The Good Guys

We came to find a new lap top today, Dominic was an extremely friendly and helpful salesman today, we recommend finding him in store at Taylor's Lakes VIC and talking to him.
He was professional, knowledgeable and helpful with us. Thank you!

We bought a dishwasher and included installation cost but the installer guy keep delaying the installation day after paying the full cost online.

Don't ever shop here. The team here is incompetent and irresponsible. They will screw you over a dozen of emails and still not refund you.

If I could give this place 0 I would. Brought a Hisense TV from these guys and after about a year we started having issues with the TV as it would turn on and off without reason and apps would crash. Called them 3 times and they told us someone will come out and have a look. Nobody came and we finally gave up and went in store and asked what is happening. We agreed that the TV would not be replaced and we are happy to add in extra money to upgrade and would return the faulty TV. New TV was ordered and after 1 month the TV was finally in stock and delivery was organised for this Monday. Two delivery drivers arrived at our home without the new TV and were asking for the faulty one. We declined as we wanted our new TV and they told us they would come back later in the afternoon. Nobody showed up to our home. After multiple calls someone told us oh there was a mix up and now delivery would have to be rebooked. We were told someone will call us and delivery will be on Tuesday. Nobody called us until Wednesday and we were told someone will be here today. Nobody showed up again to our home. We have been promised deliveries for 3 days in a row now and will be asking for a full refund if the TV does not arrive tomorrow. Absolute joke

Place is mediocre. Didn't seem particularly busy but were obviously too busy to even see if we wanted to buy anything. But don't be disheartened because we went somewhere else and they weren't interested in serving us either. I guess we don't look young or hip enough for the predominantly young staff.

Got a little over-eager and mistook a full bladder for desperation and tried to sell me a washing machine I didn't actually need because the one I wanted wasn't in store at the moment. Succeeded in losing that sale PLUS the matching dryer I was planning to buy next month. Good Guys' loss is JB's gain, I guess.

Absolutely no service, came in on a Saturday morning wanting to buy a new oven and cook top, waited 30 minutes and didn't even see anyone to approach to get some service let alone be I ng approached. Gave them the beneof the doubt went away for a coffee came back about 40 minutes thinking mYbe staff where running late or started a hour after store opened, waited another 20 minutes with same story didn't even see a staff member to approach for service

Good selection, and large store. Almost all of the staff was friendly, except for one, who repeatedly was passive aggressive to us, hence the 4 instead of my usual 5 stars. Overall, good store, would recommend visiting there.

I feel very let down and lied to. Ordered a fridge for my son in November, paid deposit, and ordered for delivery in January. No problems they said. Except in December when I go to finalise payment they say there is no fridge and don't know when they can get one. I was assured initially that they had one in stock. The care factor was 0.
Noteven an apology.

Horrible customer services, it was supposed my online order arrived today between 11-2pm but it didn’t happen, I am still waiting, the driver has the gps disabled, I have called them 3 times and they always hang up my calls! I could do nothing waiting for the driver! And I couldn’t track him!

I wasted my time totally! The delivery services is horrible. My order didn’t come to the day and time scheduled, THE STAFF DO NOT ANSWER THE CALLS AND WHEN THEY DO IT THEY HANG UP THE CALLS, you cannot get a answer or solution, and they make you waste even more your time because I had to go to the store to get any information about my delivery.
I DON’T RECOMMENDED THEM!

We ordered a product from this store and was expecting it to be delivered to the nominated address from 7am to 10am today, 9th July. However till 1.30pm, the driver has still not arrived. After calling and being transferred for a few times, finally we spoke to an admin officer, who told us the product would arrive in another hour! It is truly a terrible experience and very disappointing! I suggest everyone to think twice if you'd like to order a delivery from this store.

First time review so disappointed.
Staff didn’t serve me, staff happy to talk to themselves… finally a staff member approached me, then said they couldn’t help with kitchen appliances. Come back later or another day… disappointed as I was already sure what I wanted ready to buy. Whole kitchen. Now a bit bitter, so may head to E&S

Ordered online. Delivery guys could not find the location even after clearly states on the invoice. Ask to call Taylors Lakes store. Called was on hold few times, no one answered.

Been calling all day for an order that was scheduled to arrive Saturday. They picked up once, put us on hold for over 10 minutes with no answer (took us off hold for a few minutes so we could hear them having a casual conversation with eachother). This is an order over $600 and now we just want a refund. Absolutely the worst customer service my family and I have dealt with.

Best customer service I've had in a long time. Frances knows her products & is very helpful. Thank you.

Great shop awesome, found our product.shop assistant found a cheaper rate at online appliance and offered us a better price WoW bloody beauty took it paid happy customer.

Went looking for a new product I need. Staff were helpful, friendly and answered my questions and concerns

An excellent experience. Salesperson Georgie A extremely helpful patiently providing information about the products and making our purchase decision easier. Wish there were more sales people like Georgie A in other retail stores.

Recently had a great experience received fantastic service from Jay needed to purchase new Fisher and Paylel washing machine. Ordered over phone for great price also payed in secure method and delivered next day. Wow