The Good Guys

Hi Alex, this is hossein. I just purchased a washing machine from you. You gave great customer service, thank you for your patience and all your help. If only more people had the amazing customer experience I had today. I would definitely come back and purchase from the good guys again just to see Alex.

My partner and I went for a perusal last week for new massage gun. Let’s just say my experience couldn’t have been better. Alex was very quick to greet me and his product knowledge is amazing, ended up selling me a coffee machine. Thankyou Alex. You are worth every star.

I got a machine 2 years again And it's not working already. It was 1,000. Told me the warrant had ran out. You would hope that a washing machine would last longer than 2 years.have spent a lot of money on lots of things at the goodguys.will not be going back. Not happy at all

The staff at the Mornington store were brilliant, extremely helpful & courteous, especially Alison who sorted everything for me but Tony too, who looked after my sale. Cheers Guys!
Cath

Michelle was so helpful! Thanks for the suggestion of the cookbook for my dad’s air fryer. Thank you

I went in there this week and I kid you not was ignored because they decided that talking about what girls that worked there they wanted to sleep with. I was standing at the camera section hearing all this, they completely ignored me and continued talking, last time I've checked I'm not invisible, and they were talking this disgusting talk so loudly in front of a customer is bizarre. Went to Harvey Norman instead, what a disgrace

When fridge was delivered from toll not the good guys. Toll staff said old fridge to big and doors had to be taken off. So delivered new one left in lounge room and left. Rang good guys told me l had to remove doors myself at extra expense, not there problem. Won’t be shopping good guys again.

Such poor customer service. I call over 9 times in one day to be put through to white goods department and was always told I would get a call back. I never got a call back. This pushed my product to outside the warranty period and I was left with a product that should have been replaced under warranty but they refused to take any responsibility. If you are calling about a warranty issue they will give you the run around. This business has no integrity or care for it's customers. I will not be purchasing from you guys any more thats for sure. You should rename your store the S#! T Guys.

Friendly staff and very helpful also very good bargains to be had, will go back every time. Only changes are new products and new bargains also maybe one or two new staff, I'll still like to go back any time.
Yes The Good Guys has changed, the entire store has been refurbished, I think it's better now than before thumbs up to The Good Guys.

Ok a TCL TV broke down in August. Sent in for repairs. Sam the original Salesman was great. Two and a half months later, Jill 2IC was arrogant and tried to steal from me $200 less than purchase price. The Good Guys are The Rippoffs.

I purchased an iron from this store. When I got home, I discovered it was faulty. I returned it to the store, and told I couldn't to get a refund due to it now being 'used '. The Manager and staff (except Leah) made me feel humiliated. I was offered a refund, but I would have to pay 20% fee! I was also offered a replacement iron, but refused on principle. I'll now be looking elsewhere for my electrical items.

This store doesn't know how to provide the basic customer service skills.please ask customers if they would like help.no-one to be found.waiting and waiting for some one to help me.it wasn't even busy in the shop!

Service is atrocious, 3 times been left waiting over 20mins and left without purchase. No longer shopping there

How can any customer turn down the great deals, always on offer? As a concierge member, I love the store credits I receive - and I love my vacuum. Still going strong after a year. Thanks again.

Thanks to Michelle for sorting out the problem with our LG vacuum cleaner. We are mighty pleased. (Hope I've not mixed up names)

Disappointed with the concierge service of not covering warranty yet they UPSELL it!

If it wasn't for the lovely salesman in the kitchen area I would have gone else where.

Like why have 20+ microwaves on display but they only have stock of 4 and if you want a non stocked one they can't give an ETA due to good guys policy.

The store and management used to be so good 3 years ago when I furnished my house now can't even get service after 30 minutes wait.

Very disappointed! There were no' 'Good Guys' when I came to this shop ready to purchase an air fryer and Weber. It was not busy, there were 3 people at the front reception, yet, I waited 20 minutes and still no one came to help, so I left. Such s waste of time. 1-star rating is a stretch.

Absolute worst customer service! Waited 10min for service, went and found an employee. She told me she was on the phone and would be with me soon. I waited another 20min and not her or anyone else came to assist me. I walked out and went to Harvey Norman across the road, greeted at the door, served 2min later and made my purchase. It was also cheaper for the same product!

Good Guys Mornington were always a great store to shop at. Products are well priced. Last 3 times going there, standing around because they now don't have enough staff to talk to. Terrible service.
2 out of the last 3 visits I just walked out tired of waiting around and bought elsewhere. A shame because their service was once A1.

Keiran was fantastic and looked after me I went in for only one thing and ended up spending nearly 5000 due to the service. A clear asset to the store and this is coming from someone who has managed in retail for over 15 years. I poach him if I could