Brightwater Care Group – Head Office

My grandmother was approved for a care package. Christine from Brightwater came home and explained the whole process really well and even helped sorting out some issues that were not directly related to brightwaters cover - she was so lovely and genuine and made understanding the process so much better. 100% would recommend.

I'm screaming this from the rooftops! STAY AWAY FROM BRIGHTWATER! THEY HAVE NO COMPASSION FOR ANYONE BE IT RESIDENTS IN THE CARE FACILITIES OR THEIR STAFF AT ALL AND WILL BULLY AND INTIMIDATE ANYONE THAT STANDS UP TO THEM OVER THEIR ACTIONS. THEY HAVE ALOT OF BREACHES AGAINST THEIR NAME! DO YOUR RESEARCH AND STAY AWAY!

Rick and his team at Brightwater are fantastic and show empathy and compassion to each individual. Such a wonderful location and you can tell they truly care.

Really happy with the services Brightwater have offered for some years now to my elderly mother. Helping us navigate through funding packages successfully and this has resulted in us being able to keep her at home longer. We have a wonderful coordinator, Jacqui, who does her utmost to ensure Mum gets looked after and always responds quickly to requests, is proactive with suggestions and forward planning, is a lovely person and basically looks after everything and always keeps us informed. Based on our experiences with Brightwater, I can highly recommend their services. Thank you BW.

What I think of Brightwater is that management, and staff are great, my coordinator is caring and very helpful.
All my Carers are considerate and do a great job.

Yours sincerely
Kenneth Howarth

Very satisfied with the Brightwater staff and all of their attending home carers-cheerful and chiefly only too happy to help

Brightwater has been providing services to our Mum for more than 10 years and in the early years to our Dad. I really don’t know what we’d do without them, it means my mum can remain living at home, which makes her very happy, and my brother and myself are reassured that our mum has regular visitors to give her medication, domestic services (cleaning and shopping) and making sure our Mum is keeping well and healthy. The staff and carers at Brightwater are always polite, punctual, caring and professional in every way. We can recommend their services greatly and are so grateful to have them as our healthcare provider for our Mum, who has dementia.

Brightwater have been providing at home services for my Mum for the last few years. I can not recommend them highly enough. Her co-ordinator is fantastic, nothing is ever too much trouble. All the carers are caring and patient.

I've had the best services from brightwater for the last 4 years, I can be confusing but brightwater workers in all fields are patient and behave done more than anyone has for me to live in a comfortable environment in my own home. They are friendly and nothing is to much for them to see that my needs are met. As I said I'm a bit of a hard task to put up with, but they take it in their stride and accept me as I am. Thank you all brightwater staff I'd be lost without your caring

Brightwater have been the care providers for my Dad for 4 years, during that time every person has gone above and beyond to help him in any way he needs. He has been provided exemplary nursing, Physio, personal care. The management and all staff have treated Dad and our family with dignity, respect and a very high standard of care. Nothing is too much trouble and every query has been followed up with a solution implemented very efficiently. We can not recommend Brightwater highly enough. Debbie and Family.

All the staff I have dealt with in Rockingham have been exceptional especially Helen our co-Ordinator thank you all for your care and understanding

Brightwater provide a wonderful care service to my elderly father in law. They are receptive to his care needs and act promptly with any special requests. I cannot fault them.