Train 24/7 Fitness Kew

Worst experience! I tried to cancel my membership a long time, and they suggested to keep my account on hold but they kept on deducting $$ on my account. Can't reach them thru phone as no one answer, and when i was able to visit in person to cancel my membership they asked me to pay again $37.10 that they did not explain before you signed up with them. I feel cheated!

Nice gym, although can get a bit cramped at times due to the small location
would like to see more facilities for athletic workouts, such as pylo boxes

Terrible experience with this gym. Despite numerous phonecalls and emails attempting to cancel they continued to debit funds from my account. Staff are rude and basically called me a liar when I disputed the charges on my account. Ended up having to cancel my credit card to prevent further illegal charges against it.

Edit after response from owner below: Again - calling me a liar as can be evidenced in her response regarding previous correspondence.

Terrible experience with this gym. Despite numerous phonecalls and emails attempting to cancel they continued to debit funds from my account. Staff are rude and basically called me a liar when I disputed the charges on my account. Ended up having to cancel my credit card to prevent further illegal charges against it.

Really Disappointed, feeling cheated and there are additional fees and charges.

Being a local in the area, I thought it would be great to support a local business - especially after the past 24 months.
Despite the enjoyment I experienced when training here between lockdowns, I will never return to this gym because of the way my membership was handled when it was placed on hold.

I attempted to cancel the membership and was convinced over the phone to place it on hold instead for 6 months, with no indication of a charge being made. After checking my account, I noticed that I was being charged to have my membership on hold, and when I called to question this charge, it was my word against the person over the phone who put the account on hold.

On top of this, I could only cancel my account in person (when staff were on) which was very difficult considering that I couldn’t make it in during office hours.
You will be slugged an additional fee when you eventually cancel your membership and be left with a sour taste in your mouth like I do.

I wouldn’t expect a reply to this review but wanted to make it clear that I would have returned to this gym if the handling of this incident were not so poorly managed.

One of the best gyms I’ve been to! The best part about it is the friendly staff. Shane and Aylie are the best! They are so lovely, inclusive and excellent trainers. $12 is ridiculous for unlimited classes and some classes are done outside which is great for those early mornings! I honestly couldn’t recommend this gym more!

Decent gym with good equipment and very clean. Not the easiest place to find a car park though.

Such an awesome staff members and mutiple free training sessions, we just absolutely loved this place. Big shout out to Aylie, you are doing a Great Job!

The staff care and keep the place clean. Best price in the area. Smaller gym but has majority of what you need.

Clean, professional and well-run gym with good range of well-maintained equipment. I particularly appreciated plenty of floor space for non-machine based exercise.

I ended up with 2 memberships and different gyms that I forgot about. One at fit n firm, and one here. When I realized my mistake, fit n firm instantly confirmed they would cancel my membership immediately with no further fees, offered me a full credit for the time I'd wasted, or a partial refund. Contrasting this, Train 24/7 only offered me a partial credit, and I had to fight with them for a long time just to cancel with no further charges.

Student price is pretty good tho.

The staff are very friendly and always willing to help and the gym has a great atmosphere with a good variety of equipment.

Great space and equipment, convenient location, competitive monthly rates, very friendly helpful staff.

Great gym and great friendly staff! My partner and I love training at 24/7 fitness Kew - equipment is all brand new, 2 levels with free weights, rack and machines as well as plenty of cardio equipment, the gym is always spotless and all COVID sanitisation procedures are maintained well. The gym is never packed, always equipment available. Very clean and great value! Staff are amazing

Recently Joined train 24/7 Kew, from my short time there! I’m very impressed with the quality of equipment and the professionalism of the staff.as a long time member of F45 I had doubt but I’m very impressed and can’t wait to get back there after Covid.and do those classes, $12 a week you can’t go wrong plus your supporting your local GYM, Balraj

Extremely recommend Train 24/7 Fitness Kew. Affordable gym membership of ONLY $11.99!
Excellent staff who are extremely supportive always willing to help and up for a chat. Clean, spacious gym! Which has different equipment to cater to all needs, something for everyone. The classes are great fun, with plenty variety to choose from. Amazing members who are very inclusive and of varying level of strength and fitness.
24/7 opening hours a big plus!
Can’t wait to get back into the gym miss it already!

Recenly joined, happy with the equipment and space. The staff are friendly and professional. Looking forward to going back!

My partner and I recently started going to the 24/7 Fitness gym in Kew, and in the short time that we have been going, we have found it to be a welcoming and professionally run place (especially the Gym Manager Aylie). We have been very impressed with the quality of the equipment which caters for needs at all levels of fitness, and the cleanliness of the gym (especially in the current challenging COVID-19 times). The other bonus is that it is accessible 24 hours 7 days a week! Would recommend it to anyone looking for a local gym. Joe & Irma