Warwick Fabrics

Ordered and installed one of their fabrics (curtains) which did not sit properly - fabric was faulty. The installer agreed that something is not right with the fabric, so we contacted Warwick. A rep came out and agreed that it doesn't look right. Upon taking the matter internally, they told us that they'll replace the material ("goodwill"), but they will not cover the cost of installation. When we went to select a different fabric, we noticed the original fabric was not on display anymore (most likely taken off/discontinued due to issues). So here we are with a new fabric and additional thousands of dollars for installation out of pocket. I'll be taking this matter further, but be careful when selecting fabrics as they will not cover the installation costs. Warwick seem to cover up their stuff ups behind closed doors and provide very poor customer service as well as support for their partners/installers. Will be definitely skipping this place next time I'm in the market for curtains/blinds, nor I'll be recommending this place to friends or family.

The service was excellent today, many customers in the store but the sales assistant didn't rush me. She had great suggestions and came up with beautiful fabrics to recover my furniture. Highly recommended.

An amazing place for fabrics. The staff are amazing and will help with all your questions. Connie is fabulous, such a lovely lady to deal with!

I have tried to order fabric in the morning as need to place an order in email and waited all day for an invoice which never received yet. Call them 3 times as was ready to pay by credit card but was told to wait for an invoice. Then i asked if i can pick it up from warehouse and once again been told has to be delivered. I picked up fabric once before and was not an issue. Also 90% business are operating incl.their showroom but because of covid 19 i have been told cannot pick the order up. What is the difference between myself picking up the fabric only or the fabric being delivered? Even in the past the company send me once wrong fabric and once was missing an part of the order as well and was send to a wrong address and waiting couple weeks for delivery.i feel the company is not only slow but the whole process is stressful was never know when the actual order arrives.

It is very difficult to shop with masks on. Great fabrics to choose from. Customer service is reasonable. I think if you come prepared before hand with an idea with what close pallette you desire the result is easier to attain.

Warwick Fabrics are an amazing source of Fabric house to select for any requirements, commercial project, Designers etc. Linia collection is high end and great quality. Collingwood showroom have the best staff and are incredible helpful and will assist you with fabric cuttings.

Went to look for upholstery fabric and when I asked for help was left to fend for myself given paper and pen to write down what samples I wanted. No help in explaining the difference in fabrics or anything else. Very disappointing. I would have loved the help of the so called experts.

Do yourself all a big favour don't buy anything from this company. We had a couch and footstool made it's not even two years old the material has worn so badly instead of cream it looks black. It took them weeks to even come and look at it from the rep was on a cruise we then get a letter to say it has a nap on the fabric and it was not a fabric fault I had not cleaned it enough. Big joke that letter took two weeks to arrive after miss cruise came an inspected it. Don't deal with them I had the couch recovered at my cost the people gave me the covers off the seats that you can't get off I washed them and they came up cleaner meaning the two that we sat on and had the so called shading cleaned up it was the material not good enough

Do yourself all a big favour don't buy anything from this company. We had a couch and footstool made it's not even two years old the material has worn so badly instead of cream it looks black. It took them weeks to even come and look at it from the rep was on a cruise we then get a letter to say it has a nap on the fabric and it was not a fabric fault I had not cleaned it enough. Big joke that letter took two weeks to arrive after miss cruise came an inspected it. Don't deal with them

A lovely sales person (she really was very helpful!) told me fabric available, and that for my tiny order there would be no problem. With that I took my chair to the upholsterer. Three weeks later, it's still on back order. There is absolutely no point in saying to a customer at the showroom - there's stacks of it, and then to be told 3 weeks later that it is a very popular fabric so it can walk out the door. Either allow the customer to put a claim on that 5 metres they believe they can count on, or don't say that it is available!

The worst possible delivery service imaginable for a cost of $120 - several phone calls, conflicting advice, patronising attitude, I was told to be available for delivery at anytime between 9 and 5, delivery driver not contactable, etc. Then at 5pm I asked to speak with the Manager and things improved - delivered at 5.40pm. Gobsmacked after receiving the most amazing service on the same day from Coco Republic.

Awesome and amazing fabric selections @ Warwick. Very helpful and friendly staff. Looks like only Few staff on the weekend and please allow them sometime to assist you. Discuss your requirements and the colours, designs you are after, ask for new ideas and trends on the market as they are the experts. You can get up to 8 fabric samples. Thanks Chris@Wareick for assisting us.

Woohoo. Warwick rocks when it comes to beautiful designer drapery and upholstery fabric. Visit their showroom and checkout their huge range of fabrics. Tried and trusted brand we have been utilising in our own custom drapery products.

Super friendly staff, great trade pricing and superior customer service. From the time of order to your door, Warwick gets it right each and every time!

The staff were great, patient & sensitive to our needs. They let us browse for as long as we wished & happily furnished us with samples to take home.a very pleasant experience

What a company have been dealing with Warwicks for over 20 years their range of fabrics cannot be compared with any of the other company's.
In that time nothing has been any trouble for them they answer my queries promptly and delivers are usually within 2 days

After 10 years of dealing with Warwick we have decided to go elsewhere. As a wholesale fabric company they’ve charged us retail price on numerous occasions. Sam was often very selective with the price differentials and would charge wholesale price to those he liked especially to young women and retail price to those he disliked. Being very close to Sam over the years we could never understand this. We believe a wholesale upholstery fabric factory means just that hence the one star.