Byford Family Practice

Dr Himabindu Potlapadu is very rude. I would recommend never seeing her, even if you were desperate. She is very negative and will try to talk you around the issue if she is uneducated in it. I've seen a few doctors over my 44 years (country and city) and I have never walked out and thought I'll never go back to that doctor, until I met her. No people skills. Very disappointed at the work ethic, it's just a paycheck for some.

Dr. Anita is good, some of the reception staff are great (emphasis on "some"), but Dr. Himabindu Potlapadu is the worst GP I've ever experienced and I won't be surprised if she ends up getting sued for malpractice. I've never had a doctor be so rude and condescending, she treated me as if I had no awareness of my own experience whatsoever and as if she was an expert on me without ever having even met me before. I told her I was very slowly lowering my dosage of my anti-depressants (NOT going off them) and so she tried to take me off them completely with no knowledge of my mental health status or history, all because she didn't like the sound of the possible side effects (none of which I said I was experiencing) which you don't have to be a doctor to know was actually very dangerous to my well-being. I left the practice in tears, she put the wrong dosage amounts on my prescriptions in order to try and force me off my medication and she was so belittling that I felt like I'd been punched in the gut when I left her office. Absolutely awful doctor, don't go to her if you want an ounce of empathy or help with anything related to your mental health.

After being a patient here with the lovely Dr Sara I can now say since she left without me being notified and awaiting results of tests which I would never of received without asking and also not being told why Dr Sara left or where too, then being charged $30 to transfer my own medical records to my new GP this place is on my never ever ever list.

Getting really sick of the increased waiting times this place use to be good not anymore waiting 20 plus minutes now after my appointment time

Fantastic and friendly staff who really care about their patients. Highly recommend. Reception staff have gone above and beyond to help.
Thank you

New client for 2 kids covid vaccinations and had incredibly poor service from staff. Went to walk in to clinic and was promptly told to wait outside and call. Sat on hold for 10 minutes with no response from reception. Other patients coming and going for vaccinations. 20 minutes past our arrival we give up and just walk in to get attention of nurse. Nurse is surprised we haven't filled out new patient forms despite explaining we couldn't get anyone to check us in. Both kids vaccinated and neither was given Lolly pop despite every kid before and after being given one and them asking as they walked out (nurse may not have heard them). All these small things made us unwelcome as a new client and would not choose to go here again.

The reception staff are so friendly and welcoming and the doctors are incredible. I always feel listened to and cared for! The waiting times are never long and the environment is always clean and relaxing.

Called during the lockdown to get an appt for my husband who is unwell. New patient. Our regular Gp is booked out. Byford Family Practice refused to see my husband as he has flu like symptoms. So I asked for telephone consult. Was told I can't have one because Medicare wont cover because he hasnt been there in 12 months.

1st. If you have a look at your medicare billing system you will see the description of the telephone consults code says that it will cover a new pt if we are in a covid impacted area (we're in lockdown that makes perth and peel a impacted area)

As a Medical Centre you have refused to help a sick
patient in fear of not getting paid. Thats.disappointing

Was refused a prescription for an EpiPen for my anaphylaxis to bee stings. The doctor then went on to tell me that I would not be able to purchase one OTC and any chemist selling without a prescription is doing it unlawfully. Furthermore, he added the use of any expired EpiPen in an emergency would be utterly pointless and should not be done.

Good for a little while. But the doctors made me feel judged and didn't respect my beliefs. I'm moving GPs now and I hope they improve on that

Good for a little while. But the doctors made me feel judged and didn't respect my beliefs. I'm moving GPs now and I hope they improve on that

After 2 low scores on a blood test (and some concern expressed) I was sent for a third test. A week later I hadn't heard back so I phoned in and they said they'd get back to me. 3 weeks later.nothing. And the second issue I went in for wasn't addressed!

I just want to say that Tamara on the reception is exactly the type of person who should greet patients. Tamara was extremely efficient, friendly and even when I didn't have the document I needed, she did not change her attitude, just asked me to call back with details without any sign of being put out or bothered by my oversight. Thanks Tamara pity we can't clone your customer service skills:)

Best health care ever wouldn't go anywhere else excellent staff and Dr Prasad has been wonderful to me and my whole family a real caring family man who just happens to be the local GP just like the old days.