The Fastener Factory

Really good service and I travel further to get my stuff from them. Great staff. Neil Aussie Hangouts Clotheslines.

Great shop. I was assembling an important scientific instrument and needed 2.5x8 screws asap. They were in stock there. The location is great too, pretty close to Monash campus.

Excellent product range, good delivery times, very useable web site but then they feel they can bombard you with review requests on every single product you buy, not once but it goes on an on. Very hard when you order 20 or so items and they want a review on every item. We asked them to stop, ignored, we asked them again and again, then tried giving 1 star reviews to see if that would create a response. We have now stopped ordering from them after 3 years as we get similar service from another site without the continual harassment. If you can handle your emails getting bogged down by their marketing insecurity, they are good suppliers. Sorry to leave them in some ways

I don't usually leave reviews. I feel compelled to this time. I live in rural NSW. I ordered around 50 kg of fasteners yesterday at 10am. Two packages arrived this morning at 9am. AWESOME SERVICE.

Awesome local small business store. Definitely support these guys.

Very friendly and helpful

Staff know their inventory really well. Also really helpful when I had to make a return due to customers change of mind.

I ordered at 3.30 pm. Packaged shipped by 4. Arrived in Sydney 24 hrs after ordering. Outstanding service, outstanding products. Thank you. Sharee.

Good products but the store attendants could do better in serving staff. A smile and good customer service goes a long way.

Fastener factory always produce the goods. There are alot of company's that could learn alot from these guys. Thanks again! Will be back again.

Can't fault, awesome business! Best prices I could find anywhere and I received my items overnight. Customer service was also top shelf, super friendly and helpful. Not often you find businesses that get it so right but these guys do. My new go-to for fasteners.

Great company, website easy to use, shipping fast, prices good, return customer and will keep returning!

They were absolutely fantastic to deal with and there was no hassle and they had the items i wanted and had the order and delivery completed very quickly. I would recommend them to anyone.

Order arrived in Mid Nth Coast NSW in 3 days. One small item incorrect but the correct item arrived by express post 2 days later. Great service- only gripe is that free postage doesnt apply outside of capital cities even though truck going past. I guess that is a freight logistics issue.

Excellent range of fasteners, stainless 304,316. My purchase was for metric screws M2.5 & M3, various lengths & drv heads, they were all in stock-great! Will be buying more.

Wanted some weather resistant bolts for outdoor furniture. Ordered at 2pm and 100 304 stainless bolts with washers and nuts arrived at my place Adelaide at 4pm the next day. And the price well under the equivalent at Bunnings.

These guys are great! I needed something no one else in town has, and they have a selection! They have it all! Your call might go to message bank, because they are busy helping people in the know.
I have never been there before, was treated like a regular, and service was sensational. They actually gave me the part for free as they obviously do bulk, and I purchased some cat clothing as a thank you. They are the fastener and bolt people of any size and type imaginable.

Good pricing, good range of stainless fasteners and accessories and prompt service. Nothing more needs saying.

Super responsive team and always available to get back to me when everything is in stock while also providing an accurate ETA

Super quick delivery to Sydney (like 25hrs from time of order quick)
Had what I needed at a great price. Will use again.

Had a challenging wall fastener problem- wandered around a large local hardware store, no luck. Went to the Fastener Factory, sorry don’t remember the assistants name, young guy, was awesome. Listened to what I needed, talked about options, agreed on what would do the job. Such good service. Thanks guys.