Telstra Store

A good start would be to answer the phone. After numerous calls left voice message to date no return call. Telstra connected future at its best.

Excellent service by Arslan he did help us with new internet service and give us the best deal very helpful

Appointment booked on line for 7pm, Thursday 8th June 2023. No Appointment was arranged for us and Customer service was deplorable and he wanted to know what we were bringing to Telstra.
Told to wait 1 hour. Very poor, Fountain Gate.

Being an elderly person I like everything detailed simply. My request was fixed quickly and simply

Had to make an appointment for next week while 3 staff were wandering around doing nothing. Strange way to run a customer based company.

Great staff, very experienced, solved my problem 100%, why would anyone be with another provider, Telstra is the strength
Well done all

Very positive experience with Melanie from the customer service team. Took time to hear out our requirements and was very professional with her attentiveness and knowledge about her company.
Our swap from Optus was made much easier than expected due to her professionalism.
Thank you. ~ the Gonzo's.

Lazy staff. Just taking to each other and asking to make an appointment. Disappointed service as usual

We went to purchase the phone. Sales man asked to make an appointment to purchase. There were more than 6 staff there doing nothing. Gave me an appointment next week. Waste of customer time and very rude Indian sales man and no respect. Really disappointed with Telstra.

After a new mobile plan and phone.told need to come back in 2 hours. 5 staff hanging around lauging doing absoloutley nothing. Store is full of dole bludgers.

Just went into Teslstra Fountain Gate to close account to be told I need an appointment, they only operate on appointments, and can't get one till at least Wednesday! Never had to have an appointment for over 35 years. Never deal with Telstra again!

Worst customer service, we have ever received. We spend $446 a month at Telstra which includes all our internet, 3 devices and Foxtel and were treating like idiots (perhaps we are), but none the less, Ash is quite rude and I wouldn’t bother with this store.
Luckily Optus is next door, we will be taking our business, though quite insignificant to the Telstra, judging by the way they treat there long term customers, elsewhere.

Customer service was borderline rude. Advised 3 week wait for new iPhone. Took my purchase to JB Hi-Fi and walked away with what I wanted.

2 hour wait and then they want you to wait again to drop a phone off. Optus is amazing rather go with them.

Today I went to the Telstar outlet in Fountain Gate for an account transfer. I went there around 12.30 p.m, and the outlet was not very busy at that time. So one agent came to us and inquired about our requirements and asked us to wait 45 minutes for us to serve, which we were okay with. But in the mean time, we saw lots of agents who were free and enjoyed chit-chatting with others.

So we waited 45 minutes, and they didn't serve us after waiting for so long. We went to one of the agents, and she said we would be next and we could get our service. So after 1 hour, one agent attended our inquiry. She actually doesn't know how to do the thing correctly, and she took more than half an hour, but she will be able to do an account transfer with the help of some other agent.

As a reputed telecommunications company in Australia, we really hope you all are giving us a quick and good service, but today I didn't get any of that and was really dissapointed about the service I got.

Friendly courteous and welcoming staff upon entry. The service with regards to my enquiries were attended in such a Professional customer service way, way above for what I was here for. They take that extra time to look into any aspect that is reasonably possible for your enquiries. The Level 2 Telstra Shop I would highly recommend, access via the Level 2 car parking areas is very close to where the stop is located. An information directory at the main entrance will guide you to the Level 2 Telstra Shop. Ample parking and easy access from parking areas.

A1 service this morning. All questions asked by my husband were answered in a polite manner, they certainly needed patience. Our problem was rectified. New modem supplied!

Not even sure why these stores are still around, the staff are about as helpful as a chocolate teapot. You buy a phone they still make you call, wait on hold and speak to wherever. What's the point?

Customer Service was excellent, went to upgrade my phone and it went very well, team was friendly and very helpful. Good Job Guys!

Telstra was actually very good today although they were initially not wanting to help me I think because of Covid stresses put on their system (said there would be an hour wait if I needed to see a consultant). I think the girl behind the counter was overstating the backlog, under pressure herself. Anyway, I only waited about 15mins.and was helped very well by Isabelle.extremely courteous, and empathetic to my NBN issues.she has started the process for the replacement of a faulty modem.a bit of a burden as this meansI have no phone line. Isabelle was able to prioritise my case (still takes 3-5b.days) but what can I do. I couldn't really fault them on today's service.very good really.