The Cheesecake Shop Caroline Springs

Amazing service n very friendly stuff, the cake was exactly as we imagined it to be and everyone loved it

Caroline springs cheesecake shop, you've done it again! Thank you for making my daughters rainbow birthday cake PERFECT! Everything is 10/10.the customer service, cake appearance, fresh and tasty cake and your competitive prices!
We will continue to purchase all of our cakes with you and HIGHLY RECOMMEND this shop to all the locals!
Thank you again

Lots of lovely cakes in stock. Great shop if you have a sweet tooth or need to buy a cake at short notice.

I’m giving one star because the cake was nice enough to eat but these guys customer service is shocking. I have been to the braybrook location a number of times and have never had a bad experience with them and found them always to go above and beyond with their customer service especially surrounding organising custom cakes. I tried the Caroline Springs location as they are closer to me and I had wanted to organise a custom cake to be made and had ordered it a week in advance. I had to follow up via email and phone calls throughout the week to try and get a preview of what the cake would look like (Braybrook location shows you a preview of your cake at time of booking/ordering) and couldn’t get anybody to help me, not even an email back. When my husband went to collect the cake he wasn’t even greeted with a hello, just simply had the cake placed in his hands and then the sales lady walked away. The image and design of the cake did not meet my expectations (although, I didn’t really have any as I couldn’t speak to anyone about it) and I was thoroughly unimpressed.
I will never use these guys again and do not recommend them either.

We have been ordering birthday cakes from the Cheesecake shop (caroline springs) for last 5 years. Everytime same consistency, always fresh and delicious. All time favourite has been their rainbow cake and the cookies and cream. Thank you Jess for helping us with our order. You were very helpful.

Best place for fresh cakes! Great variety and always taste delicious. Also purchased a custom cake which looked amazing and was affordable. Staff were very helpful, will be returning

Amazing service, very clear and great with communication. I’m a regular customer and the cakes are always fresh and delicious

Ordered a basic cake with happy 40th written on it, came out with writing my 4 year old couldve done neater. Not impressed, wont be back.

Great selection of cakes, affordable price and great customer service! Definitely will be visiting again (:

Ordered a cake to pick it up next day, the cake wasn't fresh, it was dry and the cream and strawberry filling was almost frozen. I am very disappointed specially I had good experience with another cheesecake branch

Been coming here for years now plus helps since they’re local always great Customer Service great cakes, cheesecakes and other good sweet treats. Great service always.

Ok, Firstly I do love a good cheesecake from the cheesecake shop, however we purchased a birthday mudcake from there for my sons birthday.hands down, the worst $50 I have ever spent.

The cake itself wasn't fresh, dry inside, and the fake cream inside ughhhhh.

Seriously, go buy a $5 mudcake from Coles, throw a few oreas on top, and you will have the same quality cake as what we received.

Very disappointing in all honesty!

Edit: Dear Cheescake Shop respondee.im sorry you are incorrect, this is a genuine review. You birthday mudcake does contain cream. I am talking the birthday cake with the biscuits on top. Heaps of fake cream through the inside.

You know it's bad when the 11 year old boys throw full pieces into the bin.

The cakes are really good with a great selection to choose from. They were happy to change the wording on the cake at the last minute for us and we will be happy to return again for birthday cakes for family get togethers

Disappointed with the service in this cheese cake shop! I ordered a cake online early morning for a friend of mine, only for him to go to collect it and find the order not even prepared.and to be given a very clumsy looking cake. Very bad customer service.

Purchased the Mississippi cheesecake to find the chocolate ganache very thin like runny. Disappointed.

Amazing birthday cake, top notch quality! I loved their 'Sprinkle me Pretty' cake - it had the softest vanilla sponge cake with a delicious strawberry filling. I can't recommend this cake enough, and I'll be sure to go back for more.

Dissapointed that butter cream is now being used instead of fresh cream for the black forrest cake it is no where near as nice as what it uesd to be and the cherry filling is also different, not worth the money we paid for it. I wont order again

Horrible customer service specially the manager, called them 5 days in a row and personally went to their shop to get quote for a cake. Always advised that they are going to call me tomm, which never happened till the day. Glad haven't relied on them otherwise would have been to late to buy my cake from somewhere else. Would not recommend the place.

Staff are wonderful, manager is atrocious! Charged me $41 got my order wrong and already pre cut the cake. Who wants a pre cut cake for a birthday party! Not to mention the incorrect name on the cake. Then only offers me a $5 voucher! What's $5 compared to a ruined cake. Why not offer to remake the cake instead! Manager needs to get there ethics right

I ordered a cheesecake for my little brothers birthday and it was honestly the worst cheesecake ever! I called to complain and all they offered was a $5 for a $40 cheesecake? ! What was the problem? The cake was cut in the middle, brothers name was wrong, tasteless cake and horrible customer service.