Waverley Private Hospital

I would like to file a complaint against a nurse named Bec in the early parenting department. First of all, she did not do her job at all and left us to comfort the child in our own way every time we needed help. What is the point of coming here every day? Secondly, her attitude is very bad. The other nurses said that my parents can come to see my child anytime. Then she said it was a violation of the hospital's VISITING RULE and I said they will leave as soon as possible. She watched us like prisoners so we could leave and was very disrespectful. Of course, many other nurses in the hospital were still very nice and helpful.

Had surgery here in late September and was treated so kingly by all involved. The room was MASSIVE, surgery was smooth and the nurses were delightful to deal with. Big smiles and made me feel so comfortable when I was having a moment of fear!

0 if I could for Dr Catherine Duncan obgyn
Worst experience ever and a total nightmare!
Hope she is still not in "business" at this hospital

Friendly maternity staff and knowledgable
Food was decent
Comfortable stay
there were a quite a number of births on the same day so room shortages and a there was a feeling of being a tad understaffed
But the nurses were superstars with quick response times, knowledgeable and caring.

Would have been a 5 star experience, but discharge practices needs to be reviewed. 1. Discharge times were and reminders were not clearly described
2. Someone came to the room as just started shooing us out saying they need the room and just started clearing the room. At this stage the baby was not even dressed. And we were trying to settle the baby for the car ride. It could've been handled better by perhaps giving us a reminder 15-20mins before, and then give us some privacy to finish up. Rather than start stripping the room and add to the mayhem. Please put proper procedures in place to rectify this as it may come across as rather rude and disorganised.
3. Visiting hours are from 3pm. Which means no other adults is allowed to enter beforehand. Discharge process would be easier if exception can be made for the last ~60mins before discharge, whereby close family such as grandparents can help with packing and minding.

Thanks for your care and service

I highly recommend and if I was to have another bub, I'll definitely return. As I've told the amazing midwives/nurses before: "I was ready to grow old and die here".

I can't thank the midwives/nurses enough:
Rachel (your welcoming smile which provides comfort through my contractions), Donna (queen of kids and grandkids), Carol (my support when I was getting my epi, I hope I didn't crush your arms), Jenni, Ruth (your emotional support during my hormonal fluctuations), Eden, Sara (the bathing hold), Robyn, Shauna, Litsa, Venica (don't be too precious as bubs are resilient), Jane, Emily (proof that short hair can still be braided), Leshaye (best name ever), Amanda, Ifrah (comfort feeding), Lisa (tip of using a pad to cover the wound to avoid friction between material) etc.
(I hope I spelt your names right and I apologise if I've missed anyone) - but know that each and everyone of you had made an imprint in my life which I can't thank you enough, and no doubt you ladies have the same impact on other first time mums:)

And I must thank the catering team for the amazing meals and Katie, my favourite cake lady who severs the best chocolate cake during tea time. Literally saved my life, as I was going to need a blood transfusion following my emergency C, if my blood pressure didn't rise by that evening - I swear it was the chocolate cake and Katie's smile.

Keep up the amazing work and knowledge sharing that isn't available no matter how many books/videos are read or seen.xoxo 222131 ;)

Boy! What a stroke of luck for us! I was brought to Waverley Private by my OB because Jesse Mac (my original hospital) couldn’t take in emergency inductions. Within 5 days the midwives spent their Christmas break making sure I know how to take care of my Christmas baby. I had the best birth and post birth experience in Waverley private and I’d go back again if I go private for my next one. So well done!
So what exactly did they do? Let me list it down:
1) They supported my birth plan and helped me achieve my birth goals
2) They set me up for breastfeeding success. My child put on her birth weight in less than 10 days and I am still successfully breastfeeding at 20 months (and going strong)
3) They showed me love, care, and respect and answered every silly question of mine. I remember crying buckets while leaving the hospital and I hugged the midwife on call because of how much help I had gotten.

God bless you all!

Had a quick day procedure here today. The hospital was clean and modern. The staff were all great from reception to the nurses. Helen was amazing and really made me feel at ease both before and after surgery. My anaesthetist was very polite with a nice bed-side demeanour. Thank you to Dr Ranasinghe also.

