The Cheesecake Shop Bundoora

After getting our order wrong the lady behind the counter told me I had to come back 2 hours later to pick up the rest of our order. After a lot exchange, back and forth I finally got my refund. She wanted to short change but I was having none of it. I will never shop from these clowns again. They are very unprofessional and extremely rude.

Tried something new this time. A Black Forest Brownie pizza. Everyone loved it even though some joked about most of the cake being missing.

A big big big fan of their baking. It was hard to find a cake shop like this after moving to Australia but after coming here, the wish to have a delicious cake was fulfilled. A big thanks to their polite customer service

The cheesecake Shop is a true gem in the world of desserts. From the moment you walk in, you're greeted by a delightful array of cakes that make your mouth water. The flavors are diverse and irresistible, and the staff is incredibly friendly and helpful. Each slice is a heavenly delight, moist and bursting with flavor. Whether it's a special occasion or a simple treat, this place never disappoints. I can't get enough of their cakes, and I guarantee you'll feel the same way! A must-visit for all dessert lovers!

The level of customer service at The Cheesecake Shop is truly outstanding. The staff members especially Ahmed was attentive, knowledgeable, and eager to assist. He patiently answered my inquiries and offered insightful recommendations tailored to my preferences. His genuine passion for craft was evident, and it made the entire experience all the more enjoyable.

This store is always our go to for all of our deserts. Delicious cakes and cheese cakes and friendly, helpful and cheerful staff.

Thank you Bundoora cheesecake shop for accommodating our last minute custom order cake and then allowing us to postpone it after we had to postpone our daughters birthday party due to sickness. The customer service was friendly, efficient and they really did their best to accommodate us. Easy to collect and was really delicious! Couldn’t recommend you enough

The girl working there is so quick i mean she is straight infront of us till we decide and don’t have time to think before we get a cake she wants to finalize the payment quickly

Got a birthday cake for my mum a while back and it was frozen and decided not go back. Today my husband bought one as a surprise for our anniversary and again it was frozen. Crumbling and frozen. For the price you pay you don't want a frozen cake.

Today I bought a fruit flan that was terribly soggy on the base and made with stale sponge. It's nothing like I remembered it. Presentation was poor and so was the taste. I wish I'd read the reviews instead of buying this $37 cake and gone to Coles or woollies instead By far one of the worst cakes I've ever tasted in my life! Do yourself a favour save your money!

Ordered a birthday cake online and was able to pick it up the next morning! The cake was fresh and delicious.
The shop has a wide range of candles to choose from and the customer service was excellent.
I will definitely be returning, thank you!

Fruit flan we bought yesterday was not fresh, sponge crumpled wasn't soft and the custard was frozen.
I called the store the person said he'll get back to me but no phone call retuned.
Won't be going back there again.

They have sent a stale cake piece through Uber Eats and which has lead to a bad health for me, I have attached pictures. This is not expected from a such an old bakery chain in Australia, really disappointed.

Ordered a cake online for my daughter’s birthday.
Delivered on time, elegant presentation and taste delicious. It was made exactly as my daughter choose from website with the colour and decorations and the support from the shop was excellent and helpful which made her birthday special during these lockdown season.

Amazing customer services, love the cake, so fresh and elegant, thank u for making our event more memorable and special. Highly recommended

Ordered a strawberry cheesecake, but the texture wasn't cheesecake, was more like a whipped cream. And the glaze at the top was too runny. Was tasty but we love cheesecake and this just wasn't right. I seemed like it must have been frozen as the box was real cold, colder than usual. Very disappointed with this purchase.

Excellent service - staff were incredibly helpful and the pav brought some joy to a lockdown birthday

Staff denied voucher code while terms clearly states that it's applicable everywhere in australia in all stores. Me and my friends won't bother this store anymore

Cheers to their Helpful staff (Vardina), Orderd just before store closing hours over the phone and they were still so courteous and helped in choosing the right cakes. As always the cakes are yum.

I bought a cake for my son's birthday party and I was really disappointed with the quality.the cake wasn't even fresh!