Werribee Plaza Tavern Hotel

One star because the food was tasty, when I finally received the rest of my meal *insert eye roll.shocking evening service. Drunk and disorderly patrons, with a fight breaking out as we left. Won’t be taking my family back there again to eat.

I've lost probably more than I've spent, but a great atmosphere, good drinks, great environment. The bartenders and security are friendly and approachable.

We visit the tavern as our Friday night catch up and every single time we have come the food has been exceptional and the service has always been the best. We get looked after as we have become regulars and now it’s something we look forward to, to start off the weekend. Aimee and Liza were particularly great tonight making us feel welcome and their service was 5 star thank you ladies. Good service is not standard practice anymore unfortunately but I can honestly say we definitely have a great experience when we come to your restaurant. I want to give a shout out to Jess as well she wasn’t in tonight but she always looks after us when we come in. Thank you.
Kind regards
Jo.

Went for dinner Saturday night 7pm 11/12/21. Encounterd a manager with a cip on her shoulder. Orders a chicken Caessr, burger and a steak meal. It was not busy. Food came out at different times. No chicken in the chicken caesar, went back to front desk to query it, was asked did you order it! No apologies, was told it would come out in 5mins, waited 20 minutes and had to ask for it again, the rest of the table had finished eating and then it came out warm. Another group of people came in (20 people) orderd
Their food, complained about one of their
dishes being wrong there 2nd order came out before i got my chicken. Thankyou to the chef's the food was beautiful, but the service is terrible. Will not be going back there.

Manager is rude as and so is one of the male staff.
Never going back here, prices are a rip off

Amazing service by staff, food was hot and steamy, drinks were nice and cold overall good experience for me and my family (:

Staff were shocking. No one in gaming area.
4 staff up restaurant side. All kept saying will send someone down soon
Not very friendly
Manager nice and helpful

Today at 12 30 we went in for lunch shown our table the young waitress came over and said we have to order via the phone We said can we get a menu and she said sorry my manager wont allow me to hand them out to anyone and wants everyone to use the phone app, The waitress showed us how to use it and kept saying how sorry she was we said it is not your fault. We like an option of phone or counter service We like to look at the menu and see what we want not be told we have no option. We are elderly people and this can be very daunting on us. The poor waitress was only doing what she was told. We said sorry but we will leave once again she said sorry
to us. The manageress saw us walk out and did not attempt to come over to us and ask what was wrong. I felt so sorry for the waitress taking the brunt of it all. There was one person in there drinking and waiting for a meal so it was not flat out. Wont be back until we have an option to how we order Not happy we went to the RSL in Werribee the service was excellent send your manager there to see happy people

Bourbon and coke was nice and cheap.

Vodka and lemonade was cheap and not nice.

Nice and cheap.

Not liking it now that you are getting rid of karaoke. Everyone one I know that goes down this is not happy.

We love the plaza Tavern, karaoke is amazing. Don't understand why it's getting stopped. Tonight it was a full house and there was 32 singers.

Very nice meal.

Well a different review from last time we went.

2 months ago was so yummy.
Same meal yesterday was a plate full of tasteless lettuce.

Sorry to say won't be back

Would never eat here again the staff are unfriendly and hard to get service at the bar each time had to go to pokies area to order a drink and couldn't even get plain gravy to go with my meal was told mushroom gravy only with this meal awful experiance used to be a regular not any more the place is not cared about aswell as there customers

Had a wonderful dinner last night with my family, was quite busy due to lockdown starting overall food was yummy, staff were lovely sarah a and sam were both very nice to deal with. The bistro girls were nice also.

Had dinner with a friend. Pie was overdone. Gravy was cold. Got it reheated. Left the burnt crust of pie

Hands down the best venue for great food and service. All the staff are helpful. Best in the west. Will be back 4 sure!

My compliments to Amber who served me today with great attention to detail and a credit to the Establishment.

Loving the new menu. Amazing food! Love the staff, customer service is 100%. Love this place, will definitely be coming back! Sarah A is so funny great service.

This was my first experience in this places, everything was great specially umber thank you for your amazing service Thanks everyone

The staff are very friendly and helpful.look out for a lady named Sarah she one of the gaming staff working the floor she one of the most friendly and funniest person I've ever come to meet