WUMe - Women's Ultrasound Melbourne-Glen Iris

I will be forever grateful to Dr Ricardo Palma-Dias after my baby was diagnosed with a rare heart defect at 20 weeks through my pregnancy. A particular heart condition that in most cases can be miss diagnosed and a highly skilled Dr Palma Dias went above and beyond to help and support me during that very sensitive time of my life. Thank you so very much for your professionalism and dedication, all that prepared me for what was to come. I cannot recommend Dr Ricardo Palma Dias enough, he is simply the best. Thank you

Our life will never be the same.
WUME completely MISSED an obvious heart defect in not 1, but ALL 4 pregnancy scans.
End of life care, quality of life & life long NDIS appointments directly resultant from the late/post natal diagnosis is no conversation any parent should have.
Looking back, WUME reports state normal however images across all scans clearly show abnormalities.
Don’t risk going here.

They did scan which was NOT NECESSARY and exploited my money for pregnancy ultrasound. Laterr on, my GP insisted them to explain the reason why they needed to do extra scan but what they said was totally doesn't make sense. Never trust them.

Well worth the drive!
The team at WUME Glen Iris are an absolute delight. After receiving appalling customer service from the Parkville clinic, we were so relieved to walk into the Glen Iris clinic and be greeted by such lovely people.

Special shout out to Dr Kareem Haloub, we can't thank you enough for the wonderful experience, a kind, thorough and patient man who is exceptional at what he does.

*EDIT
We realised after we left that they didn't give us a printed photo (which the receptionist mentioned when we first arrived that we'd get at the conclusion of the appointment). We're first time parents, of course we want a photo!
I called the next day to mention we never received and they apologised and said they would pop in the mail.
Two weeks later, I'm still waiting. I phoned again to check in and no one recalls posting. I then get another call saying the photos are no longer on their system and they can't print but I can always download and go to Officeworks myself and print - not impressed!
All I have is a 3 second video of the baby's profile - I have asked for them to upload a still picture so I can go and print myself, let's see how long that takes to receive.

An interesting experience. This has been my first time here and was looking forward to meeting new lovely staff as I thought the more you pay an organisation, the more lovely and supportive the staff were.

The first meet and greet from the receptionist was cold and stale, sort of felt as though I was in trouble in a principle's
Office. She was not friendly and quite frankly rude. Asking me to seek assistance elsewhere when I was confused and had asked a question.
In saying that, the remaining staff were professional and supportive. Have to take the good with the bad I guess.

I’ve seen Dr Oldham for the last two years, and she is richly experienced, knowledgeable, friendly & compassionate!

I’ve been going to WUme for years now first for an ongoing monitoring and now for my pregnancy. I always see Dr Jacqui and I won’t go anywhere else. Shes knowledgeable, personable, reassuring and thorough. It worth every out of pocket cent.

I have nothing but great things to say about WUMe. I only wish I knew about them sooner. The admin team were a pleasure to deal with.
Dr Jacqui was kind, gentle, she took the time to listen to me, answered every one of my questions and talked me through everything she was doing and what we were seeing on the monitor.

I was surprised to read the negative reviews on here. This clinic has a fantastic reputation within the Endometriosis community and the quality of the scans done here are like nothing I have ever experienced. 50+ ultrasounds over the last 20 years and Dr Jacqui was the first to ever see endo. Her report will be used by my surgeons to plan and prep for surgery.

Specialist endo scans are expensive and only receive a small rebate, but it was worth every cent. This is not your run of the mill radiology clinic

I’m sorry to read some of the negative reviews, my experience was positive, special thanks to Dr Charan for making the scan a pleasant experience although unavoidably awkward, I felt safe and heard. Finding the suite is a bit tricky but the person who answered the phone explained it well.

My partner was told to come 30mins early to her original appointment and then was made to wait alone for almost an hour before even being taken in, with no explanation at all. Absolutely ridiculous and unprofessional.

I have had the most wonderful experience with both of my pregnancy scans at Tooronga WUME. All of the staff and doctors were so helpful and friendly. Made me feel very welcome. My appointments have always been on time and so efficient making the whole process very seamless. I would highly recommend.

I had my first ultrasound there during the lockdown, they didn't let my partner go inside the room with me and they Didn't let me record the heart beat either. Yes, they gave me the pictures of the heart beat, but Come on you can't hear that. My partner was not able to wait in the waiting room they sent him out of the installation and the front desk lady was very rude while she said that he can't wait inside. We won't come back. And definitely we won't recommend it either. Better experience in others places for less money.

One of the receptionist was compassionate and caring, the other was extremely rude. The Dr. (I believe it was Dr. Oldham, but not sure), in my view has no place working with women who are in emotionally vulnerable states. She was so rude, condescending, uncompassionate and uncaring, I was actually shocked by the way I was treated and talked to. It was a horrible experience and I wouldn't recommend going here to anyone, and especially not those who have a history of complications and anxieties around pregnancy! It was made worse by the fact that it costs twice as much than other places due to the "privilege" of seeing this doctor.

All good but DO call prior to get specific instruction on what lift to getting how to get to it! As it is hidden away in a spawling shopping centre building.
Maps leads you to an empty courtyard. I was searching for 10 mins and only found it by calling and asking where I needed to go then someone exiting the clinic ground level guessed what I was searching for, and provided directions.
Person conducting scan was very warm and professional. Really worked to put me at ease and explain process.

The atmosphere is oppressive. The staff are beyond rude. Not one smile. There is very little positive customer service and I come out full of anxiety. I have been there a few times. I do not reccomend going here. Find a joyful friendly place elsewhere.

Professional, exactly what you need when you’re pregnant for the first time and cannot stop worrying. They take their time performing the scan thoroughly. Medicare covers a fraction, the service costs a little more but for something you only get to see once in a lifetime (it’s your baby!) it’s so worth it.

Staff at WUME are amazing. They create such a peaceful, friendly environment. And they’re all really good at their jobs - explaining everything in simple terms.

Cannot rate the service here highly enough. The staff are so lovely and friendly, and the technician Dr Jacqueline Oldham, was fantastic. She was very patient with me and sensitive to my needs, and answered all my questions. Well worth paying a bit extra to go to a place like this. Thank you again.

Dr. Jacqueline Oldham was highly professional, friendly and experienced. She was lovely and answered all our questions.

Dr Deborah Nisbet was so amazing, knowledgeable and made my visit super comfortable. The reception staff were great also. Highly recommended.