Yes Optus Ballarat

Couldn't fix my problem, although he did try and he gave me a number for tech support which turned out to be accounts and when I was transferred tech support were useless as well

They could not been more helpful the man answers al my questions could not have been more happy thankyou optus

Staff helpful and friendly. Optus useless. I was one of the victims and all they said was sorry. Telstra isn't much better.

Service is top class. Most knowledgeable and professional Optus staff I have ever dealt with. Had a recent issue transferring my Esim to a new phone. Rang Optus technical support with no joy. Called into local Optus store and again no joy. Walked into Ballarat Optus shop with the same issue. “No problems we can fix that” walked out 5 mins later with problem solved. Thanks girls.

Staff helpful and friendly. Optus useless and compromise. I was one of the victims and all they said was sorry. Telstra isn't much better.

Fantastic service, I think the lady is Maddie.
Nothing is too hard, and she actually appears to enjoy helping you out. As you get a bit older sometimes younger people don't have much patience with us Luddites. This lass is number one.

After just over 1 hr on the phone to Optus I suggested that maybe it best that I fix a few issues with phone, messaging and sincing via a local Optus dealership. Called in and met with Hannah. Fantastic, friendly customer service and an abundance of knowledge! Solved the issues quickly, professionally and without any hiccups.
Hannah is well and truly an assett to the shop and company. Thanks.

Kylie was extremely friendly and helpful in providing information and adjusting my plan costs where practical. Thank you to the great team at Optus Ballarat!

Hannah at this Optus store is exceptional. Helped me solve a lease phone damage judgement issue within Optus HQ within a week when multiple other staff members within Optus HQ were unable to help. She's an absolute star. Thanks again

Absolutely brilliant customer service from the staff at Bridge Mall Optus! Very knowledgeable, helpful and friendly. If I could give 10 stars I would.

Hannah at this Optus store is exceptional. Helped me solve a lease phone damage judgement issue within Optus HQ within a week when multiple other staff members within Optus HQ were unable to help. She's an absolute star. Thanks again

Fantastic and polite customer service, Kylie answered all my enquiries and pointed me in the right direction!

Don’t go to this place it takes hours untill they can look after you not enough people work here and they are very rude I really disgusted today by this people wont go to this place at all

What a great experience, the staff where sensational, there knowledge was amazing thank you guys keep it up very impressive service

Well managed team and the manager seemed to be on the ball. The service was so much better than any store here in Sydney. Very knowledgable explained everything and made my decision easy without persuading me one way or another. I selected the appropriate plan and phone and I am very happy. I am writing now to show appreciation for the great service provided by the staff at Optus, Ballarat.

Awsome people who work there, all too happy to help customer liks me who dont understand technology. Thanks so much for your help.

Tried to ring but couldn't get anything but a pre-recorded call that suggested I go online! Third Optus store this morning that I haven't been able to contact and speak to anyone. Hopeless. I'll spend my money elsewhere.

Can't even get hold of anybody. Try to ring the shop, what a joke. Get your act together Optus.

Received excellent assistance and service at this store when shopping for new mobile phones for my wife and I. Very happy and will not hesitate to return

I received excellent service from the two staff members at this store both today (Hannah) and yesterday (Hannah and Tim). They were both very helpful and pleasant and more than willing to help in any way possible. How nice it would be to deal with staff this pleasant in all types of business.