The Cheesecake Shop Noble Park

Extremely Unprofessional! Ordered a custom cake for my daughter’s 3rd birthday and they ruined it. Pickup was scheduled at 1 Pm but I went to pickup at 4: 45 pm, still the cake wasn’t ready had to wait 30 minutes, but I was still happy to wait but they gave me this cake, I guess they made it hurriedly so all the fondant flowers were falling off as you can see in picture and it destroyed the overall look of the cake, I’ve attached the receipt as well for the proof, never gonna buy from them again, it was so embarrassing in front of our guests.

Yea tried 3 different cakes and liked them alot very nice cakes so much so I went back 2 weeks later and got 3 more different ones and I'm very satisfied very nice chesscake

Really best customer service. Went there to get a cake served by Isabella 5 star service. Would recommend the shop for your next occasion.

I had purchased Black Forest cake for my birthday from this shop. Cake looks good but it was super dry from inside (sponge) and filled with less icing. It was stuck in mouth in every bite so I throw more than half of the cake. If I talk about customer service - it was bad. The girl didn’t greet us nicely. Her service was very bad.

Talk about a party in my mouth people! I have never tasted a cheesecake so fresh, sweet and fluffy with the perfect amount of biscuit base Vs cheesecake filling ratio! I was greeted with a friendly smile at the counter, speedy transaction and they even opened the door for me on my way out - must admit I felt like a superstar! Needless to say, my experience was amazing! Product and service were exceptional, I will definitely be back for more! Great customer service and good staff … will visit you guys soon

I bought a cake and it was so dry my kids were so shocked because iv been buying cakes from the cheesecake shop for more than 7 years and we LOVE THEM until this cake was purchased.we called the staff and the customer service was absolutely terrible and horrible.at the end the lady laughed it off it was very disappointing.next time I will buy Coles/woolies mud cake, its the best cake ever.

Yes I've already talked to you guys but your response was very poor. At first we called you guys and I asked to speak to a manager but one of the lady said that we'll call you back. After 1 week there was no response so I called back. Finally at the end the lady said I'll give you $10 off your next cake.so I said no I'll give you $10. This cake is like $40-45 which is not a small amount of money saying that the quality wasn't good. So $10 won't really do anything. Coles/Woolies mud cake costs $4.50! AND ITS NOT TO MOIST NOT TO DRY and this cake has been in the market for years. I don't know if your manager is changed or not but the quality has surely dropped. Thank you for your apology.

Hi Noble park cheesecake it was a great service you are giving to customers especially i had a personal experience even the cake was too yummy and soft i have never had that fresh cake before keep it up cheesecake

It was amazing experience with noble park cheese cake shop i tried first time nd that was really really awesome the cake was delicious and soft and fresh i like the service nd will visit again……. Keep it up

The cakes are so dry from the inside.the cakes are expensive but the quality isn't good at all. Don't go to Noble Park cheesecake shop.worse experience ever. Coles mud cake is million times better than cheesecake Noble Park.soooooooo dry cakes.

The wildberry cheesecake was very good, and the person decorating the personalised message did a wonderful job.

Polite and such a professional staff, wide variety of range to choose.liked their attitude how they serve the customer

Customer service is so good and front staff is very friendly and good in nature especially manveer

Wildberry cheesecake is amazing.front staff was very helpful.as I don't know much about cheesecakes.she suggested me most selling from the store.my very first experience with cheesecake was great.for sure visiting next time yum yum

It was an amazing experience to order a Quarter from the cheese cake noble park.this was the first time i tried their services. The Quarter was amazing and you can trust and rely on their services the. Quarter was delicious, definitely you can try them.it was sufficient for 4 people. Costs only 8$. Amazing! ️️

Very very bad, rude and unhelpful customer service.we bought small cake and girl on customer service asked about flavour from me but she did not confirmed the price. Thus, when everything done I asked price and she said $41.70, I was shocked. Because last time I bought full cake that was $38 and now half I paid $41.when I asked from girl she said it is not half and refused to get back.if they are asking about flavour they should need to confirm and asked from customer about price and everything.if people don't know about size, they should need to asked before proceeding. When I asked about change she replied, "I NEVER SELL THIS CAKE TO DESI" what do you guys means desi, RESPECT OUR COMMUNITY AND DON'T DISCRIMINATE ANYONE.very disappointed.

It was an amazing experience to order a cake from cheese cake this was the first time i tried their services. The cake was amazing and you can trust and rely on their services the. Cake was delicious, definitely you can try them. Specially thanks to reception.

What an awful poor customer service, why do you have a shop front when you don't have the coutsey to serve a customer! There is no need to talk about the cake, because that was awful as well.

Thanks for making our day
U stand fit on my expectations. Special thanks to manvir who answered each query with patience!

I dealt with Manvi, a wonderfully polite staff member who went above and beyond to make sure I got my desired cake. She handled the telephone calls and the pick up with such class. Top service and tasty cake. Thank you

Cup cakes were stale, on the box was use by the 19th no way was that right. They would have been a lump of mould.