Gold's Gym Mandurah

I saw so many people smashing equipment gym without the owner saying anything. However, when I did dead lift, the owner (the chubby blonde lady) complained and yelled at me.

They are full of it. Don't believe anything they tell you.
I have been unemployed for a while and am struggling with major depression and anxiety. As exercise has occasionally helped me I was looking for an affordable gym. When I spoke with a person and said that I was worried about taking a commitment as I don't know when I can get a job. She told me that there is a 50aud cancellation fee but on special occasions it can be waved for compassionate grounds. After my financial situation didn't improve and my depression got so bad I could not get out of bed I tried to cancel. Apparently what they say before and after the contract is two very different things. The maximum they said they can do is have my last payment going towards that fee. I said that I can't come in in person and asked them to stop further payments after that one in question. The manager agreed to that.
Despite that in a two weeks I get notification that they are trying to extract yet another payment. When I went in to talk with them they said that now that the new payment is "the last" payment not the one we had been talking about.
I paid them 50aud dollars in cash so I would not have to deal with this horrible place ever again. In hindsight probably should have asked for a receipt.

You arent allowed to use the powerlifting/strongman equipment.
Their direct debit system is a joke which takes them ages to rectify.
They continue charging you when you cancelled your contract and accuse you of lying when they can clearly see you no longer used the gym and there is email proof of you canceling you membership.
They are arrogant and only want your money. Should be called gold diggers not golds gym

Disappointing experience. Was not provided with some of the services promised when joining up. When I joined I was told and marketing material stated a minimum $80 commitment then when trying to cancel my membership was charged an additional $50. Would not recommend this gym plenty better out there

Pros
-good selection of free weights
-plenty of machines at busy times
-Good selection of cardio machines
-drinks vend machine

Cons
Minimal floor interaction from staff
Cleaning average
Supp shop stocks minimal
Merch shop lacks new products
Inability from management to communicate if issue

Plenty of equipment. So can always do something else if someone is on the machine you are wanting to be using

I'm in a wheelchair and staff are most helpful and premises and gym equipment are all to easy to use.

Unlike World Gym Mandurah, Gold's Mandurah staff are great and have no issues fixing problems that arise. And with the new expansions coming Golds will still be the largest and best gym in Mandurah.

I’ve been going here for over 2 years now and can honestly say it’s the best gym I’ve ever been too! 10/10 in all areas! And they’re still expanding!
After recently thinking about about checking out worlds gym mandurah and having an abundance of issues including bad service, incompetent staff and being unable to issue a simple refund when the staff at worlds are to blame for the mistake! It just makes me even more sure that golds mandurah is the gym I want to be at! With competent, friendly staff who are always happy to help!
Not to mention an amazing crèche with wonderful women who really take the time to get to know your child and go above and beyond to help and care for your child.

Excellent you can't compare 24/7 gyms to Golds in any way and to make it no contest Golds is 24/7 now!

Hands down Mandurahs best established gym. A massive variety of quality equipment as well as a vast area for cross fit and other training. Never over crowded and the staff are always friendly and happy to help.

So paid for a casual visit, checked out the facility now when it came time to sign they refused to waive the $50 joining fee.poor very poor. I've spent 25+ year's involved with gym's and I was actually blown away they let me walk out over $50 of side cash rather than signing another member?

I called today to discuss suspending my membership further through the covid 19 pandemic and to pay whatever fees are due in order to do so. I spoke to an employee, Shannon, and was told that they could "do me a solid" by allowing me to suspend with 14 days notice, rather than 30. I was confused and asked for clarification and was told "it is what it is".

After those types of responses I asked to speak to a manager or someone who could handle accounts because I did not feel that those were appropriate or professional responses. It did not seem as though Shannon had a good understanding of how to handle payable accounts. I was told by Shannon that she is the manager. So, I decided to probe further and asked if there was someone else I could speak to for additional clarification and to make payment arrangements. At this point, Shannon informs me that a Manager would have to call me back. I asked, "Aren't you the manager? " It was at this point that she admitted that she was simply the personell on duty and did not have any managerial authority. She told me someone would call me back.it's been an hour and I am beginning to doubt she will pass this message on at all. I will be sure to update as more information become available. However, at this time it seems unlikely that I will be contacted at all.

Edit: Its been about 3 hours and I have yet to be contacted back by the management. Awesome customer service!

I only went for a couple of visits, paid the fees every week.
But when I wanted to cancel my membership it was the biggest stuff around, different stories from different workers.
Rude, abrupt and no manners. Honestly it doesn’t take two seconds when answering the phone to say “thanks for calling golds gym Mandurah this is. ” instead of “golds Mandurah”.

The tone of communication in emails is absolutely disgusting and I’m glad I’ve kept mine.

I would rather fart into a fan with diarrhoea than contact them again.

Got Sunglasses stolen from shared area. Shows the IQ of the clientele since they were lens glasses and useless to anyone else. Guess they saw the Brand "Ray-Ban" and wanted them. Told the staff, interrupting their lunch, got nothing out of them. Not even sympathy which lets face it is all I was looking for.

Lots of useless machines that no one uses. Over crowded and believe it or not there was only 2 seated incline benches.

Generally overcrowded, meathead deathstares and dirty/dusty equipment.especially in the 'functional' area.seems to be neglected by staff as they have a more bodybuilding approach.just my opinion.also extremely dark inside.all walls are black which is pretty uninspiring.was here about 2 months and left for another gym with less variety of equipment but a tonne more positive energy

If ya walk out saying you weren't satisfied, slap yaself in the face. This gym has it all from ppl to look after your little ones while you work out to a fresh shake after ya work out, loads of machines and classes to join, very spacious has lockers as well. Looking to join a gym try this one you'd be impressed

We just use the CrossFit, but it's great to have access to the golds with your CrossFit membership if you want to go to other classes or use the equipment!

Enormous amounts of equipment kept in good repair, friendly trainers, and very good natured meatheads. Just a great gym. The only negative is the crossfitters sometimes escape their cage, but a few squirts from a spray bottle and a swat on the nose from a rolled up newspaper sets them straight.