Warringal Private Hospital

Terrible post operative care. I was there to pick up my wife, they discharged her eventually hours after the supposed time after her post operation wound bled all over the place and while they were apparently going to change her dressing and sheets I found the nurse had disappeared and was texting on her phone, while my wife was lying in cooling blood. Eventually they changed the dressing without anyone looking at the bleeding. She was supposed to get an xray but again said nurse disappeared. Eventually I found someone to take her for her xray, who left her in a corridor in great pain as the xray people hadn't been informed. By the time they wheeled her back and told us someone would be back to take her to the car, it was 2.30, of course nobody came so I had to take her myself.
The worst thing was her wound was still bleeding, rang the hospital later that afternoon who told us to go to our local hospital emergency because of the risk of infection. Horrible horrible experience, post op, having to sit around emergency for hours. Shocking experience.

Just wanted to thank the team at Warringal Private Hospital - Boyd ward Thank you to Erin, Brooke, Maddy, Celeste and Dana for all your tender care, you have all chosen the right profession. The comfort and care given to my recovery has been amazing.

Have had the best experience.it's clean but the thing i love the most are all the staff soooooo accommodating and friendly

I was an inpatient after knee surgery and the nurses and staff in the Streeton ward made my stay special. They were just so warm and friendly and they went out of their way to assist me. The meals were excellent also so well done to the Chef and his staff.
Thank you everybody
Regards
Denise Ryan

The staff and doctors were great. However, the hospital is let down dramatically by their kitchen. I was an inpatient after knee surgery and never had an edible meal. I have a mild reaction to MSG. I ordered Beef Strogonoff this was crossed off my order by the kitchen and instead they wrote grilled chicken. When the meal came it was dry inedible crumbed chicken. Another dinner Grilled chicken came with 2 dry pieces of chicken no sauce no gravy no vegetables and no salad. This hospital is owned by Ramsay Health they should look at the kitchen at Donvale Rehab and try to copy this in Warringal

I’ve done septorhinoplasty at Warringal hospital and I can not say enough how good the nurses and the Doctors are at this beautiful private hospital.

They’re professional and nice as they made it possible for me to do the surgery as I have a five-month-old baby who was only breastfeeding and not taking the bottle, they help me a lot with that situation and they let my baby and my hubby stay with me overnight.

I just want to say a huge Thanks to all the staff at warringal hospital, you guys definitely deserve more than five stars.

On Saturday 8 October I arrived at Warringal Private Hospital at 2.45pm to visit my partner.
As I walked by the front desk the reception stopped me and said, “I have to talk to you. ”
I waited while she finished her phone call hoping that nothing had happened to my partner. When she finished she said in a loud voice for everyone to hear, “Visiting hours are from 3 to 8. ”
I said, “I was told I could come in early. ”
She replied, “Well you can't” and then continued with “You see all these people, they have to wait till 3 so you will also have too. ” All this loudly so everyone could hear and see me getting a telling off.

Now I know that sometimes procedures change but this can be communicated in a pleasant respectful way as I would expect from hospital frontline staff. I, like most people, find having a family member in hospital a worrying time and the last thing I need is to be confronted by an officious, overbearing, abrasive person with no customer service skills. It added to an already stressful situation.

I note that most of your bad reviews are about your staff on reception and it doesn't seem like anything has changed so I don't expect too much from this feedback, However, I feel strongly enough to put this in writing.
You might want to send your staff to the Austin to see how they deal with people coming in. Their visitor admissions procedure is more rigorous than yours but carried out in a polite respectful way. Failing that you may want to visit your local Coles or Woolworths supermarket where the staff are helpful, friendly and polite.

Just recently went in for my three yearly gastrocopy/colonoscopy day surgery. Richard Brouwer (Surgeon) & Michael Solly (Anesthetist) who I both know well, made me feel welcome & comfortable. In fact all the day surgery staff, I have found to be warm and friendly. The best bit was when I woke up from the procedure, Richard was waiting to tell me I was all clear, and he would see me again in 3 years. Also in my capacity as a Chaplain, I've visited Warringal on many occasions. I've always found the staff to be warm, friendly, and helpful. One warning I would offer leading upto Christmas 2022, there is a lot of construction going on at Warringal Private, so parking outside the hospital will be a challenge for the time being.

The hospital seems to have a lot of young nurses that are not trained properly in their job, making mistakes, bickering and leaving you with out toilet facilities when you cannot move. Just terrible. I trust the senior staff who were on the critical ward during that part of my stay. They were confident and made me feel safe. Overall, I think I would avoid having surgery in this hospital now. Unfortunately, it has gone from good to fair standard of care. Maybe they are cutting costs or something. I don't understand since 3 members of my family have had very good care in the past.
My response
Sorry I cannot endorse this private hospital anymore!
I don't need to hear anymore Administration excuses where they try to placate themselves. The damage is done. What are you going to do. Pat my back, return my money?

