BTS Technology

I called these people today & yesterday explaining that since they had worked on my computer I could not get a PowerPoint presentation onto a thumb drive due to compatibility issues that did not exist prior to their involvement. The presentation is for our sons 18th birthday tomorrow (as I explained both times I called). They still have not called back
Thanks for nothing, strongly advise to get technical help elsewhere.
Furious with these people would be an understatement.

After a recommendation from a local business, I was thoroughly impressed with a frank quote, excellent and timely service, welcome up-to-dates and a bill a third of what I was expecting. Would recommend this team 100%

Really great staff. I bought some commercial grade systems from them and would happily go to them again for similar needs. One of the few computer stores I've found that will discuss orders by email and custom order items they don't stock, unlike other places that just want you to buy whatever they have on the day. I'll definately use them again.

Once again, faultless repair and turn-around time.
Professional, pleasant and prompt service.

Faultless service on my laptop and was fixed within the quoted time. Chad and his team were also happy to help me with some of my less technology savvy questions. Will be a repeat customer thanks guys. Nerdism customer

Worst service and very unorganized. Took my phone in for a new battery, got told would be done in 2 days. 4 days later still not done. Fly to work for 2 weeks and go to pick my phone up and still not done after being promised it would be done. No phone call from them to keep me updated. Ended up picking my phone up and taking it to a kiosk who fixed it on the spot for less money. Ive never beem messed around ever before and Will never return to this shop again.

You guys have had my laptop longer than I have I have to keep bringing it back I just got it back today and I cant even connect my monitors

These guys are the nest, always great service and quick to deliver whatever IT equipment you need

Have used Nerdism for several years for home and business. The guys there are always very helpful and knowledgeable, specially for those of use not quite up with modern technology. When repairs are needed with our computers they are always understanding we have business to run and need them fixed fast to keep the business operating smoothly. I highly recommend them.

Got a screen repair for my phone and it ws a 3rd party screen and didnt work, hopefully i get a refund

Avoid these guys.hopeless. Said they ring back (3 times) never happened.had a battery supposedly on order for a month.no battery.supposedly got my old laptop to reboot up.didn't happen. Total waste of time & $70 deposit. Avoid, Avoid, Avoid!

The team have always responded quickly to our requests and issues.happy to recommend Nerdism. Thanks Chad.

I had previously dropped my phone into a puddle of water and was mostly afraid to lose every single thing that was not saved. Luckily for me Nerdism was the only place that could attempt to fix it. Thankfully things were replaced and dried and not one single thing was deleted on my phone. Highly recommended! Memories on there that were definately worth the money spent to fix

Awesome service I ordered a gaming PC and they built it for me and gave it to me two days later on my bday all for a great price too!

Fantastic job! The new management is doing great work. Putting the customer back in customer service. I strongly recommend using these guys. And being part of the Leading Edge Group means they have heaps of cool toys n stuff in catalogues you can order in too!

Absolutely disgraceful service. And going by other reviews it would appear that phone repairs are this company's downfall.
Should have been a simple job of replacing my phone screen. I wanted to just go to a kiosk but my husband convinced me to use these guys as they are "reputable". But for whatever reason they couldn't get it right and my phone is still not working as well as it was prior to taking it in to them. At one point during this debacle I went 36 hours without a working phone so was unable to contact my shift working husband. So over the course of 2 weeks and after numerous trips by both my husband and I and dealings with various members of staff we asked for a refund. They said no to my husband initially then finally agreed but only if I handed my phone screen back in. In other words leave with half a phone.
So I proceeded to go back in that same day and said no, I came in with a phone with a cracked screen and $250 better off. I want to leave the same way. This is a lot of money for us. And we weren't provided with the working product we paid for. So we should be entitled to a refund! This whole time you would think that they'd want to please a customer, given that Bunbury is a small place and word travels. But no. I was then offered a cracked screen put back on but only $150 refunded. No. The manager eventually came out and said I could have the full refund. He was the FIRST PERSON this whole time to apologise for the mess and inconvenience. In the end the two staff members at the front desk weren't even looking at me. Such arrogance should not be found in a customer service role. I don't like being a "difficult" customer but I still deserve simple courtesy and respect. To top it off the staff member with a foreign accent tried to rip me off by only putting $239 into the eftpos machine to refund. To which I said "I paid $250" and was met with some rubbish excuse.
But I got my money back and never have to walk into that horrible business again. The staff all need lessons in customer service. Disgraceful.

I've just set my computer up at home after having it serviced with BTS, it turns on so much faster and is like new again all within a 2 day turn around! Thanks guys

The shop has a good original taste and feel to it when i walked in, when my 4 year computer refused to work with me, an employee stepped in and decided he can fix it: D

a proper ideal of nerdiness!