We did our sleep training there and were not impressed by one of the nurses Caroline. The way she treated us was not professional or helpful. As well as the staffing issue they had which delayed our admission which we were ok at first. But there are a few issues later on really made the experience difficult. On the website the hospital is advertised as it has luxurious stay. The building does look fancy but we were provided a very uncomfortable single bed that sort of feels like and sounds like it had hard plastic wrap around it, and the sheet itself has a hole in it? !
It’s hard to believe that this is a paid service.
The quality of the stay and their staffing issue which should not be passed on to the customers really can’t justify. Better off going public health

I had a surgery in April for a minor laparoscopy. The location of the hospital is convenient and away from the bustling city and busy roads. The nursing care is not the best compared to other private hospitals i have stayed. In patient food menu is not as varied as others as well. Probably alright for same day procedures but I wouldn't recommend this hospital for overnight stays.

While the hospital experience is okay, the administration is very sub par and in particular the accounts.

Came in for a day procedure.they hadn't checked I paid for excess.asked me to evidence it.then showing bank statement wasn't enough so called the hospital where I paid excess. I offered to pay and be given a refund they refused.

Had to stay the night.had to be asking for catheter to be empties regularly as my mobile was poor after procedure. Next day I ask for a resident doctor.there is no residents available. Asked if I could stay til 12.30pm as my ride isn't available and they are driving 2 hours to get here. They said no.
Worse hospital experience I have had. I have been to other hospitals. I will not be coming back. Only people I trust is my dr amd his team everyone else wS absolutely bad. Nurses have no idea.

They have no lactose free available.eating a gluten and lactose free meal.proved a issue. They could not provide diabetic options either.

Don't come her. You might as well pay a motel and have a better service e

Only good things to say. Had surgery in February 2023 and they could not have made it an easier experience. I was amazed at the short wait time from admission to surgery. Staff was really kind and friendly.

Would not recommend this hospital… we were left waiting to be seen for a scheduled surgery for well over an hour… once they finally got started it was then another 3 and a half hours before they even started the surgery… all of this for 1 tooth to be removed.
The staff could not give us any info.
Really disappointed
We will not return to this hospital again.

Absolutely horrible experience, have to wait 2 hours for a booked surgery. Staffs are horrible and discriminatory, they don’t even communicate well between themselves and blame it all on the patient.

Very clean hospital with amazing staff. Food was good. Private room comes with clean shower including towers and soap. Nurses were very caring.

This is one of the best hospitals. All of the nurses are so kind and caring and they make sure that their patients are very well taken care of. I was a bit nervous before going into surgery and when the theatre nurses came to take me into surgery they reassured me that everything would be fine and they would take good care of me. On the way to the OR they talked to me to make sure I was distracted and one of the nurses even put her hand on my hand and told me everything would be ok. I am so grateful for the amazing nurses that I had and I would highly recommend coming to this hospital

I delivered my baby boy at Waverley Private and it was a wonderful experience. Sisly was our person of contact prior to delivery. She took us for a tour around the hospital and she gave us all the information we needed about the delivery process. She was a very friendly professional.

On the delivery day, We had 2 midwives who looked after us (Sara and Tracy), and they were both wonderful. Tracy was very warm and friendly towards me and her words of encouragement helped me to push through the toughest period of labour. My husband and I cant’t thank her enough for her help.

During my 3 days stay in the hospital, we were looked after by midwives Mikaela and Danielle, and they were both wonderful too. They checked on me and my baby regularly and was always there when we needed something.

I would like to say thank you to all the midwives and staff at Waverley private for looking after my baby and i, and i would recommend anyone to give birth here.

Lovely to walk in to such a friendly environment. I had Day Surgery, everyone was helpful and I felt well cared for. The hospital was very clean, it was a pleasure, thank you Waverley Private.

Yesterday I had an appointment with Dr Vikram David. Before I got the appointment around a month ago, my GP called Dr David and asked for the work-cover patient. Dr Vicram Daviud said yes, the clinic would accept the work cover. Before my appointment, the receptionist said yes, but you must pay the money in advance. So if the clinic accepts the work cover, why do they ask for money?
Then the receptionists start to explain what exactly does not make any sense. I need a proper answer why they said they accepted the work cover, then they changed their mind and wanted the money before?

Top notch service, I had my first baby born at Waverly private last month. The midwives Sharon, Ash and Tracey were super friendly, They gave me a lot of useful advice and encouragement as a new mum. In house meals were delicious too. I wish I could stay longer!