Wynstan - Blinds Doors Shutters Awnings

We had Daniel install our back and front crimsafe security doors. He did an amazing job. Works pretty fast too. Good communication when organising installation dates. Thanks so much!

Daniel installed an awning for me on 28/11/23 and he was brilliant; friendly, punctual, professional, knowledgeable and efficient. He cleaned up, helped move furniture back, explained everything clearly and was finished in about an hour. Thanks so much. Agi.

Excellent customer service by dale and colleague that have installed my front security door and sliding door

Today we had a large 7 meter wide shade awning installed.
Daniel was amazing in organizing and making sure it went up safely, he didn’t have much space to work with where it was going up, but he made it work, his attention to detail is outstanding.
Thank you Daniel and also Thank You to Dale and Michael for helping.
We have used Wynstan many times in the past and highly recommend them, never been disappointed.

Abysmal communication all around. I was initially told it would be about 8 weeks for the fly screen door to be ready and installed. It has now been more than 10 and there remains to be no date in sight. So, what has happened? First off, I had to be the one following up about check measures and when to expect installation. Second, when installation initially scheduled, the installer was 2.5 hours late after latest time given and I had also been the one to follow-up re: ETA. Then, the installer realised he did not have the brackets required to build out the frame and stated he had not been told that was a requirement of the job. Third, the installation was rescheduled after I again followed up after not hearing anything. Once the installers had built out the frame and went to attach the door, they realised the door is TOO SHORT. So it is then another '2-4 weeks'. After calling Wynstan Blackburn on multiple separate occasions who stated they would relay to Customer Service, it has now been a week and there remains to have been nil follow-up from this supposed Customer Service team. I suspect that by the time the door is installed, it will be too cold to be having the glass door open anyway.

For a fly screen door that cost $1k (with a pet door), the service is beyond poor. Go elsewhere.

Wynstan provided excellent service and a fantastic product. Ian, who installed our doors was especially impressive. He was flexible in accommodating our needs when establishing a time for installation, was efficient, and answered any questions we had.

Good service overall from sending inquiry to the job completion. Will recommend to friends and family.

Great security doors. However, read the fine print, just after a year, our door lock was faulty and we couldn’t get into our front door. Conveniently it broke just after the 12 month warranty, so they charge you a $90 call out fee. Poor follow up service as far as I am concerned.

Really happy with our new shutters, the service was great from the get go, our installer Nick was fabulous, worked with us to fit into our busy schedule to do our install would highly recommend wynstans

Ian from Wynstan was courteous, very efficient and prompt when fitting flyscreen. Will use Wynstan again!

Great products. We had blinds and curtains installed by Danial who did an excellent job and rooms left clean and tidy

Nick was great - very professional! Love my new shutters - really enhance the look of the room.

Andrew installed my new blinds today and his attention to detail and customer care was fantastic and clearly very important to him - very happy with the product and installation!

Darryl did a perfect job installing all plantation shutters and blinds at my house. Admire how professionally he conducted himself and worked around my time. Totally impressed with the quality of work.

Daniel was friendly and professional as well as efficient and tidy. He even swapped over another blind for me from our old ones while we’re waiting on our curtains and another blind. Excellent experience.

Very satisfied with their services. Daniel was very efficient and quick in the installation. Awesome work done.

Just had crimsafe security/fly screen door installed. Professionally installed, looks great, good value and solidly built! Definitely recommend.

The worst experience we have ever been through with a business, I highly recommend looking elsewhere.

Product - Our shutters ended up taking 9 months, 3 warranty replaced panels and the end result far from ideal with imperfections everywhere. Interesting how new clients were still advised a timeframe of up to 10 weeks… (other reviews clearly show this doesn’t seem to be met)

Service - This made things worse. Promised call backs not delivered, no genuine support or empathy which seems to be the way management also operate. (We had no dealings with the showroom, this was all the head office)

The only good thing here was the contracted installer and not having to deal with Wynstan any further.

Great measurement service and the installation was fast and hassle free.
Just a slight delay in getting parts which I believe is an issue for everyone.

Excellent customer service, wonderful friendly staff & excellent product! A winning trifecta. Thank you for doing an amazing job.