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City Waters Lodge

Address 118 Terrace Rd, Perth WA, Australia
Phone +61 1800 999 030
Website www.citywaters.com.au
Categories Lodge
Rating 2.8 32 reviews
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City Waters Lodge reviews

32
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Pulau
11 March 2023 4:06

Clean and tidy motel, free parking, coffee and tea. Good location, convenient public transport. A fridge in kitchen where has basic cooking ware. We were stayed there 2 times. The first time just a few hours stayed. The second time that was impressed. When I was checking in other hotel, I realised who booked wrong day. So I booked city waters motel in very short time. I was there before 2pm, tried to check in early without asked them, because I bought freezer food before. A man who looked like Southern Asian (sorry for that if you was not) I guessed he asked cleaner who cleaned my room early. Luckily I could check in. Thank you for his helpful. I can’t drive who spent much time on traveled to hotels, he let me can take a rest asap.

Cass
21 February 2023 16:51

Rude staff, rooms smell terrible and never been so disgusted in my life with a motel.
Wouldn't recommend staying here for the price charged unless you like living in filth and being treated like dirt.

Jana
20 January 2023 7:54

Very clean, spacious rooms with small little kitchen, great parking and location, super friendly staff, affordable price - would definitly come back!

Gláucia
19 December 2022 4:25

Had a great first impression on a Thursday. Went in to rent long term and a very nice and polite Asian lady has given me some information on prices and availability.

Went back in on a Monday to check if anything has become available and the rudest man has not even bothered to let me explain what I was told by the other staff member.

Was intending to rent for a few months but what a disappointment.

Annabel
11 September 2022 19:15

I would give 100 stars if I can lol. The whole team was so friendly, helpful, considerable and nice. The location is perfect for a traveler where you can walk to most of the places of interest.

Jodie
29 August 2022 17:28

Bring Ur Own CLEANING Products actually suggest book else where i had no other option but to stay overnight as reception was closed and could not contact manager on phone for a refund so i could stay elsewhere, i had to purchase cleaning products and spent 2 hrs cleaning, scrubbing mould cleaning walls floors bath tub etc so kids and i could use amenities we had to endure of smelt like mix of urine mould musty stale smoke in room all night i am still incomplete shock how they present such a disgusting dirty filthy room to guests and charge money for it and if you leave dishes or mess they charge u $40 per hour lol u can tell that room had not been cleaned properly in yrs i feel they just change sheets and put new bin bag in room that's it

user
15 August 2022 14:38

Well i checked in not this saturday but the one before it is a monday now. I was told that if i paid bond by credit card that it would go back into my account instantly by the staff which worked for me because i have little money they then said it wpuld be 5 buisness days which really annoyed me. But now it has been 6 buisness days and i havnt got the money back and i am staving. The room had dodgy half done wiring going everywhere. And the staff have only been insulting while ive been trying to get my bond back. I would not recomend a stay at this hotel.

Nvksivareddy
07 July 2022 14:41

They won't clean your room, as long as you occupy the room due to COVID. Becareful while vaccating the room, if you don't leave the room neat and tidy, you will be charged a whole day charge as you leave your credit card details.

Ajay
02 July 2022 6:13

Never ever provide your credit card details with these guys, better pay cash otherwise once you vacate the room they will charge extra money from our account saying that cleaning charges.
During our three days stay in this hotel, no cleaner came to clean the room and they dont even came to us and told us where to keep the dust and also no bed sheets has been changed and on top of it they are expecting the bed sheets to be cleaned as it was given before, since we used for three days definitely there will be some foldings and strains.
They lost our trust and saying that they maintain the records hard copies only.when I asked them "you would have informed before charging that, they said they sent an email and they email was not mine: D" since they have my mobile number they can contact me which they didn't. So this is one type of thefting the money from customers trust/bank.

Chris
10 June 2022 0:22

The carpets were stained and had chewing gum stuck to them.
The hot water did not work and I had to have a cold shower.
The room itself was generally dirty and smelled awful.
There was long hairs on the pillowcase.
The security chain on the door was broke.
They did not accept American Express even though there was a sign for it.
The bedside lamp flickered and gave me an electric shock.

Booked through booking.com.

Booking.com customer service did not care about the issues and put the electrical shock down as an inconvenience asking me to prove it with a picture?

Dennis
10 May 2022 1:19

Very affordable and central location rooms are old fashioned style with everything you need for a self contained apartment if you're looking to cook for yourself or bring back take away meals the kitchenette was supplied with all your cooking facilities and utilities

Karicas
21 September 2021 3:51

You get what you pay for with budget accommodation but having to pay an extra $30 on top of what you originally paid is scamming. It's been over 2 months and a $30 room bond still hasn't been returned to my bank account. They said it will be returned after telling them 5 times but still nothing.

GachaDove
05 September 2021 12:51

Hated it!
Don't bother with this join. ExtremelyDirty and Run down. It's a rough looking place ️️

greelow
13 July 2021 15:00

I was expecting worse but it was "ok".
We booked one week, the first night there was a cockroach walking on the ceiling.
Free parking (when all the spots are not taken). The place and particularly the rooms and kitchens definitely need a refreshment! Internet was ok. The windows inside the rooms can not be locked so I was a bit concerned about it, at least they could put a stick so people from outside can not open it. There is at least one security guard all the time.
You get what you get for the price!

Aasta
27 June 2021 11:21

Toilet was leaking
shower was leaking
dirty filthy carpets
marks on doors
paint peeling in kitchen
no lift
check in time wasnt restrictive 11 to 1pm

narelle
07 February 2021 11:24

I absolutely loved this family friendly stay. No pool or outdoor area. But besides that.it was great. Mattress and pillows were 5 star. I really enjoyed our stay here. Central area and all round thought it was great

krysta
26 April 2020 9:56

Rooms are not exactly modern but if ur after a cheap accommodation perfect for the cbd stay, staff are accomodating to customers needs allowed us to checkin early Upton request

AJ Sheehy
17 April 2020 22:05

The staff are very polite and friendly. However, the place is quite dirty. The stairs up to the motel room are covered in bird facaes and the room is quite up there too. The carpet was sticky and spotty and not hoovered, and the room felt a bit sad and dark. I felt more like being in a halfway house than a motel. Though, the bed was incredible. It was so soft and comfortable, I slept soo well even after a pint of coca cola. The aircon is also very lovely. I thought it would be humid and hot but it was very beautiful. The shower too looks lovely an clean

Nas
05 April 2020 23:52

I remeber i landed in per as my first day in perth at 11pm of 12 Feb 2012 and i was having booking email in my hands and lady at the reception told me that ur booking is starting tomorrow midday not tonight.

I do not know where u are going now, I was all alome sat at the grass outside the hotel. I can never forget my first night experience at this hotel.

Sue
17 April 2019 11:57

Very good value for money. Close to shopping centre, river and. Elizabeth Quay. Clean. Everything you could need for a comfortable stay. Everything works. Generally for Perth CBD though, very few places to eat after 4pm except high end places. Recommended. Would stay here again.

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