Tommy Hilfiger

The staff were really attentive and swift to help with sizing and explanation of promotions. Assortment was great and price was better than SG.

Highly recommend over DFO south wharf’s outlet

Great store for men & women’s fashion, well stocked & clean. Every staff member I came across approached me & asked if I needed any assistance, this is what retail should be like!

Went in with my partner to find some button up shirts for him, everyone was so lovely but especially Noel who helped us. Best customer service we have received in a long time!

Had a great experience. Was welcomed by an employee named Malik. Was very friendly and helpful. Even my 10 year old son commented on how accommodating he was. Good vibes in the store!

All the staff here are super kind and amazing! They were very accommodating to me and, even though I was wearing sweat pants and a sweatshirt, they still treated me with so much kindness and greeted me when I entered the store (unlike some other high end stores at Emporium). When I was looking through the racks, for different sizes, several staff members came to ask me numerous times whether I needed help with sizing or anything else. Additionally, when I was staring at the mannequin just sort of thinking about outfits etc, one of the staff members came to me and asked if I wanted to try on the outfit the mannequin was wearing which was just super nice. Honestly, all the members of staff here are amazing but special shout-out to Kimnova for helping me decide which item to purchase and for also just conversing with me about sales, etc. Will definitely be coming here again for more products!

Great customer service by the lovely staff member named Phu. Advised us of a sale and ended up getting more what we bargained for, for cheaper! Thank you Phu

Today I visited this store, one lovely nice girl named Victoria was very kind and she helped me find a size I wanted in a certain blazer, she was very kind, and helped me a lot today! I would definitely recommend Victoria, as she can help you out and she is overall kind and lovely. Definitely would come back here, Thanks Victoria.

My partner and I bought a jacket at the store today and was assisted by Sam. Sam was very friendly and helpful in helping us decide on the jacket and what coloured or clothed be paired with it. My partner and I are very appreciative of Sam’s help. Thank you again for the excellent service!

Super friendly staffs and manager, the best retaining shop in AU I’ve ever been to. They r really passionate and positively collaborating in their team. The styles available in this shop is variable and fashionable, also comes with nice discount or promotion. Highly regarded!

This 5 star rating goes to Girl RIYA who works in Tommy higher emporium store.
As before i had very bad experience from this store manager …. And some of other people ….
I WAS having issue with the returning item … which she sought very easily and nicely ….
thanks Riya …. You deserve more than this … i love your customer service.

Wonderful customer service provided by Riya and Sam. We really appreciated the personalised and friendly service that made our shopping experience here very enjoyable. Keep up the great work.

Amazing customer service from the team, especially Rohan. He spent far more time than I expected helping me out to get the perfect belt and wallet, and a pleasure to speak with. Highly recommend these guys if you want to be treated well:)

Beautiful shop, very pleasant environment, amazing help from Darryl. Very pleased with my purchases.

Get in now for 20% member discount + $50 off when you spend over $150.
Amazing deal and service provided.

I love it. There are alot of new models and designs as well as there are some affordable clearance sales going on. The staffs were helpful too!

I had such a pleasant experience at this store. I was unsure of what I was after upon entering. But with the help of the lovely staff I left feeling more than satisfied. In particular staff member Marcus - his contagious energy and willingness to assist made my shopping experience a memorable one. Thank you.

Never again. Staff are as useful as a concrete parachute.

16th Oct:
bought a new Hilfiger jacket online. It was a little too big on me.

4th Nov:
Popped into this store to check sizing. Found the right size. Asked the staff member at the door how I can exchange my jacket for the smaller size in store. He says as long as tags are attached, and within 30 days of purchase, it should be fine.

5th Nov:
I bring my jacket in with tags and receipt. Chloe asks me to come back in an hour because nobody knows how to do what needs to be done on the system.

1 hour later:
I return to the store. Chloe now tells me that they can't exchange items bought online (as does Maddy.). And that nobody in staff would have told me to bring it in yesterday (in other words, I'm lying according to them). No apologies, nothing. I'm pointed to some fine print on a form that I'm apparently meant to be aware of (would have been great if someone pointed this out before I made the trip here!).

Pretty baffled. Difficult to argue with that kind of intelligence/helpfulness. How come this much incompetence needs to be navigated when it's a simple size change? Do they really need to make something so simple, this difficult and accuse the customer of being a liar in the process? Geez.never again.

One male staff (Can't remember his name but here's description: asian, tall, wearing black glasses, moussed hair, Malaysian/Singaporean accent) was overly well mannered and friendly one day I 'shopped' here, and had provided absolutely no customer service at all when I went in for a refund the other day. He had put on this solid poker face during the whole refund process. It clearly states that refund is rightful as long as within given period, and as long as proof of purchase is provided. Which I met the terms to both.
I don't understand what makes merely an employee be so offended to process a refund, like, are you commissioned for every sales you make?
Thank you for such warm and welcoming service.

Great customer service from all the staff especially from Steve. He was approachable and very friendly. Great job!