blasting in and the club not installing blinds, it is horribly hot and sunny. The parking situation is terrible and you're left to walk through the shopping centre after a sweaty gym session.

From the manager down, these guys are interested in one thing and one thing only, it isnt your health, it isnt your wellbeing, it isnt even your fitness, one thing only, Your Money!

Avoid at all costs!

I had a tour here as I was looking into getting a membership when an incredibly soft spoken staff member half heartedly took me around the gym and then stood me in front of a digital screen when they genuinely said 'The cool thing about this screen is that if you're here at the right time it'll show you the weather'. Furthermore when I went to a Mat Pilates class I had the instructor make fun of me in front of an entire class because I arrived early because I hadn't been before. I will be staying at Revo thanks very much.

Great clean venue with wonderful staff. Reformer pilates classes are great with encouraging instructors.

Be careful with this guys! Make sure you read the contract well and don’t trust a word what they say. Before they started last year had a promotion in Karrinuyp and was told that is not a lock in contract and end up being on a 18 months contract. My mistake didn’t read the contract but Zero compromise or any understanding from the management! Even though I have been only ONCE and being paying already for 10 months.

Great gym.group class room though is way too loud.the speakers are overkill for the size of room. What is the point of a good instructor if you can barely hear them. Tone the levels down please!

It’s a great gym, plenty of room, plenty of equipment. Rogue racks, bars and plates. Staff are really friendly and approachable. Highly recommended.

I went in asking for a week to week membership just for a gym close to work and the sales lady signed me up and told me that there was a bonus month free. Little did I know, the free month was because she signed me up for a years membership without telling me. Only realised a couple months later when I quit my job so I had to cancel and was told of a $255 cancellation fee, despite having gone in and specifically asked for a week to week membership. The manager was not understanding at all and didn’t even try to confirm with the sales lady for her to tell me why she would’ve done that.

Predatory and extortionate X 2

My wife went in for a 6 month membership and was upsold an 18 month premium one as they do. When we tried to cancel we were told there was a cooling off period. We were then contacted by a woman from good life trying to reinstate her membership but when goodlife was contacted directly they said that she was an independent contractor and wasn’t affiliated with goodlife. Yet she had my wife’s membership details and status. Very dodgy business practices. Steer clear of this mob. Very standard predatory gym thieving behavior. I expected better from such a large company!

Joining goodlife karryinup is like paying for an item that turns out to be faulty and meanwhile they admit that they’ve done you wrong, still making no attempt to refund your money!
Worst money spent on my 6 month membership. My biggest regret is not perusing my enquiry with the ombudsman very early on, after the lady who claimed to be manager told me there was no one above her who I could speak with and claimed to be the head office, complaint officer, sole manager and all else, who was absolutely rude and unfriendly let me add, insinuating I was lying and wasted 2 hours of my time with no resolution… to then meet the actual manager 3 months down the track named Chris- who has been lovely to deal with I must add!

Received an email asking why I rated them so poorly on the survey they sent out - to which I replied with a detailed essay and never received a written response.

After settling the final bill for a membership I have not used in months, I received a phone call from whoever it was asking how I would rate the gym and after re-opening that can of worms.i get told that they can see all of my complaints written down in detail etc, and wished me better luck in my next gym!

Absolute rubbish communication and obviously don’t care about costumer satisfaction and just after your money!

There are a lot of better gyms out there, please think twice before signing up to this gym!

One of the best gyms I've been to in terms of set up, service and quality of equipment Unreal