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The Leaf Store

Address 111 Ormond Rd, Elwood VIC, Australia
Phone +61 3 9531 6542
Hours
Monday07:00-20:00
Tuesday07:00-20:00
Wednesday07:00-20:00
Thursday07:00-20:00
Friday07:00-20:00
Saturday07:00-19:00
Sunday07:00-19:00
Website www.theleafstore.com.au
Categories Fruit and Vegetable Store, Cheese Shop, Grocery Delivery Service, Grocery Store, Organic Shop
Rating 4.3 42 reviews
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Ormond Fresh Produce — 515 North Rd, Ormond VIC

The Leaf Store reviews

42
Sort by: date highest rated lowest rated most helpful
Robert
20 October 2023 22:34

Totally worth it to splurge on fruit and veg here. Their quality is unmatched around the local area. Keep your eyes peeled for the organic garlic.

Paul
11 April 2023 13:38

Please help me by not dictating to me what password I need to use I have chosen the password I want and if it’s not safe as you say, it’s my password not yours Please STOP DISRESPECTING MY PASSWORD

Elaine
07 April 2023 8:51

I’ve been getting my vegetables here for a few years now, always very high quality and delicious. Love how the produce are sourced from local farms and genuinely very good quality. I bought a dozen eggs here and 11/12 are double yoked. I mean, I’m a child so that’s magic for me lol but love this place, I go in about 3x a week and get most of my kitchen / cooking essentials here. The tap milk from Schultz is also a favourite. Flower selection is as good as the vegetables, so beautiful. Staff are always helpful and friendly.

dione
13 January 2023 17:07

From an occasional visit to Leaf it's now a regular routine. And I don't know how I would cope without this service -
good food wide choices and good delivery. Who can ask for anything more?

Elysha
11 January 2023 5:39

I previously rated this 5stars. However I'm lowering that due to the unfriendly service I recieved here. Cashiers didn't even acknowledge me last time. I'll be going out of my way to 'Little Hen' to get my bread now where they seem to appreciate their customers trying to support local businesses.

Harris
10 December 2022 22:05

Odd store Elwood Organic Produce thrown in with absolute quality bargains and exotic veggies with stacks of varieties.cheaper than supermarkets you just have to stroll around.perfect place for three times a week for fresh veggies for salads, fry ups or roasts. Well picked Staff by the Manager.
Everyone is quite helpful.

Kerry
24 November 2022 18:39

I have been shopping at Leaf Elwood since it first opened. The quality of the produce is the best in bayside!

Dennis
22 April 2022 4:47

Good but insanely expensive, even considering the target group. There's way more sensible priced, eco friendly stores out there.

maggie
12 September 2021 12:41

I have been shopping at Leaf for while, everytime they have been overcharging us. Last one was I bought 2 nectarine, they charged me $7 and it went of after 3 days. We have brought this issues up to the shop, but they ignore it. Try and be honest to your customers, always ask for your receipt when you shope at Leaf. Who knows how many time they have taken our money.

Simon
22 August 2021 15:13

Great place, always busy at Christmas time and ordered a lot of stock off me. Ran and presented well and they seem to be expanding fairly rapidly, also have very friendly staff who never gave me any hassle when I delivered.

Sienna
06 August 2021 22:27

Lovely place to shop, the staff are my favourite part! Always happy to help and really give the place a great local feel. Huuuge range of local produce and the chocolate is soooo good.

hoho
04 August 2021 23:46

Only3 Stars, until Sandra Briggs's issue is solved. When a customer writing this long with bad experience, firstly owner should have apologized with deep sincere. Then contact the customer right away, not leaving email and wait for the customer to contact. This is showing that there is a problem of understanding customer and making customer happy in this shop.

Christina
27 July 2021 16:56

Love shopping at Leaf Elwood! Always the freshest produce and all my favourite hard to find products. And I'm always impressed by the staff and customer service I receive - everyone is so friendly!

Sarah
21 July 2021 13:55

I have been shopping at leaf for 13 years. Over the yeard I have found myself falling more in love with not just the incredible range of food they stock but the passion and amazing customer service the team provide.

I am ALWAYS greeted with a smile, the team are always so kind and happy to help with anything. The rare and unique service at Leaf is what makes it such a wonderful store to shop in.

Supporting a local business like leaf that employs such a passionate and friendly team of people will keep me coming back forever!

Kirill
17 July 2021 14:56

The incredible produce and exceptionally friendly staff always make shopping at Leaf a positive experience

Sandra
03 July 2021 8:39

I've chosen not to continue supporting this business after experiencing the most appalling customer service from a manager.

Every single time I've organised a delivery or pickup order, there has been an issue, from missing items, sub-par/overripe produce, receiving non-organic produce but being charged for organic, delivery coming at different time than informed and being left in the rain with no phone call.

Gave them the benefit of the doubt the first few times, just letting them know when I'd placed my next order. The floor/phone staff are very personable and always appropriately apologetic whenever I'd inform them of previous issues.

After the last delivery error, I called asking for a call back from whomever was in charge of deliveries. I received a call four days later from a woman named Lorraine who said she was the Store Manager. I have never dealt with a ruder, less customer-focussed "manager" in my life. Lorraine was brusque and kept cutting me off speaking, huffing and puffing not giving any explanation rather what felt like excuses, did not offer any type of refund or recourse and curtly invited me not to use their delivery service if I wasn't satisfied before hanging up on me mid-sentence.

After spending many thousands of dollars over the years at this store, I am happy to take Lorraine's advice and spend my money elsewhere. Seems like they've gotten too big for their boots. Many other businesses in the area offering the same service (for lower prices, mind you) that actually care about their loyal customers. 2 stars because all other staff I've dealt with have been wonderful.

marcus
02 June 2021 18:07

This is an Elwood institution and really adds to the village feel of the shopping strip. The fresh produce is exceptional with a great organic selection. You will also find some fantastic gourmet grocery stores for all manner of cuisines.

Sam
31 March 2021 21:49

Brilliant people. Fantastic range. Love the service and feel of the store. Leaf is a true asset to Elwood and a gem in Melbourne.

Sarah
30 November 2020 18:48

Excellent quality produce and friendly staff! Can be a line to get in due to covid safety procedures so make sure to factor this in, but it is worth it!

Beno
25 September 2020 20:06

Great produce, has a good balance on price for veggies and most perishables. But quality is the key for this place

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