The staff here was Ok but the hospital itself is the worst. Don’t come here, any public hospital is better than this and they pay their staff a lot less too. This private hospital only exists for profit.

Rude and abrupt pre admission receptionist. Not surprised at all others have commented the same on here. No customer service skills whatsoever. Short, blunt and could not wait to get me off the phone. I called today to respectfully get information for an upcoming procedure and was met with this hostile thing on the other end of the line who has complete disregard for people and their sensitive issues. I demanded to speak with a supervisor as I didn’t appreciate the way she was talking to me (the supervisor was lovely and very pleasant to deal with) but in transferring my call, the silly woman was stupid enough to giggle and talk to her colleagues about me thinking I can’t hear anything. This is the first and last time I will ever choose this hospital. I have had many dealings with the private health system over the years, although not perfect I have never had anyone behaving like this. I am not sure what criteria you follow to hire staff, but if this person was working under me, they would be fired. There are plenty of people unemployed looking for a chance and yet you have people like this holding these positions, it’s absolutely unbelievable and sad.

Surgical staff 10/10; admission staff 1/10.
Car park 1/10
Undergoing massive renovation and is not patient friendly.

I’d like to thank all the nurses, surgeon and anesthetiser, they we all AMAZING! Made my stay so comfortable and everyone seemed like they care about me.

At one time or another I've been a patient, a staff member and a visitor so I'm slightly biased in my opinion here.
That said, awesome staff, good food and sort of depending on the ward and or surgery really good rooms.

I recently had cause to be admitted to Warringal Private hospital for surgery, for the eighth time. I have nothing but praise for everyone that I came in contact with, from reception, admission, pre-op, recovery and on the ward. My last four operations have been during Covid and whilst all hospitals have experienced staff shortages I never once felt neglected or rushed. The staff on Roberts ward were caring, compassionate and friendly. Thank you to all who made my stay bare able.

Had my first gastroscopy here today and the staff were fantastic. Very caring and compassionate. Thank you to all the nurses and doctors who cared for me.

Just recently had surgery where I ended up on ICU on ventilation and then transferred to Boyd ward. I cannot thank the staff enough for what they did. They saved my life. All the staff in ICU and boys ward provided fantastic care during the whole of my stay. Would highly recommend this hospital

I’m honestly not sure how many stars to rate it. I’ve recently had surgery there and came away with really mixed feelings. From the start admin staff were great.nursers pre surgery we’re great. Doctors and theatre staff were great. Once I got put into a room I’d say I was a bit disappointed. Not once was I asked how my pain was. I was asked how my shower was when I had one. Anytime someone came into my room to take obs they were in a hurry. I’d have to ask for all my pain relief and they would get it fairly quickly when I asked.but they’d also give it to me in a hurry. My pain wasn’t under control at all never once did I feel ok with my pain. When the staff member was doing hand over I could hear her saying that I was comfortable.had she actually asked me she would of know that wasn’t true.
Over night I did ask for more pain relief and she said that’s all I can give you. I don’t believe that was true but ok fair enough no offer for ice pack or heat pack to make me more comfortable. I’m not a complainer but I almost wish I had of said something.
Before I left I believe a gentleman nurse over heard my conversation to my husband whilst I was on the phone explaining how I was in pain and he actually asked is there anything I can get you? ! Which was nice and he did get me more pain relief.
I understand places being short staffed and all if this is the reason for the poorly service.but a smile and being kind can go a long way.

My 4 stars are for pre surgery and during.

I had my first ever surgery and hospital stay here and I cannot express how wonderful this hospital is. Every person from my surgeons/surgical team and nurses on the ward, to the cleaners and caterers, I was well taken care of and treated with compassion and dignity, and also given autonomy as the patient with regards to my recovery (obviously with guidance from within my doctor's framework). A good sense of humour was prevalent amongst my nurses, which always helps lift your mood as a patient.even when they were obviously busy and sometimes short staffed, I was never made to feel like I was ever any trouble. The Nurse (Anita) on the night of my surgery was so kind to my husband who had to wait longer than anticipated in the ward for me to come out of recovery. The room was so clean, new, and spacious. I was incredibly nervous, but I honestly couldn't imagine having had a better experience. Thank you to the amazing team at Warringal, I will be forever grateful.

This hospital have the worst receptionist they are very rude and have no respect at all the way they spoke to me and my mum was disgusting they really really rude.