The Bays Hospital

I went to the bays for hip surgery. It’s five star genuine service from every single employee, from medical professionals to admin staff. It made the run up too and recovery from surgery so much better.great to experience kind and caring people. The food was also amazing. Thankyou

I had my first experience at The Bays Hospital on Thursday for a day surgery. I would like to thank Anna one of the nurses for helping me settle my anxiety over my admittance. Also nurse Noel who kept me entertained while waiting to go in to theatre. All the nursing staff including theatre staff were kind and caring. Would highly recommend this hospital for anyone looking for a private hospital on the peninsula.

Couldn’t fault the service at this hospital. All staff, and doctors provided exceptional service in a friendly manner.

I have been a Day patient at The Bays Hospital three times now, the third being this morning for a minor procedure.
I would like to compliment everyone from Reception to Admissions, volunteer (Ruth) to the efficient, friendly nurses, theatre staff, anaesthetist and specialist.
It is a wonderful community-based hospital and they deserve every accolade for their services. Thank you for being there.

Really appreciated the care and attention I received from my admission to discharge.
The entire team were fantastic and my thanks go out to them for my after-care, specially the nurse whose fingers I squeezed to each and every one of the nurses who checked in on me.
A big thankyou to you all.

One of the best hospitals I have been to. Spotlessly clean, polite efficient staff and punctual - they do not make you wait indefinitely like so many others who treat you like cattle.

This is the best experience I have ever had at a hospital!
From start to finish everyone was so so nice. My anaesthetic doctor and his nurse, my surgeon, the helpers in the room were all so kind caring nice and fun!
A special shout out to Tabitha and Andy! Amazing nurses. From start to finish they were amazing and so much fun! I am so thankful I got blessed with such amazing nurses and for all my future operations I know which hospital I will be coming to if I get a choice! Thank you so much for everything. Best experience I have honestly ever had and I have had my fair share of operations.

Surgeon and surgical team were great, as were most of the nurses. Physio's also excellent. Not sure about the quality of operating rooms etc as had difficulty maintaining consciousness (thankfully) throughout the surgery.
Was in a private room after surgery for 4 days 3 nights. Despite this it was a very noisy place, and near impossible to get a good nights sleep. There was no wifi available/working for patients which is supposed to be available. You can connect to the router, but the router does not have a service provider connected. I enquired with nurse who contacted IT etc but no resolution over the 4 days.
The poorest aspect of this private hospital is the nutrition/food. Given the type of surgical procedures done, and the importance of recovery needed you might expect quality food to help recover. Unfortunately this is not the case. The protein sources were really poor (fake chicken breast that looked like white rubber sponge), as was the infrequency of the food. You often struggle to want to eat after/while recovering from surgery, so anything you can get down you should be high quality and support muscle/bone/energy recovery. A long way to go on the nutrition side of things for this hospital. My recovery once getting home doubled day by day, just because of ability to sleep without noise and high quality food.

My partner was operated on by MrKeith Winters yesterday who is awsome and a brilliant surgeon. We can’t speak highly enough of all the staff, nurses and catering team. The food is above standard for a hospital and is on par with a restaurant? This hospital is a hidden gem, only last week I unfortunately had a terrible time at another Peninsula hospital where the food, and service by the nurses was shocking. This hospital is the best Thankyou for caring and making us feel special when one is sick? Lastly the Mr David Charlesworth for caring for my pain management and advice on recovery! A 5 star hospital

Today i admitted at The Bays for a lypoma removal (day procedure). The whole process was smooth and every staff member from administration to medical staff were very friendly, welcoming and overall lovely! Thankyou to everyone today i had an excellent experience and before i knew it i was asleep in theatre having a light sedation. I felt great when i woke up shortly after and no pain. Theatre is always a busy place but i never felt i was rushed as each medical staff explained and proceeded in a timely manner. A big hug for the new Graduate Nurse Vanessa! Thankyou for your care & such a lovely Nurse and wish you the best for the future!

I want to acknowledge the wonderful care I have received over the last 4 days at The Bays Hospital.

From the time I arrived in admissions to theatre, recovery and then onto the ward, the care has been very professional warm and caring. Mr Winters and his team have been tremendous, a very special thank you to the outstanding nurses on the Coolart ward, along with catering staff for really yummy meals, the environmental staff in keeping the room very clean and sanitised all your hard efforts have been very appreciated.

Great nursing staff listen and care surgeon number one explaining operation and after care his support staff over the top would recommend to anyone 5 stars not enough

Excellent, compassionate care.
Food and facilities better than expected.
Perfect, local hospital experience.
Thank you nursing and support staff.

All the staff at The Bays were so caring, friendly and attentive; lovely clean rooms, seamless admission and discharge process. 5 stars - well-deserved.

Really pleasant experience at The Bays Hospital. Everyone who I dealt with was so kind and helpful. I felt very well cared for and the sandwiches were great. They also followed up on me the next day which was very nice of them.

Just gave birth to my second baby here, my stay has been just as amazing as the first time. Would give 1000/5 stars if I could. The midwives and my obstetrician are the best of the best, food is heavenly, the rooms are so lovely, care & facilities are second to none. Feels like a little holiday stay!

I’ve had a number of day procedures at The Bays and have always been treated courteously and professionally by both the admin and nursing staff.
Can’t fault this hospital and I am happy to recommend it very highly.

I had hip surgery two days ago. I don't have enough words to praise about the care & service provided by surgical, admissions, theatre, recovery, ward and reception team. Special thanks to the Surgeon Parminder Singh, Emily, Emma, Victor, physio, recovery nurse & front reception staff who assisted me with my luggage (Sorry don't remember all the names). My every concern been acknowledged straight awayduring my stay. I wish I could have an option for six stars. Great job guys! Thank you.

Very disappointing this last visit. Great maternity unit but not for medical patients. Have been a strong supporter of this facility but no more. Rude and arrogant.

I was a patient there yesterday. From the time i walked in to the time of discharge I was so impressed. Nursing staff were AMAZING A huge thank you