Toyworld Ferntree Gully

Been coming to this Toyworld for a decade, trying to support local businesses. Not only did I recently get accused of shoplifting in their store as I was obviously holding my son's plush toy, but I also got refused a refund with no customer loyalty or respect as I didn't have a receipt. The lady wrapped the item I wanted to return a couple days prior and forced me to swap the item with other items instead of giving my money back, despite having proof of purchase on her computer.
Money hungry and disrespectful. Not coming back despite years of shopping here.

Staff very helpful as I'm a collector they looked after my items and wrapped them very well

Have been going to this store since I was a child and have taken my own children in since they were little too. Staff have always been friendly and helpful. Sometimes the prices may be a little more than department stores, however when you are paying for convenience and friendly, helpful service, it is worth it.

Fantastic service. After trying to order online, and not seeing a click and collect option, I phoned my nearest store to query the $25 delivery fee. I was told delivery was from NT which is why it was so expensive. They could deliver to me for only $12.50 but I chose to use their click and collect option (due to COVID) they offer this service. Staff could not have been more helpful. Paid over the phone and order was ready the same day. Will definitely shop here again.

Fantastic service. Order delivered by hand to my door the next morning. Can't ask for more than this. Thanks!

The service at Toyworld Ferntree Gully is just fantastic Sue and the team are great nothing is too much trouble.if you are looking for good quality toys at a reasonable price look no further.
They have a great range of jigsaws as well.

Whatever happened to old style toy shops with a good selection and helpful staff? It's here!