Valleygirl

Went to this store Saturday 19/08 at 4.40pm because i was really in need to exchange a pant I bought, to a different size and both highpoint and airport west staff told cragieburn has got stock.
When i went there the ladies were re arranging the shop and the one i spoke looked really annoyed by my question. She went inside a store room to pretend like she’s looking for it and came back in 10 seconds saying sorry we don’t have it and started arranging the shop again. But it clearly seemed a lie she didn’t even have a time to check for it. Shop wasn’t busy at the moment and there was another staff to help outside. 0% customer service attitude.

Falak was really helpful and the whole stire was perfectly orginised. I fellt really good to spend time in the store.

Very rude stuff, one of the girls came up to us and was like when you finish put everything back on shelfs. And then 5 mins later when i got my cousin a different pants size, the other girl came up to me and was like you have to bring the clothes back when taking more inside the fitting room and we are nice that is why we allowed you to take in more than 6 pices in the first place.
She could of said that in more respectful way. Both girls were extremely rude and unprofessional. If We were not very in need of the 4 pices that we bought from there we would have left without buying anything.
After that we walked into a diffrent store and big big differences, the stuff in the other store were respectful, smiling and asking if we need a hand with anything.
Honestly me and my cousing will never go into the store again and will never recommend to anyone

Last time I went into this store I felt incredibly uncomfortable, the girls behind the counter were snivelling, whispering and staring, I am a grown woman and haven't felt so close to crying in a store since I was a teen. There was a skirt I really liked and did try on after getting looks from the staff, I thought it looked great on me but didn't even have the confidence to go up and pay so I left it behind and I'm still low key mad about it months later.

Tht girl at counter was extremely rude, doesnt know how to deal with customers, she told us to put the clothes back on the shelf while going through it. Untolerable behavior by the front staff.v very bad customer service, I would not recommend.

I came in to craigieburn valley girl looking for office wear clothes and the girls fatma and ava were such amazing help they went out of there way to help me find something didn’t hesitate to spend time to help me out such amazing girls️

Very rude service in the way of asking to see vaccine status even of those who are vaccinted. Wonder how they treat those who are not vaccinated. Very disappointing.

The girl at the front needs to be fired soon.no professonial mannerism, very rude doesnt know how to deal with customers, she told us to put the clothes back on the shelf while going through it. Untolerable behavior by the front staff.

Good clothes, however employees were not aware of their own system and sales, I, myself, a customer, had to tell them what was right.