The Good Guys Cranbourne

As I had left my phone charger at home, 4 hours away, I needed to get a new one. It was 5.20pm on a Tuesday night 10 mins before they closed. I was able to call them and they waited for me to get there. Great service.

Bobby, excellent customer service, had wonderful overall experience. Always prefer to go there and recommend.

Worst customer service that I’ve ever experienced in my life. I ordered and paid on time. They said its gonna be delivered and set up a date.
After that they keep changing dates for the delivery without me know. And every time i called, why they doing this without me know. They says sorry. Like when you forgot to inform a client of changing dates once. Its ok. But its the forth time.

Security at the front door was extremely rude. I was made to feel like I was trying to steal. She watched me go and buy lint balls, and let 3 people in front of me out the door, wishing them a nice day, didn't ask to see their receipts, but stopped me, demanding to see mine, which she could clearly see I was holding in my hand. Absolute joke!

I've had an amazing experience buying from this store. The sales person named Daniel was very knowledgeable and honest. He went out of his way to make my shopping experience easy. Great customer service.

Had very bad experience from staff from tv section guy was very rude ask him what I want he can’t be bother to show me the feature so I left never going back there again

Terrible customer service. Waited for 30 mins on saturday 26/8/23 in cranbourne goodguys. I called them 3 time no staff yo attend. Finally i end up in buying from jb hi fi next door.

Thank you so much to tiejen for your help and the salesman Sid you appointed me to, im very grateful for the help and advice with the product i bought.

The single worst purchasing experience I have ever encountered, I have never written a review before. Tried to make purchase with delivery for my elderly parents. Goods were not supplied, no communication, no refund offered.nearly 3 weeks now.abusive staff when I followed up.this has cost me hours of my time and I have purchased elsewhere from a reputable provider. Never again.

Bad service, I knew what dishwasher i wanted, but no one serves even I asked 2 staff, still no service

Went into the store and spoke to Ben regarding an issue with a faulty iRobot - wouldn’t connect to my wifi on Phillip Island. Ben was happy to help and great to deal with and processed the refund once we explained what the issue was. He’s happy to check with the Rep to see if he knows of any that will work on the Island as he’s heard of this problem before and to let me know the answer. I’ll be going to Cranbourne Good Guys next time I need anything they sell!

Heaps of appliances real easy staff to help with your questions fantastic for a deal on washers I think.

Syd & Mark are really helpful guys.
Good customer service so I highly recommend this brnch.

Helped with switching phone plans and got my new phone for cheaper than advertised. Shout out to Bobbi and Ben for hooking me up! Truly the goodest guys!

5 Star review for salesperson Josh who was very helpful when we went to buy a phone. He was happy to find the accessories for the phone we purchased though it took a little extra time. Excellent customer service from Josh.

I usually gi to the Frankston store, visited the Cranbourne store for the 1st time. Was served by Abhijeet, he was amazing and really helpful. Thanks Abhijit

Will never purchase anything from this franchise! If you do, Don’t use these people to book installs because they give you a date in 2 weeks time then the installer calls and pushes it out another 2 weeks. When you call and ask them to solve. They send an SMS telling you to contact their installer. If 0 stars were an option that’s what I’d give this establishment

Very happy with the level of service I received from sales assistant Abhijeet V he is a true gentleman to do business with. I would highly recommend seeing him when going there to make a purchase.

Really helpful salesperson. Got what we wanted (dishwasher) and all the information we wanted about it. Delivered and installed and old one removed. Very happy.

Purchased a Lenovo lap top here last month, had looked in JBHIFI next door but the customer service and the clear honest information provided by the sales rep was great and was even able to receive a significant discount also. Definitely recommend