YMCA Leisure City

Attended a children's birthday party.
Great venue, lots of activities to keep the kids entertained.

Great place for the kids to burn off energy! Only 4 stars because there is so much more here to experience than just gymnastics which I haven't experienced yet.

Awesome place hidden away a little bit around the back of some factories.  The Y Leisure City features a multitude of programs, activities, and educational lessons for all ages.

Lots of options for kids and grown ups.

Customer service representatives need to be trained a bit more - they are unaware of their own policies etc. I understand that it must be a bit overwhelming so all good

Very adaptable and accepting of my school's students. Courts are spacious and staff are very helpful.

Amazing big facility with many courts tailored for various sports. This place is buzzing with good amount of crowd during the evening time. It's very easy to book the court online. This place also has a big parking space. They have staffs available near the reception to help people out. I saw volleyball court, tennis courts, indoor football and badminton courts available in this venue.

Do not enter by any means if you are a different colour or race other than Anglo Australian. My family has been targeted, threatened and discriminated against by staff. Please do not attend as they are not inclusive.

It's okay, some day busy some days too quiet.some days services are good at the counter some times not, some times coffee is great and some times not, I am regular there for my little one appointment. The location is great. There's gym other sports court there. And little kids play area.

Fantastic experience dealing with these guys, so friendly and helpful!
(Cafe food is a tad bit overpriced $10 for 3 bottles of water is a bit harsh) but the facility was in a great, clean condition and staff were friendly and helpful.

If you are looking at putting your kids in YMCA for swimming:

The swimming program needs work. The pool is small and they seem to have too many kids per class. My kids have 6 in their class and they only have one third of the single lane to use. Which means each child swims for maybe 10 meters, squashed against each other. They should have a maximum of 4 students per teacher / class.
The online system they claim to have is never updated. There is no information on there about my childrens progress.
The staff are friendly and they are trying - but it looks like management needs some feedback. We are taking our 3 kids out and enrolling them in a different swim school.

There is also mention of pronouns (?) on their emails which I find totally unnecessary and irrelevant.

Swimming service is been quite bad recently. There is no proper exhaust fans in the pool area at least for the last 2 months. Water dripping all through the pool area and its quite dangerous for kids and parents to walk. Further no safety signs displayed. No hot water in the showers either. On notifying shift incharge this arvo (28/6/22) she is not even appeared concerned or apologetic. Swimming teachers are awesome, but we need to have a proper service for the money we paying

I couple of weeks ago I signed up my 7yr old for indoor soccer. So far I'm very happy with it. He loves it, the coaches are nice. The staff at the front are very helpful too.

Absolutely horrible customer service. Rude unfriendly staff. Offer no flexibility if kids are going overseas for a few week. Swimming program is horrible with kids stuck in the same level for long periods because of the admittedly unstructured swimming program and instructors not having the required comptenecy to assess kids.

Great kids facility. Heaps of open space with a massive range of different play styles. Softplay, little tikes cars, jungle gym, bouncy castle, and imaginative kitchen play. I love how the open space makes it easy to keep an eye on your kids. Can't wait to check out the sports and gymnasium when my child is older

The staff are friendly and there are so many different team sports to play in! The courts are also top notch!

Gymnastics is really good so far so good anyway at least.the girls are really helpful with my daughter? Fingers crossed they keep up the good work

Excellent facility for all ages, children, families and everyone, great staff and very tidy at all times.

Pool area is for swimming lessons only with kind staff and the whole place is buzzing any time of the day.

Very reasonably priced too, I am a fan

I learn swimming here, teachers are really good, but it would be much better if they give us 45 minutes training for swimming instead of 30 minutes.

Great prices no charge for parents kids only $7 each and they have a great time.easy to get to my kids if they need me no matter if i'm having a good or bad pain day!

I’ve booked their indoor courts 3 times and never have I ever had a proper booking. Ever.

Either the people before us take too long and we don’t get an hour, or they close at 5: 30 despite letting you book at 5pm and promising 1 hour, or some other wacky issue that screws everyone over

Today I booked at 3pm and i hassled 10 people to come, and ymca called me later saying they made a mistake and that they can’t accomodate 3pm because of some random basketball event

Never expect to get a booking at the time you want, and you basically have to free up your whole day in order to get a booking. 5pm booking last time they made me come 30 mins early, which counted in that 1 hour time slot I booked it for despite no one being prepared to come 30 mins early

The girls talking on the calls are real disrespectful too, including kirsten

Poor service