Goodlife Health Clubs

4 week free trail was a total lie. They charged me and my partner and I’ve been trying to cancel since. This place will scam you so avoid at all costs

I hope that the management reads the reviews from dissatisfied customers and decides finally to change their attitude. The people at the front desk and the blonde manager lady are AWFUL. Rude and inconsiderate. I initially signed up for the membership without even trialing the gym - they were super happy to take my money! But when I visited them in person within the 7 day cool down period (before the membership even commenced FYI!) and said I wanted to trial the gym FIRST on a 5 day trial AND THEN sign up.they told me that won’t be possible because I’m technically already a member! This was literally before my membership even started and it was the first time I even stepped my foot onto the gym.all I wanted was to check the equipment and the classes were a right fit for me! Before becoming a paying member. They said no! And cancelled my membership. What a way to antagonise a customer! Way to go guys! Soon you will upset everyone by your nasty attitude to people in the local community.word of mouth spreads fast. I’ve been treated so appallingly I would rather travel out of the way than ever give a dollar of my money to go to these horrible peoples wages.

Cancels classes without notice. Doesn’t bother to get someone to fill in. Charged for services not provided when you suspend your membership to go on holiday then says sorry we can’t do anything about it One of the worse gyms I’ve joined

Has anyone seen the reviews for Snap Fitness? Not just 5 stars, but a response from the owner to every one of them! I want to go there.
A gym is not a vending machine. Even if it was like a vending machine, the owner still has a responsibility to provide what has been paid for and respond to customers. I changed gyms because my last one didn't respond to customer complaints; basically watching money coming in without maintenance.
I thought this would be different; more expensive and more restricted hours, but worth it. Again, I find out that the same customer complaints are just ignored.
It's impossible to do HIIT on a machine at this gym. To change speed from 4 to 7, you have to hit the increase speed button 30 times. And another 30 times to decrease back to 4. Are you kidding?

Gee whiz - can't understand why there's lots of bad reviews for this gym.
I've been going there on almost a daily basis for years.
Easy to get to.
Good value.
Always found the staff friendly and attentive.
More than enough and variety of equipment.
Group classes are a bonus.

A really friendly and efficient club!
Thanks Daniel, Nas and all the team for making Goodlife Cottesloe a great venue for all ages.

I moved to Perth about 6 years ago and joined Goodlife, Cottesloe 4 years ago I had never been a member of a gym before it was the best thing I ever did I enjoy going to the group fitness classes the instructors are really awesome and motivated and biggest bonus I made some really great close friends from going to classes regularly. Which is so important when you move somewhere new.

The gym is fine, but not well run. They charged for a service they could not provide, took ages to agree to a refund - and now months later, still not resolved.promises that fade away and a manager that seems to hide behind the front desk team.

Professional & friendly service, excellant equipment & classes, centrally located to Cottesloe shops & public transport. Good value.

Have been with Goodlife Cottesloe for about 8 years. High standard, plentiful equipment, good range of group classes included in membership, friendly staff, clean environment.

Gripe of the day. People in Goodlife health club Cottesloe who think that lockers are for other people. And staff who are too afraid of confrontation to politely explain to them that they need to use a locker. Bags create a trip hazard, take up room and add confusion over if someone is using a piece of equipment or just not bothered to move their bag. I have reported this many times over the years but nothing ever changes. Just wish there was another similar gym close to home. Alternatively the management could do their job……

***Do not join, beware! ***
Staff unaware of deals advertised by head office. When trying to use the “bring a friend deal” introducing a number of potential new customers for the gym, I was questioned everytime and told this “wasn’t a deal” (had to show them every time on their own electronic billboards inside the gym that it was)
After becoming fed up with the incompetency and rudeness of staff I asked to withdraw my membership. Was told I needed to give this notice a month in advance so waited a month. In the meantime moved across the country and noticed was still being debited 3mths later. After contacting the gym and explaining the situation I was met with the managers “aww sorry bro but we don’t have your request to leave on file so you’ll have to wait another month” needless to say that month didn’t work either. It was like leaving a pyramid scheme or Scientology. $500 out of pocket. Tried multiple times to contact higher managers and explain the situation but they also brushed me off. Don’t join, been a member of multiple other franchises across the country and this is by far the worst I’ve ever joined.

I made several attempts to contact head office to make a complaint about the manager, Jayme, who repeatedly screamed at me to get out of the club when I calmy and politely pulled her and her staff up on huddling together (4 or 5 of them) behind the counter during to tightest covid restrictions right before gyms were shutdown. A trainer, Adrian, then mocked me as I as walked away and continued loudly mocking me even when I was outside the doors. Utterly disgusting and professional behaviour. And appalling that head office has ignore my complaints entirely. Goodlife sure knows how to pick their managers!

Well I love this place because it is convenient and it is a familial gym but, they need to work on the cleanliness of this place and maybe think about renovated a little bit. Also I know personal trainers are for people who pay for it but when someone ask a little help about a machine just to know how it works please don't say you don't know. I pay a membership and I don't know how all the machines work.

Meh.no doors on the showers, no hair drier, no sauna of any kind, no electronic locks on the lockers.

Well equipped gym with weightlifting and cardio sections. What I like most about it is the CrossFit area, however where circuits training and PT sessions take place.

Absolute horrible customer service, most the staff including the manager Dan seem to not know how to speak with people in a nice manner. Very unhappy with Goodlife Cottesloe.

An ok small club. They have, in the past, taken equipment out and not replaced it, ie, a punching bag. Very disappointing. The club Manager (Dan) has NO skills in replying to member's repeated enquiries or feedback (7 attempts) also not great. No pool/spa/sauna wet area either.

Awesome, i stood outside and ate Pocorn Chicken, taunting their lycra clad forms, watching Pavlovian responses.

For dessert, Ben and Jerrys ice cream
Favourite flavour? Aged Smegma

Slightly melted?

No Brablem

Blue Poles, it was not

Yet as i used a fit pack spoon to flick the ice cream against the glass, i became aroused

I lifted my shirt and rubbed my flab against their transluscent shield and right then, i saw the love of my
life.

The half empty ice cream carton
Ben and Jerrys

Bj

Now i call her Fifi
Sorry, incorrect Fifi1

Now calling fifi22!

Thank you Goodlife

I've seen some comments around contract and state of gym and have to say both are misunderstood or unfair. Contractual stuff is part and parcel how most gyms work and the manager (who was lovely and helpful) was very clear up front with what options were available and what the commitment would be. The state of the gym is perfectly fine - its far from tired and has everything one would need to get in a solid session in the gym. Lots of trainers around to help out and no need or pressure to force yourself into the "cult of the circuit community (F45, Cross, Orange etc) " which isn't (necessary or needed) for everyone. If you're a self starter and have a fair idea on how to navigate a gym.this one is great.