Tiffany & Co.

I went to get 4 c emerald cut, the service I got was so bad I would of gotten better service at a McDonalds, I am canceling my order and will never ever go back with them ever again

This place needs customer service training. I took my Jewelry for cleaning service. The staff told me to put my items on a tray, so I put them on it, and she just left without saying anything. I didn't know what to do, so I just sat and waited for her. After like 10 minutes, she came back, put the tray on the table and said they were cleaned. Nothing else. On top of that, surprisingly, they looked the same. They were wet little bit, but I couldn't tell if she really cleaned it or not. I've never met such an unfriendly and unprofessional staff at Tiffany. I should have just visited the one in the CBD as usual.

If you ever go to Tiffany and company in chadstone make sure to ask for Farida. One of the most helpful and friendly staff I have ever come across, she was honest, made me feel very special, would always recommend my family and friends to see her.

Smallish store that does not have the range of the city store. Staff are very helpful and more than willing to get in jewellery pieces from other Tiffany stores. I find the jewellery pieces from Tiffany are robust, long lasting and beautifully made. It’s expensive but worth it for special occasion purchases.

Terrible service! The Asian SA literally threw the jewellery box on the table as if I did something terrible to her. Will not purchase from boutiques anymore. All they care about is KPI. When I was looking over the counters and waiting, another SA came up and asked me to move in a really bad tone because she was clearly helping a more wealthier customer (by the looks).

But the water lady was very nice.

Came in a few weeks ago with my parents in search of my 21st birthday gift. My sales assistant was Farida.

She was absolutely amazing, the best customer service we have ever received in any a designer store, such a genuine person who really cares about her clients. Farida really knows how to engage with her clients and make them feel comfortable when choosing a piece, especially if it is worth quite a bit of money, she really took the time to help me pick out exactly what it was i wanted and I ended up purchasing a key pendant! I will cherish it forever and when I wear it, I will no lt only remember my 21st birthday but I will remember how enjoyable my experience was when purchasing it at Tiffany in Chadstone.

Thank you Farida for you amazing service, I will be back.

We went in here to look at engagement rings. Staff didn't know a thing about the rings on show. All they could muster up was "you don't need to worry about that, tiffany are the best". Oh wow an unbiased opinion from someone who works here! Perhaps explain the finer details next time. We ended up using a local bespoke jeweller which gave us everything we wanted and more, for a fraction of the rip-offs on offer in this giant chain. The workers aren't jewelers or even specialists, they're average retail staff. For the price they expect you to pay, you need something more.

Agnes has been so wonderful from the moment my partner and I entered Tiffany. Her customer service is incredible and goes above and beyond for you. She is really passionate and ensures that you are taken care of. Thank you for creating a meaningful, wonderful experience Agnes!

Went to chadstone and had an appointment and had the most gorgeous lady Maree serve me. She couldn't have been any more pleasant and helpful and made me feel very welcome and at ease

THE STAFF IS NOT WELCOMING AT ALL!

I went to return a purchase which I had made in Sydney and the staff did not want to attend, and I was passed from one rep to another before finally a lady at the billing counter helped get it sorted out.

Then moved on to purchase a ring for my wife which was available online but not in store but in this instance the sales rep seemed a bit pushy to get the purchase

Stay away from the store. Never going back here. Will definitely do my shopping from the Sydney store

Awful service. We came on two separate occasions to shop for wedding bands. Whilst the greeters were always friendly and amicable, their floor staff are just awful.

Floor staff knew nothing about their own product, beyond what collection they came from. I asked for setting details and clarity, and I just got scornful expressions back. Cold, no salesmanship at all and the second attendant acted passive aggressive and constantly looked at the time.

Honestly, go anywhere else or go to Tiffany’s on Collins, where they actually employ sales staff with sales ability / emotional intelligence.

Extremely unhelpful, providing only one worded responses. At least try to build rapport with your customers. If your job is to just unlock the cabinetry doors I really hope you don’t earn commission. This is not an experience any customer wants regardless luxury or not.

Great experience with Georgia. She was so lovely and caring. Genuinely interested in helping us find what we were looking for and went out of her way to make us feel special. Would definitely recommend.

I have been a customer at the Tiffany and Co Chadstone shop for over 14 years now. Recently my partner and I met our new Sales Associate, Alannah. I could not recommend her more highly!
She is incredibly knowledgeable and always going above and beyond to source / find something to suit our budget - we never feel intimidated or rushed in making a purchase. She worked to understand us and our taste and will always make sure we are well looked after - I know this is how she treats every person that walks through the doors of Tiffany and Co Chadstone. I am so glad to have found Alannah! Thank you for always providing service with a smile.

Don’t go here. Staff judges you based on what you wear, even if its a hoodie or puffer jacket. Sales assistant asked another customer if they were being looked after (they were), but walked right past us. Who does that in the 21st century. Cartier’s service is much better!

Exceptional experience at Tiffany and Co.which has a vast range of jewellery, including high end pieces of decorative art jewellery. After entering into the store, you are greeted with utmost courtesy. The sales assistant (s) will then show you around the store and take time in educating you on each of their jewellery creations. Every one of their pieces are meticulously made to perfection. Thank you to Georgia and Bart for the fantastic experience at T&Co. Must visit when you are at Chadstone!

I was lucky enough to be welcomed to the Tiffany and Co Chadstone store by Maree.

I visited the store to try and find a present for our anniversary – I had no idea what to look at!

Thankfully, Maree helped me out - she was amazing! Absolutely wonderful. She helped me find something quickly and my partner loved it.

Thanks so much Maree, Tiffany and Co Chadstone are very lucky to have you.

It was so nice to go into a high end store and not be judged. I have read some of the other reviews re team members 'judging' customers based on what they were wearing, this is absolutely not what I experienced. Maree is the best.

Ours was a booked appointment as was stated in their website. The team member who assisted us was very helpful and stayed with us for couple of hours until we finalized our order. They may not have all sizes in store, but they would order it in for you (ours was within a week). They do have a lot of collections and recommend seeing their specialists if you want any alterations/customization done. All in all we had a great experience there.

Terrible service. We waited in line for over 45 minutes, then people behind us got in first. Definitely won’t come back to this store

Not happy! Went in to get my Christmas present to be told you can only get it on line, so disappointed I couldn’t buy it that night from Chaddy store. Ended up going to MYER and buying the new Tiffany perfume.
Was a real let down of a experience to leave without anything