The Chase Hotel

Food always the same very little variety. This week we had a wooden stirrer cut downward in three pieces. Business must be not too great

Wonderful staff members and The Chase Hotel offers a plentiful range of drinks and snacks as well as Trivia, Blackjack and Happy Hour events

3 Strikes And You Are Out Chase Pub

We have for years, patronised the Chase Hotel. A meal and drinks at least once a week, sometimes twice. We bring family and friends for meals when they visit.
My wife loves her football and likes to watch it on the big screen over a meal.

Some months ago on two occasions, we had lunch at the Chase pub with a group of friends. When my wife ordered our meal, for some reason, we did not know why, the lady taking the order (a woman of around 60 years old with blonde hair) demanded to see my wife's seniour's card, in an off-hand, rough, demanding manner. My wife is 76 years old, she's hardly trying to deceive anyone over a seniors meal. On the first occasion, the woman realising that my wife was with a group of friends who were aged from their 60's to late 80's, also demanded to see their seniors cards as well. The 2nd occasion, she only demanded to see my wife's seniors card.
My wife, who is Chinese, was quietly offended but said nothing. She said quietly to me "Why when I am with a group of elderly white Australians, it's like she singled me out because I am Chinese. "

This 3rd occasion was yesterday.

At around 3pm, my wife booked table 26 where there is a good position to watch the semi-final on the big screen, for 6: 30pm. She also booked the same table for 5: 30pm for the next night, Saturday, as we were bringing a friend.

When she arrived at 6: 30pm she was directed to a different table right up under the big screen and to the left, making it awkward to get a good view of the screen.

My wife said "No, this is not the table, look in your reservations book. "
To which the staff member (a woman of around 60 years old with blond hair) said "We changed it because someone booked earlier, but it was not put in the book, so we gave that table to them instead. "
There was no apology, just a forthright attitude that this is the way it is, and that's that.

I arrived about 10-15 minutes later and noticed that table 26 was vacant.
My wife told me what happened, and I suggested that she go and ask the staff member now that those people had left, could we now have the table. Which she did.

The staff member flatly said "No! You booked the table you are on. "
Normally, we let things like this slide, because everyone makes mistakes sometimes. But this seemed very unreasonable, and was now the third occasion that this staff member was just plain rude.

I then went to the counter and asked the staff member if we could have now have table 26, as there was no one sitting at it.
The response was a flat "No! "
Thinking back, I do not know why we didn't just move to the table, as there was no one sitting at it.

I then quietly and firmly asked "You mean, we booked table 26 but were removed from it, because apparently, someone had booked it earlier. And now that it is free, we still cannot have it? "

As we were talking, a lady took the table 26 and sat down. She heard us talking and came to the counter and said to me "Sorry, did I take your table. "
The staff member cut her off saying "No, that table was free, you are fine. "
The unflinching staff member then began to say that the out-of-the-way table we were given, was the table we booked, completely contradicting what she has said earlier.

What, so it was free for someone else, but not for the people who had booked it earlier in the day and were asking about it when no one was sitting there?

As you can imagine, I was really not happy about this woman's attitude. Not only did hotel staff make a mistake in the booking, and this woman gave no apology for it; but while the table was free, we were told we could not sit at the table we had booked.

If that is how my wife is going to be treated, obviously we have taken our business elsewhere.

Bad food! We ate yesterday chiken Parmigiana and my stomach aches like hell today.please check your quality of food.

Good suburban pub/venue with pretty good food and good selection of beverages. Relaxed atmosphere, attractive décor

Solid pub meals served in quick time. Staff didn't give menus for tables however service was satisfactory.

So convenient for a great pre-movie meal. Always best quality and fast, friendly service. Good range of pub meals so choose from

We ate here on a Tuesday night and were very disappointed. Firstly, there's the view of Timezone, then there's rarely a staff member to be seen. We waited about an hour for our meals and it wasn't that busy. A table of four ladies next to us had to get take away containers to put their meals in as soon as they arrived because it took so long. The prices are also too high for the quality of food. There was also no water on the tables and no one came around and offered us any during the wait for our meals. A bad experience that could easily be fixed if management is so motivated.

I’ve been visiting for years. But their prices are very expensive now. $5 extra now to swap a side of salad for vegetables. When they came they were barely cooked. The corn was wet and soggy and the carrots were tough. Timezone is nearby making the bistro noisy. Won't be back anytime soon.

Thursday night and very quiet - now I know why!
50min wait for a steak & burger. Burger was off, 400g t bone (1cm thick) was blue and tasted weird, gravy was brown water. Good chip!
No staff to talk to as they were looking after the Pokies clientele.
Was so hungry we left food and had Maccas on way home. Never again!

Original negative review re staff monitoring players spending and inappropriate comments was removed. I will now be filing a formal complaint.

Very disappointed in the $18 greek salad i ordered, minimal fetta and small inferior olives. By the way, lots of lettuce, won't be coming back again. Service very indifferent.

What a great venue with great staff. Oscar the bar tender goes above and beyond and in my opinion, should manage the venue.

Big meals from a fairly normal pub menu. Tasty and normal pricing. The staff are lovely. The trivia on Wednesday nights is a favourite and poker night is also held (I just forget what night) definitely recommend for an easy night out.

Poor management and treatment of customers. Only cares about making money and not customer experience. Complained about our noise levels (at the sports bar) and when discussing an issue was threatened by security with management showing no empathy

OK I signed in via QR code then showed my Medicare supplied vaccination certificate. Last Thursday that was enough identification yet today I was also asked to show a 3rd level of ID via Medicare card or drivers licence - I refused & promptly left. What is going on? UPDATE It has changed because Covid lesser controlled at venue but proceeds from venue are lousy to non existent.

My experience with this place was very pleasant. The ambience was nice and relaxing. The female customer representative was lovely and friendly. A lovely, all round afternoon

I keep forgetting about this place when at Forest Hill shopping centre and go to food court. But remembered yesterday and went there for lunch the flathead tails were OMD will remember this place now as I want to try everything on the menu.

Food is not as good as it used to be and my partner wanted vegies instead of chips so they wanted to charge him $5.90 extra.

Trivia on Wednesday night is good fun. Food and Drink is what you'd expect from a suburban pub.