Woolworths The Avenue

I like their attitude, to give small gift pack for children to play. But I feel, the toy? Set is so small, that children may put in the mouth, and can't imagine the danger thereby. I request the management of the Woolworths not to give such a small toy bits.

Great location next to other stores, and a 24 hour Chemist.

There is plenty of parking, and the store is always very clean!

Surprisingly, this is normally the store I can find the groceries that I am unable to locate elsewhere.

Staff are friendly and helpful.

Carpark is very poorly designed.

I like their attitude, to give small gift pack for children to play. But I feel, the toy set is so small, that children may put in the mouth, and can't imagine the danger thereby. I request the management of the Woolworths not to give such a small toy bits.

Filthy! Carpark full of rubbish, entry and foyer floors looked like they'd never been cleaned, entry doors were so dirty you could barely see through them, the toilets were a disgrace and the entire centre looked like it needed a good scrub. I will not be coming back. Yuck!

I am regular shopper at this supermarket. Today I forgot to bring my plastic coin for the trolly. I asked for a trolly from this staff who was working at the customer service. She rudely refused if I don’t have dollar coin. I am a Senior with a forzen shoulder cannot carry a basket. She didn’t apologise even. Rudely said its our policy. I am sure if I am white old lady she would happily given because she is white too. No other Supermarket staff talked to me that Rudely for a trolly. This happened on today between 2.45pm to 3pm. No other Supermarkets does like that. Then I came to pay for my stuff she went to serve another guy who was not in the queue. I am sure this staff is very rasicts taking on customers. Then the nice lady who supervising the self-service came and helped me. Very disappointing. I won't be shopping at this Supermarket anymore.

Not really impressed with this shopping centre. The toilets are spotless good job to the cleaners.

Hi woolworths I would like to know the definition of scanning policy because according to the manager and staff here if the item is on the wrong spot than you get it for free. Is this the correct definition?

Have always shopped here. Had a terrible encounter with so called new manager. Very arrogant and no people's skills whatsoever. Escorts my shopping trolley to the registers from the quick service lane. No one in the queue. Unnecessary move. No please or sorry. Absolutely pathetic service. Definitely needs more training on customer service. Failed at delighting customers.

Seriously what is going on! No stock. No Devon, Chicken loaf, no weight watchers, no variety chips, no strawberries, Sooo many things out of stock but says in stock on website. Absolutely ridiculous!

Most of the products are available here. Easy open parking.
Staff and customer service is average.

The last 3 times i did a click and collect, ive been putting i am 15minutes away
I rock up 15minutes later and still have to wait ages, (15-20mins more) i someimes have my kids with me hence why i do my shopping online, its ridiculous, why ask for 15 mins notice when you need 30 minutes.

This is a great little shopping centre, woolworths is smaller than others but it has almost everything i need and staff are friendly. Only complaint would be the shopping trolley situation where trolleys are strewn about in the carpark, footpaths and garden beds. This problem begins with customers who are too lazy to take their trolley to the trolley bays, but i guess ultimately the supermarket is responsible to collect them.

Do not order fresh produce through this shop, just got my order and with it I got 8 tomatoes. In the bag was a rotten squashed mouldy tomato, not the first time I’ve had issues with this from this store.

Great for every day essential shopping, and also has a decent stock of more speciality items. Store is nice and spacious, and staff are friendly and helpful.

Great shop but if you advertise a special then only charge that price.
A lot of empty shelves.
A lot a cages of stock that litter the store that need to go on shelves.

Solid supermarket, except the bread is always burnt by their bakery team. It's been like that for years.

I had 3 tubs of ice cream missing from my delivery order and despite the fact that it turns out it wasn’t picked from this store even though that is the store my app defaults to, they not only replaced them for me but gave a gift of Favourites chocolates and an extra tub of ice cream as well. I highly recommend The Avenue store, I have never had a bad experience. Wouldn’t shop anywhere else. Thank you for your exceptional customer service. One very happy customer.

My last 3 out of 4 orders I have had significant amount of items missing or the delivery driver did not wait for me at the door and took my order with them costing me 4 hours of my own time to chase up.
There is one last who answers the service phone who is extremely rude. Regarding my Missing order I was told wait on phone while they look. The phone cut out after each call (4 times). They did not take my number to call me back. As a result I’d call back again. Attempt to call the store between 20- 50 times before they answered. I then resulted to contacted the woolworths online number to finally get assistance, but after about 1 hour hold (twice) because the First Lady told me to just wait at home!
Each time I get no refund email notifying me they are out of stock hence why I have to make the phone calls myself.

I have a new baby and have resorted to online shopping to make life easier but it is not. Every time I call they offer me a “free delivery voucher” what about a decent discount considering the amount of hours I have wanted following up for their mistakes!
Do not shop online through this store. Choose somewhere else preferable coles

I am usually the person who gives people the benefit of the doubt and understands mistakes happen but when they happen each week so consistently that’s enough to know pull the pin on them

I am shopping with Woolworths since we landed in Australia 16 years ago.
First time I felt so stressful yesterday when I did shopping at Woolworths Avenue cranebourne.