Trit House

So happy with this beautiful table and the wonderful delivery and assembly service from Sushil and John.

John and Sushil were very professional and helpful in delivering, assembling and also removing all the rubbish. Thank you

Excellent service, great product and delivery was clearly communicated a week before. Also received a follow up phone call on the day of delivery. Wouldn't hesitate to use again
Order #100003366 & #100003317

Great products and friendly and helpful staff. The delivery costs are over engineered with too many alternatives and options. Even the staff were confused. But otherwise a great experience.

Lovely lovely experience. So helpful and kind
Thanks so much, Arjun, tofail & susheel

Abid & Nathan did an excellent job installing our kitchen table and were very clean, timely and professional.

Great customer service from beginning to end.
Fast efficient communication and very friendly.
A pleasure to deal with.

Thank you to Lee and Abid for a seamless delivery service, you guys were great! Love my new side tables from Trit House, just perfect!

I walked into the store in Hawthorn, and Two sales assistants were sitting at their desks on their PCs. Nobody else was in the store. I asked the sales assistant for the product I would like. She goes to a cupboard and then says there might be one downstairs and that I should head down there and speak to the staff. They might be able to help. Is this a top-end furniture store or Ikea. I head down to the stairs, and thankfully the Assistant Showroom Manager is happy to help me out. The product was not on display downstairs either.

Delivery of couch and ottoman handled with utmost care. Aljun, Lee & Jirov were super proficient and friendly. I’m left super happy with my purchase thanks to the team at the Hawthorne store

Great experience - delivery team were ace with communication, building our items and taking the rubbish.

Trit house furniture is absolutely stunning! Bought all new furniture from here for my one bed room apartment, and the place looks so beautiful and sweet now. With VIP delivery service, their friendly staff had all furniture delivered and assembled in one time, and took away the packages when they left. Best service, best communication, best experience ever! Thanks Trit House, and thanks my interior designer Hiro for recommending this amazing store

I just wanted to say such a HUGE thank you to you and your team for getting our new King be and side tables into our home today. It was the easiest of jobs due to all our steps and access to the house - but your team stayed calm and positive which was so cool.

The three guys you sent were so professional, kind, reassuring and they were all just lovely. I was so impressed with how they dealt with the job and worked as a team. They were all such good humans.

Top service.

Sebastian and Abid could not have been more courteous and helpful in the delivery of our heavy cabinet in Melbourne. Thank you!

I had high expectations from TRIT House. But extremely disappointed with the experience. The person behind the counter was absolutely not interested to get up and explain. Moreover half of the stuff from their website is not on display and they don’t ‘intend’ to get it since they are shifting in Nov. Ofcourse, one cannot purchase with things not on display and unhelpful staff.
***Edit ** Post response**
Thank-you TRIT house for your response, appreciate it. I believe in providing responsible feedback so it might be worthwhile in checking with staff on entire sequence of customer service.
Upon arrival, we were interested in seeing Wendelbo collection sofa (Kent/picture shown). I was told it’s not on display, completely understand. We’re told it will be available once new showroom is open in November. Were there any alternatives proposed - None! Would you expect customers to wait 2 months for such decisions in such competitive space? We are happy to call ahead, but I’m told it’s not available till new showroom is open. Has that position changed?
Appreciate you are in middle of transition, but would staff be kind enough to suggest alternatives or even bother to get up from behind the desk to show around especially when we explained we have whole double story house to be furnished.

I maintain that this could have been handled in a better way.

Amazing Service by Heidi and the Delivery Team!
Purchased on the Friday delivered and set up on the Saturday.
The delivery team actually set it up with my 85" TV and took away the box and packing as well. 100% Customer Service and the Entertainment Unit is amazing.

My experience with Trit House has been mixed. On one hand their floor staff are all very nice and they do have some beautiful pieces but I have found that management is not very helpful.

For example I recently purchased their arc coffee table which is advertised as being made from a brass metal base and a glass top. But after a lwhile this brass metal base started to peel and fleck off. It turns out that the brass metal is only brass on the outside but a plastic composite on the inside. This is not advertised on their site and I was not expecting this as the coffee table retails for $3300.

When I complained and tried to return the item. I was told that this is expected wear and tear.

So I would recommend being very sceptical of the item quality and if you do buy don't expect to be able to return any items that doesn't match your expectations.

The delivery organization is absolute horrible. Waited 5 months for a bar stool, on top of that the delivery date was delayed twice. Had to take work off twice to ensure I was home for the delivery but was cancelled. Still do not have confirmation of a delivery date. Not good enough. Worst experience to say the least.

Suween and Beesitam were great! We have a steep block with lots of stairs and they were delivering a bed. They never complained once and left no mess behind afterwards. We’ve only recently moved in and have had lots of deliveries and these guys were the best!

Kept me updated and quick to respond to any enquiries I had. Once they had my order, it arrived pretty quick. Very beautiful, well made side tables.