Concept Fertility Centre

My egg donor experience here was great. I felt like I was cared for and informed. I chose this place instead of a few others because all the eggs that are retrieved from one donation all go to one family which increases the chances of success with that family.

After 8 failed rounds of IVF you would expect to get a phone call or conversation with your Dr to explain why it wasn’t working. Instead the same nurse coordinator simply said sometimes you just need to wait for the lucky embryo. When you put your heart, soul and $$ into a process like this it is not unreasonable to speak to your Dr.

My husband and I had a great experience at Concept and were successful within 6 months - will always remember the phone call from the nurse who announced I was pregnant. The staff is extremely caring and friendly. Highly recommend.

We've had two beautiful donor-conceived babies thanks to Concept and I have nothing but good things to say about our entire experience. All the staff are warm and kind. The processes are efficient and the premises are lovely and clean. Highly recommend.

Words are not enough to expression our immense gratitude. Without Concept we wouldn't have our beautiful 15 year old, who has enriched our lives beyond measure.

Highly recommend the Concept Fertility Centre.the compassion and professionalism I was shown by all staff over the past 11 years lifted my spirits and gave me hope in some of the most challenging times of my life.

Oh and I have an amazing son

What a bad experience with after hour Nurse coordinator. You need to be polite and sympathetic to your customers but not your bad attitude and rudeness. Tried to put yourself in your customers shoes.

Very surprised with the rudeness from front desk service. My wife and I are in the process of of choosing a clinic for IVF and exploring options. I was hoping to get some information on wait periods, service provision, and private health/medicare rebates, but the receptionist was so rude and basically told me to read the website.
Family planning is such an important and vulnerable time, I’m actually glad I’ve had this experience so I know to choose another clinic where we have been spoken to kindly. I can’t imagine paying to be treated that way.

My partner Kylie and I cannot recommend Concept Fertility in Subiaco enough. All the staff, including but not limited to the receptionists, nurse coordinators, phlebotomists, embryologists, day hospital team & Dr Lucy Williams are highly professional, empathetic and very caring towards their patients. They went above and beyond with our treatments and were incredibly supportive!

I asked for my medical records and was dropped by my FS, thats so unprofessional and unethical. Also nurse manager wasn't very nice, FS PA didn't answer some of my emails and on bulk billed IVF they charge $200 for meds but my meds only cost $160 if i bought them myself. Not very good experience overall and wouldn't recommend this clinic. My new clinic the service is much better and FS is much nicer.

Concept didn't end up helping me as I fell pregnant naturally several months after I had stopped seeing them. I felt like I was treated like a pin cushion having endless cycles of blood tests which resulted in basically nothing but sore arms and a fee to pay. They were not flexible as I had to go to Subiaco in the morning for the tests, even though this made me late for work. It was basically their way or the highway as I could not do the blood tests anywhere else - it had to be Subiaco. When I said I couldn't make appointments due to work, the nurse's attitude was very condescending and patronising and she made me feel like I wasn't committed enough to falling pregnant. The doctor could not explain to me why I wasn't falling pregnant naturally. Their response was to send me to endless cycles of blood tests. They also sold me medication which I didn't need, and didn't let me return it for a refund. It was also not made clear to me that the medication came at a cost. At the end of all the testing I had a huge fee to pay without any result.

I can't recommend Concept enough. I had such a wonderful experience with Dr Thompson and the team there. Every single person in the team I dealt with there from the specialist, nurses, phlebotomists, to the receptionists, etc, was friendly, caring, empathetic and supportive. Dr Thompson was excellent - he is not only highly skilled but also kind and genuine, and willing to answer any question no matter how small. He encouraged us to try alternative fertility treatments before IVF. We were successful with IVF (first go) in the end. The treatment costs were also far less than other clinics I had spoken to earlier.

We genuinely couldn't be more pleased with Concept's professionalism, eagerness to ensure a smooth transition whilst transferring from an Eastern States clinic and sincere compassion.
Thank you to the whole team but namely to Dr Graeme Thompson, Jen Chambers and Áine Mann for your tireless work and kindness throughout this process.
Highly recommend!

Dr Graeme Thompson is the best, I definitely recommend him. Service was fantastic, the receptionist was friendly & helpful.

Worst yoghurt ever.
I understand that greek yoghurt is supposed to be bitter but this was to much for me to handle. Decor was nice though.

Best IVF Centre in Pakistan
Friendly & Professional staff and Doctors
Highly recommended

Had our first appointment with Dr Artley last week after moving across from another fertility clinic. Dr Artley explained things really well and was personable and friendly. His secretary was also lovely and helpful. It really does go to show being a little warm and giving a friendly smile during interactions can make a huge difference.

Having experienced treatment at two different fertility clinics in Perth, I could not recommend Concept more highly. This is not only because our treatment was successful (bringing us the greatest gifts on the fourth round of IVF) but also because the level of care and support was exceptionally high.

Dr Williams is brilliant, we always felt confident in her medical treatment, advice and guidance. But, importantly, that also extended to all of the nursing and other staff who were nothing short of wonderful.

Going through IVF or any fertility treatment is an emotional rollercoaster and so it's important that you not only receive great medical treatment but that there is also genuine support and care. We received this in spades at Concept (I agree with another reviewer about billing issues but I'm willing to let that slide given how excellent the clinic was otherwise).

I cannot recommend Concept highly enough! The staff are all brilliant; Liz Beadle (donor coordinator) is understanding, warm and kind-hearted. Dr Artley is professional, informed and truly listens to patient needs. The reception staff are all lovely and welcoming. I am so glad I chose Concept; I had appointments at other places in Perth, but hands down Concept is superior right from the first appointment. I will be staying with Concept in the future, and feel safe knowing that I can bring a child into the world with their unconditional support. Thankyou.

Currently 35 weeks pregnant after 2nd cycle, so happy days! I had Dr Williams who is brilliant. The only challenge was keeping track of the payments because I found the invoicing processes a bit messy. Best to keep a spreadsheet to keep track. But aside from that, the support staff were great and we have a great outcome.